Sacramento Optometric Group

Reviews 8

PI

Ping Liu

Very poor service. I have been wearing contact lenses for 20 years and never had a worse service in the past. New patient with Dr. Gallardo-Chang because they had good location - two blocks from my office. First appointment for a comprehensive eye exam on 2/23. after the exam, I was told by the doctor to schedule another appointment with her in a week or so to try the contact lenses. However, I found out from the receptionist that the doctor will be on vacation for two weeks starting 2/24 so there is no way to get an appointment in a week. The earliest one available for me is on 4/13. Subsequently they charged me additional $31 for contact lenses trials but only gave me 26 days supply and asked me to wear my old glasses or contact lenses for the other days (a total of 22 days) when no supply was provided. I asked them for prescription so that I can order the contact lenses on my own but was told that the doctor wont release the prescription until after the second appointment on 4/13. Extremely disappointing experience!

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JA

Jayto

I wish I had that great experience. This is my first time to switch to this office and I am very disappointed. Its not flexible. I was stuck with the part time doctor and could not see a different one when I was in need for a prescription. The office staff is not helpful and willing to work with your schedule. My prescription wasnt released for more than a month. After that, the office charged me a very high additional fee for my contact lenses. The fee should be disclosed to me prior to my exam. I am very disappointed. I feel to be cheated and they only wanted my money. The support staff selling glasses is not so helpful or courtesy. My glasses are ready for a more than a month. Nobody cares or reminds us to pick up the glasses. The support staff did not provide the insurance information to my family member. She is either incompetent or doesnt care. She is also rude and doesnt seem to have passion to help customers.

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MA

Marc Grimm

Our entire family has been receiving regular exams and having our glasses made through Sacramento Optometric Group for well over 25 years. We have watched the technology, the staff, and even some of the doctors change over time but the one thing that has remained constant has been the quality of the service we have received. As some have pointed out, the practice and associated shop are small but they are quite competent in filling every diagnostic, appliance, and support need. The doctors were even able to identify an extremely rare incidence of breast cancer metastasizing into the fluid of my wifes left eye, something rare enough that the doctors at UCD Medical Center requested that all of their residents be allowed to view for the sake of their training. You may find bigger, you wont find better.

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AR

Arlene Eun Sapsis

Hoping the office would schedule my annual appointment that would work with my schedule, each visit I remind them of my time constraints. However, I think they just dont look at that request...even though they had a full year to schedule my appointment, they could not honor my request. When they scheduled this years appointment, it was obvious... I called to let them know that I could not make that appointment, they told me they cancelled my appointment because they did not hear from me. That was two days before my appointment. Then trying to reschedule, they could not get me in for another 5 months... they said they would call to try to get me in before... I am still waiting...2 months... Love the doctor, but not so much his office staff.

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DO

dorothy edwards

Pros. I have been going to this optometric place for years. I have always had great service, with a smile. I am so surprised to see that someone had a discourteous experience. I had an eye emergency and they fit me in right away. The schedule has always been flexible, somewhat. They are always busy, so must be doing something right. Cons: Selection of eyewear and prices. Prices are ok if you are looking for basic reading glasses covered under the States insurance. A discount is offered for multiple purchases, but it still adds up. I will continue to go there for my annual exam.

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VI

Victor Mendiola

Great experience visiting this place. It is small but has a wide selection of glasses and sunglasses. Would recommend for their customer support.

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BR

Brian Setencich

It was my first visit and Dr. Sakazaki was wonderful. The entire staff was cordial, helpful and professional; I was very pleased.

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AN

Andrew Studer

Great service

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