Category: | Hardware Store |
Address: | 660 Gravenstein Hwy N, Sebastopol, CA 95472, USA |
Phone: | +1 707-823-7688 |
Site: | acehardware.com |
Rating: | 4.3 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–6PM |
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Robert Blum
Well, this is one of my first reviews of a business and I feel like writing so, its gonna be long. My Wife and I where on a much needed RV trip to Bodega Bay. When we uncoupled the fifth wheel trailer from the truck, I noticed something was wrong. The latch would not lock open and I needed my Wife to hold the release lever open to get the truck free from the trailer, not safe or correct. After leveling everything and setting up camp, I removed the hitch from the truck to see what we were up against. The catch lever that locks the clamp into the release position had bent and ran under the hitch pin. When we uncoupled the truck, the lever was forced to rotate 180 degrees out of position and this bent the pin it rides on and broke the pushnut that holds the whole mechanism together. What a mess, how am I gonna get this rig back on the road in five days. Its a special hitch for ultra short bed trucks, not the norm even if there was a well stocked R/V store anywhere close. While sipping some whiskey and trying to figure out how this hitch goes back together, I ask my Wife to look up the local Ace Hardware. To be honest we are a bit biased. We own an Ace Hardware about 150 miles inland. I knew this would be my best bet for helpful service and a well stock hardware department (read nuts and bolts and trinkets and gadgets). G found an Ace in Sabastopol, just a quick hoop on the motorcycle from Doran Beach. I explained my situation to the very helpful person who I didnt catch the name of and he said he could TRY and bend the lever back to shape, no guarantees. None necessary as I knew I was asking a lot, none needed as the team did a perfect job getting the lever as straight as new. I grabbed a couple of sizes of pushnuts, a metal barbed coupler (well call it a pushnut installer) a small hammer and a few different greases and lubricant sprays (I already had duct tape and zip-ties on the trailer). The people at check-out were very nice and we were off to put the whole affair back together. Back at camp, the hitch went back together,..............without a hitch. (Really?) What a relief, we enjoyed our time off instead of worrying. And five days later we found out that our relaxation was warranted as the hitch worked perfectly. (Damn, we have to go home) Thank You to the team at Sebastopol Ace Hardware, you have a wonderful store that is certainly living up to the "Helpful Promise". Robert Blum
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patricia mccaskill
Pricey. I paid $22.00 for a roll of Gorilla tape. Found it for $8.00 at WalMart. I realize it is the only hardware store in the area, but geeze you guys! Handy where it is located if you havent the time to travel further. The parking lot is a nightmare. Staff is courteous.
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Chris Hightower
Great Hardware store, but I dont understand why they do not honor Ace Rewards since they are an Ace store? Since I cant use my coupons or get points, I buy my more expensive things at my Ace store near my house. Please consider honoring Ace rewards.
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Lee Julien
Unlike home depot, its easy to find a knowledgeable and friendly employee to help. Plus seniors get 20% discount every first Wednesday of the month.
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Jonathan R
Best hardware store in Sonoma County. Great prices and selection. Make sure to go on the first Saturday of the month to get 20% off EVERYTHING!
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john horrell
People there are friendly and helpful. Exchanges and returns are easy with receipt. Check out first Saturday and senior days.
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Enrique Zamudio
shopping at ACE on Sebastopol CA its good experience they have all about and good attention to the clients!
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Mocking Bird
Luv it, Excellent Service, Lots of things for Pets and People
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Kheva Mann
They have everything, but the store looks very outdated
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Aaron Ford
terrible sign color, just horrible