SEPHORA

Category:	Cosmetics Store
Address:	13 W Colorado Blvd, Pasadena, CA 91105, USA
Phone:	+1 626-683-3100
Rating:	3.5
Working:	10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 56

Reviews 15

Robin Fallon

I had my one and to be ONLY experience at Sepora a week ago when I took my 20 year old daughter there to buy makeup and face care products for her 21st birthday. I was only in town for two days and had a limited amount of time and it was a spontaneous thing to do as she asked for a few items after we had lunch in Old Town. After starting out well with one makeup specialist- we were informed that she could not help us with more than one item and if we wanted anything else we needed to make an appointment. I informed her that we had a limited amount of time but would be spending a lot of money as it was my daughters birthday and I would be buying all that she needed and wanted... I was still told she could not help us any more than just finding the one item. I asked for the manager- the manager told me that it was their policy to only assit with one item and to have us make an appointment- she had the nerve to ask me to come back another time to buy the additional items we were looking for!!! I said absolutely not!!! I said; 1. I had a limmited amount of time and I was there now. 2. I was about to spend a lot of money in their store and if they wanted my business they need to find a way to provide the service we were looking for and 3. Customer service is about taking care of the customer... not making them come back and telling them that they can not assist them in finding what they are looking for to BUY!!!. The manager told to that she would see what she could do and then sent someone over 5 minutes later- we couldnt even keep the original person who helped us!!!! The next person who helped us had an attitude and we ended up buying the bare minimum which still ended up being $198.00. When we were checking out we were asked to join their customer loyalty club to earn points and I thought... fine, maybe I can earn something out of the crapy experience but then I was told that they were out of cards and that I had to go online and register that way... one more thing for me to do because of their incompetence. The service is terrible. The policy of making customers come back if they want a service beyond 5 minutes is ridiculous. And the management borderline incompetent. DO NOT EVER GO THERE!!!!!

Andrea Perez

Was disappointed..Ive been here before and had good service but today not so much. Came in to have my make up done, the floor manager was rude and not very helpful, the make up artist was sweet but no one helped with selling product that I needed..86 dollars later I left very unsatisfied. I think I will go to Mac next time and will advise my co workers to do the same.

Jayy Valerio

I hate this place the first time I came here a sephora worker was so nice to me and all but after I came back I feel they dont help anyone at all especially that stupid old lady that has a makeup belt for a brand shes so rude and stupid I now go to the one in Hollywood and highland bigger and better staff

Deb E

As far as sephoras go, this one was mediocre. They dont carry Stila, which my friend was looking for. The set up is confusing and its hard to find the brands youre looking for. Also there were no tissues anywhere to wipe the back of my hand off after swatching stuff.

Jinwon Jang

I stood there for 10 minutes and there was no help available. The employees are just talking to each other and many customers didnt get helped

유현희

내가 원하는 것을 쉽게 찾을 수 있어서 너무 좋았다.

Vu Nguyen

Pretty much any makeup need is met here by the friendly staff and huge selection of products.

Amy Sandoval

bad service, got no type of help and received attitude. couldnt even help me when I asked.

b mordeno

Staff are nice. Good music too. My friends are obsessed with this place.

John Lester

Great place for a gift card for the lovely lady in your life.