PetSmart

Category:	Pet Supply Store
Address:	30515 Av. de Las Flores, Rancho Santa Margarita, CA 92688, USA
Phone:	+1 949-766-7746
Site:	petsmart.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 90

Reviews 29

samafr

Location: PetSmart, Rancho Santa Margarita, CA Activity: MoJ taken for bath, grooming, teeth cleaning, nail trimming. Incident: Lacerations of paws from extremetly sharp edges inside holding cages. Grooming staff took MoJ to the on site veterinary facility, Banfield Pet Hospital where she was treated for the lacerations. Concern: Lack of Petsmart appreciation of the dangers associated with the holding cages. I received verbal acknowledgement that paw lacerations have occurred previously from these cages, witnessed by several customers and veterinary staff. Lack of a call regarding the injuries sustained while MoJ was in their care. The call received was to let us know that MoJ was done and could now be picked up. Complete lack of grooming area supervisor to explain the occurrance. Suggestion: Take a look and carefully feel inside the front sides of the holding cages at PetSmart. NOW YOU DECIDE IF YOUR DOG IS IN SAFE HANDS AT PETSMART.

88COR88

Vet services are always overbooked. I call at off hours and still get put on hold multiple times. Even when I make an appointment in the middle of the day I stand around waiting for service for 5-20 minutes. During peak hours it can be 30+. The Vet staff seems nice enough but they always appear rushed and overwhelmed. It makes me concerned that they may overlook something in their hurry. If you can work with the extra drive time, the PetSmart in Foothill Ranch seems to be run better or are not as busy. I feel I can drive there and back in less time then it takes to wait at RSM. The rest of the store is 5 star. Ive had great experiences with the sales and grooming staff. Since the different departments arent broken out I can’t rate them separately.

Larry H

Wife took the dog in for grooming, he came home wreaking of a strong perfume. I cant go near the dog even after washing him 3 more times. This is so unacceptable I have no words to describe my outrage and illness due to the severe allergic reaction. If I end up in the ER, I will tell my insurance provider why.

Kathy King

Helpful, friendly and knowledgeable on products. Today is super exciting because its friends and family time with discounts. Only 2x a year! Stock up time. I gave 4 stars cause they didnt have Authority chicken indoor for cats in the size I usually get, not carrying that size any longer.

Tannor King

Seems organized and clean. Employees were very kind. Only 4 stars because of in store prices. Had to ask for a price match for their online products that went from $50 to $20. Should have labeled their online price.

Sarah Bee

I am only a fish person, but this store is better stocked for fish supplies than that huge one in that Aliso Viejo Center with the Walmart and the regal theater. The staff is more friendly here too.

Page N.

Typical PetSmart store. Store is always nice and clean. Staff friendly and helpful. Typically shop for pet supplies here when we see them on sale (sometimes real good sale deals).

A Private User

Maria is a groomer at Petsmart, she is the best. She is very caring a real animal lover and does a great job. A lot better than the mobil service worth the drive.

Leslie Mccallister

Misdiagnosed my dog for weeks, terrible vets.. My dog is now dead. And I have to keep paying until December. I hate PetSmart vet. They suck and killed my dog.

Enrique Jr Guizon

The Vet here is really good w/ regards to overall health and wellness of my loyal breeds. And a really worth it health plans that I got from their company.

Grant Cudd

Friendly helpful staff. At this location, weve purchased fish, pet supplies/toys , Banfield vet services, and adopted a cat.

Kim Lipscomb

Nice, clean store. The employees are the best, they are very helpful and it is obvious that they love the animals :)

Jay Taylor

Its a PetSmart. Nothing bad. Place is clean but they arent polishing your pets when you walk in so just a place.

William everly jr

Excellent store. This is a great center, with all kinds of options. It is freeway close and very clean.

Debbie Andrews

It has the best selection of cat food, its clean and the workers are friendly and very helpful.

Jill Thomas

Pet Smart and Banfield are the best I love them so much and so does Max &ChaCha