Palm Desert Ace

Category:	Hardware Store
Address:	74058 CA-111, Palm Desert, CA 92260, USA
Phone:	+1 760-568-1861
Site:	acehardware.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 28

Reviews 19

Michael Strom

I have driven the extra few miles to go to this store instead of the nearby Lowes because of their expertise, and have usually had a good experience but now will not be going back. I went in today with a burnt out bulb and asked the sales person to match it. (it was an odd bulb) He never spoke to me, took the bulb, appeared to look for it and then suddenly disappeared and never returned. I got a manager to help, who said that no one else (other than the three sales people on the floor who were not the one) were working that day and none of his sales people would do that. He ultimately changed his story and said that the employee I was describing was at lunch but we should wait until he returned in about 45 minutes. We needed the bulb to get the right replacement, so there was nothing we could do. No apology, and he made my wife and I feel like we were a bother. We were flabbergasted that he seemed to feel that the lost bulb was our problem and that the store played no role. There was little he could have done to fix the problem but I would have expected an apology or some demonstration of concern. Ive rarely been so shocked at a complete lack of customer regard, especially at a store where people gladly pay more in exchange for excellent service. I just located a True Value store Ill be trying next time instead.

A Private User

Customer Service?? I just left this store, Sunday 07/03/2011. The bald gentleman with the gray beard was very helpful in helping me find what I need. However, when I got to the register, I was made to feel a little less than wanted. I purchased wasp spray and bait. The total was between $6-$7. I gave the woman at the register a $10 bill and she proceeded to check and make sure it wasnt a counterfeit bill. REALLY?? If I were to spend the time making a counterfeit bill, it wouldnt be $10. She then failed to give me a receipt because "her tape ran out". I always try to support small businesses, but next time Ill just drive up to Lowes or Home Depot. Its a longer drive, but I wont be made to feel like a criminal. I wish Id gotten her name.

Mike Lemche

Very disappointed that they do not stand behind their own products. I was sold an "Ace" product, not an original replacement. I was told it exactly the same. When it failed, and I brought it back, they would not warranty it because I did not bring in the original package, even though I had my bill to prove that I bought it there and the Ace identification number was on the item. I have been a faithful customer for the last 15 years since I moved into the neighborhood. This is how the "Helpful Place" people treat their good customers. Take caution when buying Ace products.

Michelle Crosby

We just moved. I have gone to "the big stores" for copies of keys.. house keys, master lock key and now a copy of our car key and only Ace can copy and do it right and for the best price (car keys with sensors are expensive). I had to take two sets back to one of "the big store". I wont try them again for this service. Only Ace!

TL GALLOWAY

No DIY, intelligent, price savvy, lover of free time ever said, "I shop the big stores cuz I like driving in traffic and wandering isles cuz its cheaper." Seriously. I walk in, Im greeted then directed by the friendliest, most knowledgable sales staff and out the door in 10 minutes. Palm Desert Ace Hardware customer for 17 years.

Nick Miller

Alan, the manager told me that I was lying about why I was trying to exchange a shovel. He didnt want the clerk to lookup my receipt and when I told him he had bad customer service he told me to have my anxiety attack at home. Shopped there for 5 years, not anymore. Could go on about Alan. Alan sucks.

Ivan Thomson

Great local hardware store. If you need something for an mid century house this is your place. The staff are very helpful and extremely knowledgeable. They also have a great selection of Air Conditioning filters at good prices. Some items in the store are a bit pricey, others are affordable.

Ed Unrau

I have always liked the fast friendly service, And amazed at the amount of inventory this smaller store carries .I have never had any kind of negative experience at this store. I cant say that for the big box stores .

E. Rector

Of course they arent always going to be as cheap or have the selection the big stores do. But they make up for it in spades with friendly, helpful, knowledgeable staff who are always there when you need them.

Zachary Spong

Staff is very helpful- and willing to help. They will help carry out heavy objects. One of the best parts the layout is always the same- doesnt change weekly like big box stores

Dan Gleadle

They usually have what I need. Maybe a bit costlier than Home Depot, but convenient and best of all, you can get help from knowledgeable and willing staff.

Matt Killeen

The staff here is VERY helpful. This is exactly your small town corner hardware store smack dab in the middle of Palm Desert.

Chris Anderson

For as small as this place is they always have what I need and in stock. The staff are really helpful and nice.

Nicholas DeMeo

Staff is helpful but its a small store with very limited options. Great for simple stops.

Charley Yost

A little more expensive than the big box giants, but real convenient. Easy to get help.

Fritz Bert

Very happy with the products and service. Easy to use website! end

Brent De Wolf

They dont have popcorn, thats my only complaint