FedEx Office Print & Ship Center

Category:	Print Shop
Address:	444 N Harbor Blvd, Fullerton, CA 92832, USA
Phone:	+1 714-992-2660
Site:	local.fedex.com
Rating:	2.2
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 22

Reviews 10

A Private User

Very disappointing customer service. I came in to have some fliers and posters printed up, simple enough, but it was like pulling teeth to get information out of the guy helping me. I realize some customers may come in knowing exactly what they want and all the guy behind the counter has to do is click A, B, and C and its done. But still it would be nice to experience an employee who can say "this is what we offer, these are the available sizes, these are the possible finishes, lets troubleshoot this together and come up with the best solution, etc." Instead what I got were blank stares, mumbling (I could barely understand him), and overhearing loud inappropriate personal conversations while I was being helped! To top it all off, after 30 minutes of arduous discussion over my order he runs to check with his manager and then informs me they cant print my poster because it contains an image taken from the internet. Well it would have been nice to know this from the get go. Complete waste of time. I have to wonder about the management (which was not visibly present) and the kind of training and supervision the employees go through. Employees are young and unprofessional without a clue how to serve a customer. Time for the management to step up.

Joshua Lee

Online order didnt come out correctly as I intended. Collation was different from my order and section cover was printed on even number pages because they count divider as a content page. I had to spend a full day to correct them all. First of all, like others review, I see this office hires non-professional part-timers. Employees doesnt understand printing and publishing jargon nor have attitude to get thing done correctly. Second is their online print system. I expected they would print as I ordered and worked online. What I realized was this system doesnt deliver the order automatically to the machines, but instead they review my order through the screen and process it manually by hand. That causes a lots of problem if the print job requires 100+ pages and multiple section. FedEX, please let Kinkos professionals back. You guys have no capacity to deliver this service. You just do what you can do better. Read more books and learn how to do business better.

Tod Dang

Clerk shook my package hard and said there is void inside that I needed to repack. She was very irritated as if just got disciplined from her boss. The thing is, this is the item that came in the same box that I had purchased from Sears and not needed. Sears packed this package. So, how could she make me repack?, or the next thing she would do was to charge me to repack for me? No way! I gave her a surprised look and I took the package over to the US post office. It went away without any questions from the USPS clerk. See the issue here? This fact shows, the above FedEx employee wants to make extra money, for FedEx, of course, but unfortunately, this is unnecesssary for the customer. I would not go to this FedEx location again, until this clerk is fired. Maybe in a year or so. I would not recommend this location to anyone. Watch out everyone.

Colleen Stuver

I am a mobile Notary specializing in loan signings. I stop at FedEx to ship documents over night many times during the day. Most locations have someone who is either at the shipping counter or close by who comes right over when you walk up. NOT at this location! I ALWAYS wait at least 10 minutes for someone to come over to shipping. I will drive out of my way to go to another FedEx than be tortured waiting at this one. Once again today I was less than a mile away, needed to drop off docs quickly. Nope. Watched the assistant manager see me walk up from a computer she was working on by herself. Just continue working for 5 minutes until another customer went up and asked for help elsewhere in the store. At that point she said she would be with me shortly. After at least another 5 minutes she came over, by then there were 4 of us waiting.

Travis Coble

Im not sure why people are giving such negative reviews. The location is great, as its centrally located in downtown Fullerton right across from Starbucks, its near good restaurants, has free parking, and is relatively close to the local community college. The store was very clean, well staffed, and I was immediately upon entering. I needed to return a phone I had purchased, and I had a prepaid shipping code that they scanned and printed. They even sealed the packaging I provided. I provided it because I understand that they are a and retailer; therefore I kept the original shipping materials and used for the return - which is common sense. Im a bit confused at people reviewing that are shocked that they have to purchase packaging materials. Again, its a business...

Brett Wyrick

I had a great experience here with the employees. I dont know why this place has poor reviews regarding the employees. The employee Rick who helped us with our wedding invites was nice, courteous and walked us through the printing process. He was conversational and things went well. He also said he liked our creative wedding invites! We used the cutting table there (having them cut for you is like over a dollar a cut or something ridiculous) and its crooked. We drove to the FedEx Office Print & Ship Center in La Palma just to use their cutting table because this stores cutting table is too crooked! You cant adjust it or anything. One star docked for that.

Barbara Siddell

My husband had a presentation done last night and he showed up at the Fullerton FedEx at 11:00 p.m. Their staff was so helpful in writing up my order to ensure that he knew exactly what the end product was going to be. Then, at 2:00 in the morning when we learned there were 3 little nits on 3 different pages, had to go back and they so kindly helped by fixing those pages on the multiple copies. They had already ran most of the job and were willing to do whatever to make the product look right. Fernando and the young lady that was working with him were THEEEEEE BEST! We cant say enough. The end product looked beautiful and was perfect!

A Private User

Do I have to give them one star? Disappointed in the customer serivce this office gave me. They told me that they couldnt ship perishable items so they sent me to the Fullerton office on Kimberly Ave. So I went to Kimberly Ave. I found out that this office doesnt package. So I went home to get my packing materials. Then I called around and the customer service person told me that all Fedex offices ship perishable items, they just dont package them. Brother! It took me 3 hours to mail a package!

A Private User

Very helpful, staff knows what theyre doing. The one less star is due to staff not really knowing how to deal with multiple customers at one time. Its great that they acknowledged all if the customers, but it should always be first come first served. Twice I came in staff were trying to help all of the customers at the same time. Other than that, staff is helpful and really works with you to get what you need done.

A Private User

Do not trust this place with any large order that is time sensitive. After clearly informing them of the type of binding needed for a large set of specific documents, they used the wrong type of binding which greatly affected our delivery of the final documents. If at all possible, avoid this store. Or give your self an extra day to check and reprint your documents when the errors are found.