The UPS Store

Category:	Shipping and Mailing Service
Address:	7108 Katella Ave, Stanton, CA 90680, USA
Phone:	+1 714-890-9850
Site:	theupsstorelocal.com
Rating:	3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 14

Reviews 20

usaisnojoke

I love how most of these reviews are all negative, especially the idiot stating the owner needs to learn to speak proper English. Here is one for you, why dont you learn proper spelling so you dont look like an idiot when writing a review next time. The store owner is a one man ran operation. He has done this for a long time and has out lasted most in the industry. This guy puts up with people day in and day out, everything from snot nosed out of control brats whos parents let them roam free and climb all over the boxes like animals to some idiot who thinks he/she is gods gift to mother earth and that the world revolves around them. At 6 pm just before closing, do you think he should be obligated to kiss your a$$ after putting up with disrespectful customers for the past 8 hours? I dont think so. 80% of the people today do not have a clue about how it is to run a business nor do they have a clue at the high amount of disrespectful customers that come in and out everyday. That is my review, straight out.

Jose Sandoval

I called this guy in 10 minutes till closing, He was rude over the phone and said id have to come in tomorrow, I asked why, he said if you can make it in 10 minutes come in. I made it in 10 minutes and he had two customers in-front of me. When it was my turn, i told him why i was there and he said in a very rude tone "I told you guys to come in early". I said you know what, just give it back, Ill go to another UPS store. No greeting? no smile and rude on top of that. This guys needs some serious Customer Service classes. I suggest you go out of your way to reach another store unless you want to put up with this kind of nonsense.

A Private User

En este local de ups katlla y knott un mal servicio de su empliador una caja de medidas 16x16x16 con un peso de 23 libras queria cobrar 115 dolares Si no Que en piority mail de 2 a 3 dias costo 44 dolares un mal servicio y atencion al cliente malo de parte de esta persona

Christopher Imes

It is my local UPS store but I consistently am waiting in a line. Each time I come here it is the same guy (he is nice and friendly) but is the only person Ive ever seen working. I am actually typing this as I am waiting in a line with 4 people. He is taking phone calls and helping with a notarization while a line is building. In fact, one gentleman walked in, saw the line, and then turned around. I let a lady jump ahead of me as she only needed a stamp. Otherwise once you are being helped, the service is as youd expect. The gentleman is very friendly.

Donna Aubrey

I had a great experience at this store! Sam, the owner was friendly and helpful and I finally relaxed in a stressful gotta be there overnight shipping situation. He was swamped with people at almost 5 pm and I observed his interactions with everyone waiting as calm, patient and very competent. Unfortunately, UPS mis-sorted my package on the delivery end so it ended up being one day late but Sam handled the claim for a refund with just a phone call to him. I should receive it in 7-10 business days. Thank you, Sam!

A Private User

I love the owner of this Katella UPS Store, Sam. Ive been a customer for 10+ years, even before it was a UPS store. He treats us with kindness and always willing to assist with my requests. Sam carries heavy packages out to my car for me without asking. He knows everyone by name and very careful in sorting our mail. I couldnt ask for better service. Its true that the UPS store picture posted is not correct. The Google Map picture is more accurate.

A Private User

He wanted to charge me $10 for a tracking number! Go to the UPS website and get a FREE tracking number if you really need UPS. Someone at this store will probably try to take advantage of you and rip you off. I now use the USPS store on Lincoln instead. Also, the store does not look like that image posted to the profile. If you need to know what it looks like to find it, street view has it.

Matthew Dang

P isnt very accommodating and friendly when I tried to do my Amazon returns and asked me to call for more labels? Well it was my first time doing Amazon returns and I didnt have a box but I felt uncomfortable when he was helping me. Maybe another location would be better... COME TO THIS UPS STORE PREPARED!

Sara Lynn Stover

Rip-off is right! Read prior reviews and wanted to see for myself. Got quoted $11-$8 at Valley View and Lincoln UPS for next-day to a business. Came here...$23!! Learned my lesson...shame i couldnt learn from other reviewers...

Craig Macaulay

Guy Ive seen every time Ive come here has been friendly and courteous, and Ive been in and out quick. No complaints. His English - by the way - is fine, despite what other unhinged reviews might tell you.

Sebastian Draeger

Public omputer was down. Was told to go home and forward the email pdf file I needed to print to his email so he could print it. Ill just go to the next copy shop.

Tammy Nick

How rude. Could care less if they provide customer service. Worst UPS store I have ever experienced. And I have my PMB at one and utilize UPS all over the USA.

X Explorer

I have been here a few times for Amazon return. It is my local UPS It was simple and easy. And I didnt get into trouble with services here.

A Private User

Over charge prises. Plus cant speak proper english

Levi Baranda

It was closed with out any warning online. When I get here there was a sign saying it is closed for technical reasons.

Baker, Yuri ゆり

Love this place . Great customer service .No waiting line must of the time that I been there in the morning.

Jackson Knight

Very helpful and friendly. Clean store. Great notification when packages arrive for my mail box.

Cari Wozniak

Im always welcomed and treated well. The owner is a one man shop. He does a great job!