Staples

Reviews 13

MI

Michael Phelps

Brandon saved the day! I ordered some business cards online. The receipt stated "same-day" but did not give a time. I stopped by the store and went to the print services counter. The employee behind the counter was helping another customer, and there was a problem with the drawer, so the manager Jo was called over. The manager worked on the cash drawer while the employee helped me. The employee seemed surprised when I asked when my cards would be done, then went and checked the computer and stated that there were 3 orders ahead of mine, and that they were "very busy". Meanwhile Jo finished working on the stuck drawer (after hearing the whole conversation) and walked back over to one of the front registers. There were other employees at the front registers and not a big line. I asked when I should come back, and the employee stated that I would get a phone call. I asked they verify my number, and they had the correct number. I never received a call. The next day I called the store and asked for the manager, after a few minutes waiting on hold, Brandon came on. I asked Brandon if he was the manager, and he stated that he was assistant manager, that the manager Jo was assisting a customer. I asked Brandon how long it typically takes for business cards that were ordered over the internet to be completed. He stated they try for 24 hour turnaround. I informed him that my receipt states same-day and does not give a time. He checked on my order and saw that it had been completed the night before. When I went to pick up my order, Brandon met me at the counter. He apologized for the problems, and had made sure there was a discount coupon on my order. Brandon gets 5 stars, but the store gets 0 stars for an online order to the print shop.

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ME

Medicinal Bologna

Deserea, Megan and Jennifer Saved my rear end AGAIN!!! This time they whipped up Graduation Announcements in 2 1/2 hours for a Whopping 21$ Printing Department ROCKs Here it is just 3 weeks later and Megan donned her Super Hero Cape once again. She helped me create and design Remembrance cards for my Brothers wake. Her patience was very much appreciated under the circumstances.

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Sydni Williams-Shaw

The guy at the copy and ship must have been having a bad day or just has no customer service skills. He was rude to those he helped and ignored everyone else. Then at the check out got a very impersonal "sorry but there is nothing I can do. Next." When I tried to complain. Staples you lost my business for good.

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George Knapp Sr.

They did not have the calculator we wanted after we called the store to confirm they had it in stock. We drove 20 miles on bad information from their employee. I have never liked staples compared to their competition and this experience continues this negative feeling.

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Beth Calder

I printed all of my wedding paper goods (invitations, programs, name cards, etc) at staples in southglenn. They turned out perfect and the guys in the print department were so helpful and attentive. I highly recommend Staples for all of your printing needs!

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Benjamin Spink

Staples sells computers?! Turns out yes and theyre very knowledgeable. At the best buy, they helped me with the devices I asked about, but the guy at staples here helped me more by addressing how and for what I am going to use it. Ill come back for sure.

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Dave Rose

Came in with my wife and she asked these two "workers" if they knew where she could find a product. The bigger of the two said "I dont think so, check in the back" and then they turned around and continued their conversation. #useless

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de morrissey

All the reviews I had read I was pleasantly surprised to see management extremely helpful It was not apparent that bad service could have happened under his supervision

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A Elman

Very tech-savvy staff. Even went as far as to refer me to another store when they didnt carry what I was looking for.

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BA

Barbara Skeens

Morons. Called and asked specific printing question ....quoted one price ....got there......4 times higher !!!!! $

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Rich Koblischke

Dropped off an old CRT monitor for recycling. This is the best option since Best Buy has stopped doing it for free

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Robert Turner

Friendly staff. Good place for any office supply needs.

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Jonathan Clark

Zero stars, no staff asked if we needed help

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