Nordstrom Rack Outlets at Orange

Category:	Department Store
Address:	20 City Blvd W, Orange, CA 92868, USA
Phone:	+1 714-202-3400
Site:	shop.nordstrom.com
Rating:	4.1
Working:	10AM–8PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 19

Armando Santos

This place has been added to the worst customer service. Horrible store to be a patron buying things from here. I was not prompted to get an e-mail version of a Christmas holiday purchase. So the manager chose not to issue me any help at all neither store credit. Their practice of running their store policies only benefits them. They could have scrutinize my pair of shoes as much as possible only to find them in pristine condition and unworn. All the tags are on and box on hand. I called the Nodstrom Rack Customer Care number as well. And the lady over the phone only reassured me that it is on the discretion of the stores manager. So last time I checked its all about the customer everywhere you go. This philosophy makes shoppers who have second thoughts about their purchases a window of opportunity to get their money back and feel good about their day then have a sense of good customer service that should ease any future purchases here. In essence iffy shoppers would of course shop again and keep their purchases. This practice here at this store does NOT care about their customers at the brick and mortar store level as well as the over the phone customer service phone they have listed on their main website. I will take my future shopping elsewhere. NO THANKS!!!

Michelle Ritter

I brought in an item that I received as a gift and the gift receipt - I wanted store credit as the item did not fit. After exexplaining this to the associate at the registers, he asked if I wanted the money "back on the card". I told him "no, like I said it was a gift and Id like store credit so I can pick out a replacement gift." He asked me to pick out a gift card - there were several different designs available - and I did and handed it to him. While holding the gift card in his hand, he scanned my gift receipt and pressed some buttons on the register. After a minute he looked at me, smiled and said "okay, its all back on the card for you". I thought he was kidding. He was not. He returned the money from my gift to the person who bought it. I told him "you just returned the money for my birthday present. Now I have no present." He looked confused and then shocked as he realized he was holding the gift card. I felt like I was on a hidden camera show because it was so ridiculous! Eventually, a manager had to come and the only way to get me the gift card for a replacement item was to charge the account that bought the gift again. It was not fun explaining to my mother in law why she had a return and then an additional charge on her account.

Ehaab Zubi

Generally good merchandise with good prices. I was annoyed at this particular visit that one of the staff told me that a price adjustment could only be made within 7 days of the purchase, and I was outside that limit. Another staff person made the adjustment--no questions asked. I think the first girl was just being lazy.

ron wallace

The only reason I shop here is to buy shoes, but I think every pair I own are from here. Im wearing a pair of Uggs I bought a month ago for about half the price Ive see elsewhere. They have a great selection and of course their return policy is famously unquestioning.

Jennifer Lee

Decent selection with friendly staff. Some of the displays get more banged up here than at other Nordstrom Racks though. Also, its really hard to find parking right outside the store. I would suggest parking by a less popular lot and walking over.

Kurtis Thrasher

I went there needing pants 1 hour before a wedding, not only did I find the perfect pair but their on site tailor (Kris Ramanjooloo) fitted them and got me to the event on time and in style.

Carlos Calles

I like this concept of this store, men department is great and Rachell is awesome as a customer service. Definitely I will be there soon.

阮俊霖

號稱是 Nordstrom 中的 outlet, 不過跟其他家差不多。

Kevin T Lee

Not the biggest selection of Nordstrom Racks but it is well organized and is easy to get in and out to see find what you want.

Jason Comyns

Friendly & helpful staff, and I found what I was looking for and then some. Had to stop myself before I bought more

Kurtis Malecha

Its your typical Nordstrom rack. Checkout lines can take awhile, however.

Ausha Starfly

Love this store!!!!Great customer service!!!!