Masters Wholesale Distribution

Reviews 5

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Stephanie Lack

TERRIBLE! Where are the negative stars? So frustrated and disappointed, I dont know where to start. I suppose for anyone reading, I should start with DO NOT BUY FROM THESE PEOPLE. This is the worst business I have ever *tried* to purchase from. We ordered 3 sub zero units equating to over $13K worth of appliances (charged immediately to our Visa), and promised (numerous times) delivery within 4 days of purchase. When the product was not delivered (after 3 separate scheduled times), they were simply not available. Not by cell, not by office phone, not through email, and when we called the store, our paperwork was missing and anyone that could help us was in a meeting. When I did speak with someone, they were rude, confused and irritated as to why I wanted to know where my product was, and incredibly disrespectful. They would promise to call me back and wouldnt. I was told I should be happy that they were "trying to figure it out". The only saving grace was a receptionist by the name of Sarah who did seem to feel earnestly bad for me. But Bill and Dirk could not have been more belligerent when asked why my delivery didnt happen (WHEN I was able to speak with them)- and then told us it could be (actually "it should be") 4- 6 more weeks. Telling me my expectations were ridiculous that it would be there already. I had scheduled our cabinet contractors to come 3 separate times to be there to install (based on THEIR scheduling, via disparate emails), as well as stayed home from work to meet with appliance DELIVERIES that never came -and NEVER a call from them. Only when I threatened a charge back did they get a truck to deliver 2 of our 3 items, and I was told I was *lucky* they had worked this out. Dirk couldnt believe I expected him to "perform magic". I had to call 3 more times to get a date for the last one when I had to save my sanity and cancel. Shame on you Master Wholesale. My only recourse will be to save others from my same frustration - and hope you feel it in some way.

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tony jazvo

I cant say enough about how great these guys are. Our old dishwasher stopped working a couple of weeks ago and we shopped around for a new one. We hit the usual places Lowes, Home Depot, Sears and even a few local high end stores. None of them had a good selection (on display) of mid priced dishwashers. And even though they had sales going on, they had virtually nothing in stock. When we got to Masters we found that they had a huge selection on display and that their everyday prices are as low as the Super-sales-event price at the big box stores. Also, the salesperson Suzanne was actually knowledgeable, unlike the big box stores. She was a professional who knew her stuff. The best part of the experience was when their supplier messed up the order and could fulfill it in a reasonable time, they when out of their way to make it right by offering me a higher priced model that they had in stock at no extra charge. Because they knew how difficult it was for us to go without a dishwasher for another 10 days. They actually care. Theyre my new go to place for appliances.

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MikeMcChiken

Lots of nice product in this store . Thats the problem . Name is Master Wholesale . Not a Master by far , definitely not a wholesaler . If you like to spend money this is your place . I asked why all the mom and pop stores carry just top dollar product . Not everyone wants to put 50k into a kitchen . Especially a small one . I was told to go to Home Depot . I remember the days when you went to a mom and pop store to get people that know what their talking about to help you . Guess you only get that if you buy name brand top dollar product these days . Sad

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Melony Chakrabarty

Good products, matches discounts. Service can be slow

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Keith Harts

Excellent service

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