Bob Penkhus Volvo Mazda Volkswagen

Reviews 3

JO

Jo Leigh

Ive been going to Bob Penkhus since 2009 and this was the final string. I made an appointment a week in advance for a Saturday appointment. Drove into the shop. No one is there. I wait by the check-in computer for almost 10 minutes before some girl from inside walks out to assist. She gets a guy named Brian (not the manager) who checks me in and tells me the wait will approximately be an hour for my oil change. Im cool with that, I head in and get cozy. After about an hour and 30 minutes, I go to look for my car. Again, I can find no one to help me. I start wondering around and find the same girl in an office on the phone. She finds Brian again and he goes to locate my car. He finds it and says its finishing up and hell get my paperwork ready. I told him I have an expired coupon (expired by 2 weeks) that I would like them to honor. He says, "Oh, its expired" I said, "I know, can you still honor it? I didnt need it in February, I need it this month..." And he says, "Sorry, its expired, but since you brought a coupon in, Ill give you a 10% discount." I told him, we could do better. Asked if there were any other promotions, he said not at this time. I looked online and found a 10$ off of an oil filter and if we could apply it to this transaction. He said, "I am already honoring your other coupon..." I said, "I would rather use this one" since if you know anything about basic math, 10$ off is a lot MORE than 10% for small amounts of money... So, he says, "Ok, I got it down to 37$" I told him I had never paid any more than 33$ for an oil change since I have been coming here in 2009! He said, "well, thats the best I can do..." This is where my blood started to boil. I asked him if there was an advisor I could speak to, he said no. I asked if there was a manager I could speak to, he said no. He said, "I am that, thats what Im trying to get at..." But I know that hes not because the advisors dont typically dress in mechanic clothes and the last time I was here, his ONLY job was to check people in at the computer in the front. At the end of the day, you have to ask yourself - whats the purpose of those coupons? Arent they promotions.... to bring in.... customers? Well, the promotion brought me in, but the promotion wasnt offered so Ill go elsewhere to get a cheap oil change. Anyways, congratulations Brian. You got 40$ out of me, but you lost me, a "valued customer", for life! Way to go.

JE

Jessica Evans

After learning that my TDI was involved in the recent settlement I, like a lot of affected individuals, began researching, budgeting and determining what the best option for my family was going to be. The process, although straight forward, was ever changing and at times frustrating. I tried working with local dealerships for not only understanding but also to address my potential new vehicle needs. This pool was flooded with uninformed sales people trying to push vehicles I simply was not interested in. One Afternoon I decided to try one more time and contacted Bob Penkhus Volkswagon. BEST. CHOICE. EVER. Right off the bat I was asked about MY needs and placed with an individual who could assist based on those needs. This individual, Scott, immeadiately took note of what I was looking for. Not once in the month we worked together did I have to clarify or remind him. He also explained the entire settlement process to me accurately AND was there to help every step of the way. This is something no other dealership offered and I had previously spoken with 3 other big name dealerships. Scott was also respectful of my time, patient with my kiddos and consistently went above and beyond to earn my business. When the day came to pick up my newly selected vehicle we did incur a slight hiccup. However before this was even brought to my attention Scott worked hard to find a solution. This resolution went above and beyond in my opinion and was a true testament to the value this company places on its customers. I will consistently use this dealership for my car buying needs as well as reccomend their services to friends and family. Lastly, I would also like to mention that when the time came to drive my new car home the owner himself came to thank us for our business and presented my kiddos with a fun item after he heard they named the vehicle after a Star Wars character. Seeing his genuine gratitude and his interactions with his employees was refreshing and really sets this dealership apart from others. I have never been to another dealership where the owner not only thanks you for your business personally and ensures your experience was one of a kind but also is respectful to his employees and clearly values their ideas for innovation. All in all we had a wonderful experience. Please thank Scott for us again!

AN

Annie Buck

I have such mixed emotions about Bob Penkhus. We bought a 2009 Jeep Grand Cherokee from them in 2010 from a Tent Sale. It was a good buying experience. Within a few months the transmission started going out. I took the Jeep to BP service (Motor City), where I was told that the transmission needed to be replaced, and that my warranty would not cover that, and that they couldnt fix it there anyway, even though I had purchased a three year, 100,000 mile warranty from them when I bought the Jeep. The service guy gave me a referral to a shop (Transmission Clinic of Colorado). I went there and Don was awesome (no connection to BP), he couldnt find the problem and didnt charge me anything for the hour they spent trying to diagnose the issue. So after they cleared the code, the check engine light went off and the Jeep worked great - for a while. After looking into the issue, I found out that this is a very common problem with Jeeps. My husband ended up replacing the transmission himself to the tune of $650, which is better than the $3700 I was quoted, but a 2009 Jeep shouldnt need a transmission replacement within 1-2 years. And a dealership should honor their warranty. Also within the first year we had the car we replaced the serpentine belt, the tires, and the windshield. Not having learned my lesson, apparently, in June we wandered onto the Powers lot looking for car for my daughter. We wanted something safe and reliable. Our salesman Bill was fantastic. Best car buying experience ever. We bought a used Saturn Vue. But then, we drove the car home and within 2 days the check engine light came on. We ran the code and found out its a catalytic converter problem that is very common with these cars and that the cost to fix is $1200 and the problem will almost certainly re-appear, and that it usually causes an MPG drop of 6 MPG. So what I think is that they just cleared the code long enough to get the car sold before the check engine light came back on. I know its useless to return the car to Penkhus, I know they wont take care of us. So here is the takeway - you will have a good BUYING experience, but follow-up will be tough, and you will feel taken advantage of. BP says "Nobody buys jutst one"- but two is our limit.