Kay Jewelers Outlet

Reviews 5

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Dennis Spatola

I brought my wedding ring here to be reshaped and resized. After the jeweler had the ring for approx 3 weeks I was told that 2 to 3 diamonds MIGHT fracture during the process and it would cost an additional $225 to re-make these diamonds to fit in the setting. I decided to just get my ring back and get a 2nd opinion since when I took the ring in all the diamonds were perfect they said. Another 2 weeks went by before I actually got the ok to pick up my ring and when I did two diamond were now fractured and my ring was now more round instead of flat on the bottom...Of course they insisted they didnt touch the ring and wouldnt give me the copy of the receipt showing what they said the condition was on intake but avoid these people if you value your jewelry because now my 14 year wedding ring is now ruined and these people could care less. Believe me they dont care, its just a job for them.

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Vanessa Reg

Worst experience ever! Especifically this location, Kay Jewelers have the prettiest bridal sets, so I fell in love with them. Decided to purchase ,with no second thoughts. Never did I imagine that their customer service representatives were so rude and extremely unprofessional! Im so upset , I will even write a letter to corporate complaining about this location!

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Bryan Ellis

I bought an anniversary band here for my wifes wedding ring. 2 weeks after waiting for a resize we had to resize it again and this time a stone was missing. We waited another 3 weeks and received it back. Right size but stone never replaced even though it was on the work order. Although the staff is somewhat friendly, keep moving....

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Eddie Lugo

Very good customer service and reasonable prices and nice diamonds rings my wife is so happy..

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claretha barkley

Absolutely brilliant selection for whatever I feel like being - punk, glam or earthy.

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