Relax The Back

Category:	Furniture Store
Address:	445 Madonna Rd a, San Luis Obispo, CA 93405, USA
Phone:	+1 805-788-0220
Site:	relaxtheback.com
Rating:	2.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 56

Reviews 6

Abbey Dippo

I purchased a Human Touch massage chair 2 years ago. It failed. It took 2 weeks to even get in contact with human touch. I had many promises from Relax the Back San Luis Obispo but no action. I was required to call five times before I got any response. My calls simply were not returned until I made a personal visit to the store. After several calls Human Touch sent out replacement parts but I was forced to pay shipping and installation of $150.00. This did not completely fix the problem. When calling Human Touch I was left on hold for a long time then directed to leave a number for call back. No call back occurred. I finally got through to service at Human Touch and was told that they would investigate and call me back. My chair is still not working correctly and I am still waiting for a return call. Not happy at all with Relax the Back or Human Touch. Extremely poor service. Idiots!

Paul Malarik Jr

I have two Lifeform custom chairs from this chain. One has lasted over a decade & is still going strong. Both have lifetime warranties & are likely to outlast me! The chairs are not cheap, but are far better for your back than most peoples beds. Lifeform chairs are made in Canada & has amazing customer service....one call to Canada & they helped me far quicker than even this store. If you have back pain, there is no other place that sells these types of chairs. Considering that back surgery can easily cost $200k & not fully address ones pain...a chair that costs $2k is a bargain...if it helps....and it sure does!

Robert Kusiak

A couple years ago, I purchased a $3,000 executive chair from the owner of this store. Even though delivery was included, the owner made me feel like he was doing me a favor when he delivered the chair. The big problem was that he NEVER called to check and see if I was happy with the chair. Really poor customer service. Since then I have referred a family member and a friend to the store in Santa Barbara and they were both very happy with the service they received at that store. So the San Luis Obispo store lost a couple of huge profits. His loss.

dan curtis

The worst customer service in the San Luis Obispo store. I have dealt with 3 persons now. The help does not understand its product warranties. The help does not understand how to refund charges. The help does not communicate with one another. Because of these issues I am returning the product as I can only presume what it would be like if the product I purchased had problems. Beward - buy from another franchise.

Kalila Volkov

Dominique and Justin gave my mom and me excellent service. They listened to her needs, clearly explained the differences in chairs, and provided prompt delivery of a fantastic product that will truly help her back feel better. These two relaxed salesmen have been nothing but pleasant and helpful, providing wonderful customer service.

Greg Webster

They dont sell futons as advertised.