Coast Appliance Parts

Related:	the car store santa ana
Category:	Appliance Parts Supplier
Address:	1702 S Lyon St, Santa Ana, CA 92705, USA
Phone:	+1 714-542-9944
Site:	coastparts.com
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–1PM Closed

Location

Photos 21

Reviews 14

Kenneth Lyon

I have only been in the Appliance Repair Business for a short time....30 years. I work on the Commercial equipment side, so my experience in the Residential side is limited to "Friends and Family" situations. I research my own part numbers. I shop. I recently had the wasted misfortune of visiting the Coast Parts Santa Ana location. After a prolonged wait while counter sales operator 1 continued "fishing stories", the other counter person 2 finished phone business, and I inquired about a pump, part number WH23X42. Upon his return, he dropped the UNPACKAGED part and without skipping a beat, asked if I had an account. I replied that I did not. The price he then quoted was $81.00.(Cha-Ching!) "I can do better", I replied, knowing that online retailers like Amazoon had the PACKAGED NEW version of this pump for...wait for it...$15.00. The ONLY reason I stopped by Coast was proximity. Yay. Well, the price dropped another ten, but then without warning, counter sales person 1 barked, "Yea, 15, but thats all used". Now, I invite you to check Amz policies regarding "used" ANYTHING. They are pretty stringent. Maybe person 1 was thinking Eblah, or something. Or maybe fishing. I thanked person 2 and I turned to leave, but person one wasnt done: "You should have bought it from them" he blurted. Oh boy will I, fish boy. BTW: The net has fundamentally changed Commercial parts distribution and pricing; the edge going to the best price for service, INTERNATIONALLY. Todays experience shows Coast needs SERIOUS revamping to survive. His voice STILL echoes.

Skylar Bartley

Awful customer service, the guys are very unorganized and looks like they are lost. Had placed a phone order a day before and they told my part would be here the next day. When I arrive I was waiting in the front counter for 10 minutes before anyone helped me. When finally helped I told the rep I had placed an order over the phone yesterday and my part should be here. When I had gave him my phone number her looked surprised, he asked if I had used a different phone number and I told him thats the number I have given George to order my part. Well apparently George didnt order my part so it never came in. I was so upset I wanted to speak to the manager. Well apparently the manager was not there he had left with home with a stomach ache. Really!!! well I left and Im not going back. I went to OCAP and they had the part I needed, they are way better and very customer service oriented.

Tony Wuerfel

This company is terrible with customer service. Not only did they bring me a broken fridge -- they promised to repair shelving and after bringing the wrong part didnt arrive back to finish the job. After calling over 10 times today the owner and repair man have yet to return my calls. Ive taken this to BBB and am tempted to take him to small claims just out of principal. If you think its noble to give bussiness to the small guy-- think twice before using this poor excuse for a bussiness. They couldnt care less about the people they claim to serve

Tim Sullivan

Want to thank Nick and the Boyz at Coast appliance! Super Cool Guys and Way helpful. Had a very hard part that I needed quickly to fix My Frig!! Evaporator Motor and was so stoked to not have to wait 2 days to get the part with My Frig out of service!! Thanks for the Hook Up Nick!! Sully

Steven Gray

Terrible customer service, had me on hold for over 20 minutes. Then they got back on the line and said they couldt hear me. Then they hung up on me. Will not be going or calling them any time soon. Stay away!!

Angie Murphy

HAD ME ON HOLD OVER 5 MINS WHEN MY PHONE DIED, CALLED BACK ABOUT 15 MINS LATER, I FIGURED THEY WOULD HAVE TIME TO HELP ME AND AFTER OVER 10 MINS ON HOLD, I HUNG UP.. GUESS THEY DONT WANT/NEED NEW CUSTOMERS...

Jesus Noriega

Nothing got here and the dispatcher was alone n I waited like 30 mins just looking at his face. Dont recommend this place next time Ill go to Sears. Pricey but always receive you with a smile.. Dont come here

Armando Hurtado

The part I bought was exactly what I needed and is working perfectly. The sales associate got me the part very quickly and I was in and out the store within 5 minutes.

Jerome Ryan

Thank you Gabriel! Very knowledgeable and had the parts for my old GE fridge in-stock and a fair price. I will be back!

A Private User

Very helpful and reasonably priced for parts. Was able to get me what I needed the following day.

T Pham

Quick, knowledgeable, & reasonable priced. Will come back.

Cruz Alvarez

Chingon

A Private User

Reviews are accurate, great service, great help!

Doug Rieder

Quick and easy. VERY Helpful