Walgreens

Category:	Drug Store
Address:	2995 Ygnacio Valley Rd, Walnut Creek, CA 94598, USA
Phone:	+1 925-256-7230
Site:	walgreens.com
Rating:	1.9
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM

Location

Photos 25

Reviews 10

A Private User

I have never been more outraged at a store manager. I went to the Walnut Creek, CA location on Ygnacio Valley Rd. today at 9am and had about $50 worth of toys to buy. One of the items was buy one for $6.99 and get the second free. The store manager Ana Marie would not honor the sale stating it had ended at midnight the night before. I told her the signs were still up and she should honor it. She said she wouldnt and literally walked away from the cash register leaving me and my two children standing there. The poor checker felt bad and apologized for her. I tracked her down and again told her to honor the price as the signs were clearly posted. She told me the night crew was supposed to take them down but forgot. Then she ignored me. Even though this is the closest drug store to me, I will never enter the doors again, strictly on principal. So much for customer service. I ended up leaving with out any merchandise and this location has lost a frequent customer.

Matt Aaron

Went in to ask a question at the pharmacy, had my dog in tow. No signs were posted saying "no pets allowed" or the like, so I opted to take him in rather than leave him out in the heat or in the car. He was on leash, did nothing but walk in with me and sat at my heel as I asked my questions. No messes, no barking, nothing. After this, we were walking out of the store when I was confronted by what I can only assume to be an employee of some sort (no uniform or nametag was worn), quite literally yelling at me about the dog, while making some incredibly insensitive remarks about disabled people and their aid dogs. Granted, I am not disabled, and regardless of the fact my entering with the dog may have been contrary to policy, it was shocking to have a store employee go from 0-100 that quickly. I would not recommend going here, and I will not be returning except to voice my concerns directly to the employees higher-ups, or corporate if she happens to be management.

Jack Strappe

The new renovation did not help the pharmacy customer service...same old delays and intolerable delays. They think people have the whole day, and can camp there, to get a simple prescription. I went for a doctor phoned in prescription and they had not even started on it. They said it would be filled in 30 mins and still was not done an hour later. They found an empty bottle and stuffed some pills into it and said to wait for the insurance to clear. Still had to wait an hour at the pharmacy and it was still not done. So sad and pathetic that the new sterile Walgreens did not get actual people to fill the life giving prescriptions. They should go out of business. Go to the CVS on Bancroft. Its not great but at least those people do their jobs.

A Private User

Do not go over to the cosmetic counter and ask the girl a question if she is chit-chatting with another employee or just chatting with a customer that was ahead of you. She will deliberately keep you waiting for spite, instead of finishing up and serving you! Oh she will get around to waiting on you, IN HER OWN GOOD TIME, after she tells you off for being impatient, like you are a nuisence for wanting her to stop talking and do what she is being paid to do! Where is the customer service we should expect? Am I naive for expecting the same respect from a clerk that I offer them as I approach?

Jay K

Worst pharmacy ever do not use them unless you want to be disappointed. It is one excuse after the next for why a prescription is never ready. Dealt with them for three weeks and every interaction was worst than the one before they are worthless. Go to the CVS on Brancroft they actually fill prescriptions on time and do it right the first time. Also encountered three other people yelling at them for messing up their prescriptions and now I know why. If getting your prescriptions on time is important go somewhere else.

Amy Schroll

10/26/14 My husband and I stopped in Walgreens last weekend to pick up some Sudafed PE for cold/congestion. The Walgreens brand was on sale so we took this box up to the register. The sale price was only applied if you buy two boxes, so we ran box to grab a second box and then checked out. The store had pumpkins out front (its one week until Halloween!) and lots of decorations inside, including a pretty neat scary spider. A cashier helped us quickly once we were ready to check out and there was no wait in line.

Don Cashman

I have had nothing but great experiences with Pharmacy Staff. They are always courteous and helpful

Natalie Berdan

Awful wait for prescriptions during non busy hours. Slowest Walgreens pharmacy Ive ever been to.

Robbie Hunt

Convenient location, seemingly incompetent staff

Omaya Rand

Incompetent staff at pharmacy badly managed