THINK! Office Solutions

Reviews 4

JA

Jason Reynolds

This is the most unprofessional company I have ever dealt with since owning my business. I have been lied too, ignored, and flat out told it is too bad they will not refund me. She was even laughing when she said this. I bought Brother remanufactured cartridges to save some money. I used the toner I picked up for a couple of months. Then I started getting bad print quality for some reason. Colors where not what they should be. I called them and they gladly sent out a tech to see what the issue was. Come to find out the remanufactured toners were faulty. So, they replaced them. All good right...NOT!! Again after a few months of use I started getting blotches on my print jobs. I thought it may have been a printer issue. So I dealt with it for a few months and just printed client materials at FedEx. A few months later I had a technician come out to look at the printer and fix it. He found two of the cartridges were leaking toner badly into the printer. I called Alexis and she stated they would have someone come out and see about replacing the cartridges. No call No show. This happened two more times. So I ended up going to the Hampton and Monaco location where I originally picked them up. I walk in and the gal started listening to my issue, when a man interrupted us stating I called the Centennial location. Which is where all their calls go for all stores. The gentleman was rude and disrespectful. When I asked who he was he would not tell me his name or title. After several attempts he finally stated he was Ben. When I asked for his title, he stated he was the "owner". I stated I would report his actions to corporate as I could not imagine a business owner acting this way and expect to stay in business. Come to find out he is the store Manager. So, I called the "REAL" owner and left a message for a return call. The next morning I get a call from Bob who stated he will have a tech out that day. The tech came out and confirmed there were two cartridges leaking. Cleaned my machine and left. Then Alexis calls me an hour after the appt. Proceeds to ask me if I purchased the toner with their company. I said yes, I physically picked them up at the Hampton and Monaco location originally. She states we dont have any record of it. Just like she stated she didnt have any record of agreeing to send out a tech on three prior calls. No record of our company...nothing. Why would they have sent a tech out before making sure I was a customer in the first place!! None the less she mandated I show proof of purchase. I stated I have the boxes. I described them to her....Nope dont think that is us as she was laughing. As if I just picked a random store to have replace my toner made me feel as if I was the criminal. Poor customer service and apparently record keeping. SO, still no call from the owner and I will never do business with this unethical, immoral, lying, non customer friendly company with a bad product ever again. I hope you get the reputation you deserve as I will be spreading the news of my experience. By reading the other reviews here I dont think it will be long and your out of business!!!!!!! I hope so as you should not be allow to sell JUNK and get away with it!! Sincerely, Your EX CUSTOMER!!

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Charlie Bleep

Lied to several times, either out of stupidity or lack of business ethic. Lets start with the phone call. First off, they seem to have bought the phone number for a different toner and ink business which has since closed. I asked if they had a particular toner cartridge, they said they didnt. I asked if they refilled cartridges, the woman on the phone said, "Yeah, theyll take it in the back and fill it for you." Since I thought I was talking to the people from the other business, I asked them to confirm the address, which I read off to them from Google Maps. They said it was correct. I arrive at the location to find no sign, dark windows, and a locked door. I called the number again, and asked them if I was in the correct place. The SAME PERSON told me that I wasnt, and when I asked why they said this was the address, I was told that they never did. So I get the correct address, 6 miles away, and upon arrival, am told that they do not refill cartridges. I asked why they would tell me that on the phone, and the clerk asked which number I called. When I read it off to her, she said it wasnt one of their numbers. I call the number again, wanting some answers. As Im talking to the voice on the other end, the clerk chimes in, "Is that Uni?" So I convey the question. It is. The clerk picks up the phone and calls the person Im talking to. (Funny, that its not a number she recognized, yet had it on speed dial and knew exactly whom I was speaking with.) They finish their conversation, and the clerk told me that the woman on the phone told me that they do not refill cartridges, but sell refill bottles. No. I explicitly asked if they did and was told that they would. I would have happily bought a refill bottle had 1) I been sent to the correct address to begin with and 2) if they hadnt blatantly lied to me and tried to tell me I was told something when I wasnt - twice.

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Andy Hidahl

I went in to recycle some used cartridges and purchase one new cartridge. I was very specific about my request: I need a black, Epson T079 cartridge for an Epson Artisan 1430 printer. The employee went to the back and returned with a T078. I said that was the wrong cartridge. She looked on the computer to see if it would work. She was still unsure, so she called another location. The person on the other end assured her that it would work; but that it just had a little less ink. I was still skeptical, but I purchased it, anyway. I got home, continued my work, and when my last cartridge ran out, I put the new one in. Surprise, surprise, it didnt work. I drove halfway across town to buy that, because I really do my best to buy LOCAL every time I can, and now I have to drive all the way BACK to return it! The only reason this is TWO stars, is because the girl behind the counter had the sense to consult every means of information, in order to assist her customer. She offered very good customer service. My beef, really, is with whomever was on the other end of the phone, who clearly didnt know what they were talking about. Thanks for wasting my gas.

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R

r s

Prepaid for ink cartridges (not in stock at store) and was assured that everything was good to go and my purchase would be available for pickup in 2 days. Well, the next day I get a call and they (Think Office Solutions) call to up-sell my order to a larger cartridge, which would have been fine had I not specifically ordered it already. So, my order was placed wrong, meaning the price they gave me was wrong, and furthermore pushed back the delivery of the needed ink cartridge well past the day I needed it. I understand mistakes happen so I offer the rep on the phone the opportunity to make it right. They explain the rep who sold me the ink in the store was new and that they were sorry but offered no solution to get me ink for my printer in the timeline that was promised. Honestly, if they wouldve just expedited the order and got the ink to me in a timely manner I would be happy. Mistakes happen but at least make an effort to make it right..... I think Ill just stick to buying ink online.

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