Ulta Beauty

Category:	Hair Salon
Address:	2863 Park Ave, Tustin, CA 92780, USA
Phone:	+1 714-566-1706
Site:	ulta.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 85

Reviews 15

Tina M

I came in several months ago to get my eyebrows done. I told the girl how others keep taking too much off of my brows and told her stories about previous times. I had confidence in this girl at first because Ulta eyebrow specialists are trained through Benefit and I had just seen the previous girl she worked on and liked the shape and fullness she gave that girl. But when it came to me, I dont know if I annoyed her with my story telling or what but even after mapping out my brows, she went way inside the lines that she drew and took off a lot. The one side she did was half the size of my other brow which still had the pencil mapping on it. I complained to her about this and all she said, unapologetically, was that I could pencil them back in. What the absolute hell. I had full brows that I had been growing out for at least four months prior to that visit that all they needed was to be shaped...and here she is casually saying to just pencil them back in after the work she did....catty, passive aggressive eyebrow waxing associates working at both Tustin and Irvine locations.

Ana Mercado

I almost feel Compelled to leave this review thats how satisfied I am with the service at Ulta Tustin today! I moved to OC a couple years ago and have been trying to find a good hairstylist and today I found one! Veronica is amazing I went in after work to get a very basic haircut all I told her was I wanted a trim, to keep the length, and my side bangs, but wanted it to look stylish not flat. Its very very rare for me to fall asleep while someone does my hair because Im curious of how its starting to look, but Veronica has that touch. I felt I was in good hands. As I snapped out of my little nap I looked up at the mirror and my hair looked Amazing!!! Its so rare for me to like 1. The hair style they choose and 2. The length and fullness of my bangs. OMG! She nailed all of thee above. Im so so pleased and will be returning most definitely for future services provided by Veronica shes hands down that Amazing! Thank you Veronica for making my night!

Justin Rife

Would love to give this 0 stars, but cant. Want to talk about unreliable on your most important day? Leave it to Veronica to not show up not once, not twice but three cancelled appointments. And she didnt cancel until after my fiancé was on site waiting for her. Luckily, my fiancé only needed her hair done for her wedding, so no big deal, right? Most incompetent staff with very little skill to begin with. Someone did my fiances hair from there a couple of weeks ago for her bridal shower and that girl messed her hair up. So yea, if you ladies like your hair destroyed on your most important day or just like being stood up, I recommend Ulta at the district. Incompetence and zero skill never came at a higher price

R Y

Horrible team leadership! One sweet girl at the register while five customers waiting in line on a Sunday and two other girls walked up TWICE and did not help her out! This is a reflection on management. Management needs to lead her team correctly and prioritize- customer service comes first! Sephora never operates like this- people are in and out with a crew of checkers, therefore Im taking my business there going forward. Emailed corporate about this experience.

dsunnybunz

I love this store due to the multitude of products and choices. The one think that jerks my chain is that they send out the ads with freebies with purchase of "X" products, but when you go to the store, they never have the freebie product and substitute something else that I dont want. The girl who helped me said that corporate does this all the time and never sends them the freebie products that are advertised.

A Private User

this is a lovely store! wonderful customer service and very knowledgeable staff!! there is also a full service salon and skin therapist!! this place is the one stop beauty destination for women... and men (they carry cologne and mens skin care products as well). i love shopping here and will continue to do so whenever my wallet allows ;)

Kristen Ramillano

started off well until I paid for my things, got home, and realized one of the items wasnt in my bag. called the store to see if it has been left at the counter, was put on hold for 10ish minutes and then they told me they couldnt do anything about it. double check your bags before you leave the store

Angela Jenks

I went to get my hair done totally different from what I had walking in with and I came out of there with the same color and style! I hate it! I shouldve looked around before choosing this place to do my hair. I will not be recommending them to any one!

Mariella Jacqueline

Lines long, once product I purchased was expired.. they did refund me but it was not a fun experience for my face. Ill keep trying and see if I enjoy the new year here :)

A Private User

The workers at this store seemed a bit cold. Theyd help you if you asked, but you could tell theyd rather be off doing something else.

michael hanger

I want to say i had a very pleasent visit! I had a dermalogica facial by Amanda, and it was so relaxing! 5 star!

Melisa Millado

Below average customer service and parking is crowded on weekends.

Katya Yarashevich

I like this store. The choice here is really good)

Julie Capacete

Great facial from Stephanie!

Martino Harly

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