Famous Footwear

Category:	Shoe Store
Address:	5020 N Nevada Ave, Colorado Springs, CO 80918, USA
Phone:	+1 719-268-2380
Site:	famousfootwear.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 9

Reviews 6

Allana Dorame

My experience was and is the worst. I purchased shoes yesterday 4/13/2016. I wore the running shoes I purchased for about an hour and my feet hurt really bad. I brought them back today 4/14/2016. I looked for other shoes to exchange but none of them were fit enough for myself. I went to return them for my money back and the manager, Chantelle, (new to the store) stated that since I wore them I could only get a store credit. I advised the manager that the assistant manager just yesterday advised myself that I could bring them back and get a refund. She refused to do anything else and advised myself to call Corp. to complain. Her attitude was a bit obtuse and condescending. Although the she acknowledged her assistant manager was wrong and would coach her moving forward I was basically out .... I went to my car to call Corp. And they were very nice however Im going to have to purchase another pair of shoes in the mean time until this matter has been resolved by the district manager. Which could be next week to any resolution if any. This could have been taken care of in a matter of minutes by the manager but clearly Famous Footwear has they core values off. I wouldnt go to this store ever again. Since clearly they will put you in a bind just so they can make money off of you rather than maintain a positive customer service by doing the right thing because its the right thing to do. By the way this was so upsetting to me that I wrote this review and its my first one ever to write. Horrible experience and took $100 from me. Now why would I want a store credit? Store credit to a company that doesnt show empathy or makes their mistakes right after admitting their wrongs? Ill wait to see what the DM says .....

Debra Genger

I am so completely disappointed with how Famous Footwear trains their managers. I bought a pair of boots online, and had to take them back as they did not fit. Caitlyn, The assistant manager, was unmotivated and unwilling to help. All I wanted was a simple exchange, and I ended up with a nasty young woman refusing to help her customer. I ended up getting my money back after being told thats not my job. I was asking for her help to get the coupon off of my phone. She could clearly see the discount in my email account, but she refused to help me get it to where I could get the benefit of that $15 off. Then she actually said "thats not my job", when I suggested that she help older customers pull the coupons off their phones. Famous Footwear needs to take the time to train unhelpful, and rude, inattentive staff in the art of customer retention, and customer service. We have a very large family, and we will never shop in this store again! Shame on you!

Cinthya Lopez

Im a size 5.5 and was having a very hard time finding shoes my size. Since my puppy chewed up all but 2 pairs of my shoes, I was in dire need of a new pair. Girls are naturally picky, and being a size 5.5 I wasnt finding anything. A nice young lady by the name of Chantelle saw me struggling and offered help. We looked and looked and she scanned every pair I was interested in, with no luck...until she happened to double check on a pair of Roxy shoes that I fell in love with. They were only available online, so she ordered the perfect size for me and they arrived in the mail within 3 days! She made my day cause I was about to walk right out of the store and probably spend hours to days trying to find the right shoes for me. I am definitely shopping here again!

Clifford Sandoval

First time at this store bad very bad customer service they had my size but the last pair on the shelf was damaged i asked for a discount he said he was aware that the shes had damage and that they send them back if they are damaged. If that was the case why were they still on display. And they were returned by another customer in the first place. And he had an attitude with me. Ill take my business elsewhere

DANA OROS

The cashier was friendly they will typically send you pretty good coupons but their regular prices are really high so you do have to wait for the sales.

Matthew Richey

Great service