Cagles Appliance Center

Category:	Appliance Store
Address:	114 S Campus Ave, Ontario, CA 91761, USA
Phone:	+1 909-986-9789
Site:	cagles.com
Rating:	4.8
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5PM Closed

Location

Photos 14

Reviews 27

Mark Ortiz

My old Maytag Atlantis dryer recently took ill and wouldnt heat the clothes. I called my Son Nick, who is an expert in the appliance world and he suggested I just buy a new washer and dryer set since they were both old. A few years ago, I had the same problem and it turned out to be the igniter. A service call and $80 later, the problem was solved. I did some pricing and figured out I could get a new washer and dryer set for about $1,500. Hmmm!!!! that would mean about $83 bucks a month for 18 months. Do I pay that or do I call a repairmen? Those who know me know Im no wrencher. I called around and found a place who quoted me $60 plus parts. Next step, YouTube. I did a search on the problem and wouldnt you know, there it was, a video on trouble shooting the problem for this particular Maytag dryer. Following the YouTube instructions, I removed the front panel, located the igniter, removed it and took it to Cagles Appliances in Ontario, California. I spoke with a customer service rep named Ed. As soon as he saw my igniter, he told me he could already tell it was bad. He showed me how to use my digital multi meter to test continuity and he really knew what he was talking about. I commented on how surprised I was to see Cagles was still able to operate even with the local big box stores who pretty much corner the market in the appliance arena. Ed told me the reason they manage to stay in business is because it has been family owned and operated for 52 years, Cagles has the largest assortment of parts on the west coast. The Cagle family treats their employees as if they are part of the Cagle family, which results in employee loyalty. More importantly, they treat their customers like family. Ed said he has been with Cagles for 12 years and was hired on a hand shake by the owner after a brief interview. He loves his job and would never consider leaving because money isnt everything. I found this very inspiring and commendable. I told Ed my story about how I bank with my local credit union rather than a large banking institution. I do so because of the personal service I receive. Yeah, I could get better loan rates at a bank, but the extra money I pay in interest is money well spent because of the customer service experience. So if your looking for appliances or parts for your appliances, stop by Cagles and visit Ed. Take a step back in time and see what true customer service is about from the experts.

Tiffany Freeman

I just had my washer repaired . Awesome service, friendly, trustworthy with great rates. I am so happy I found out about your business. Earnie was awesome he did a great job and even said how great of a company it was that he worked for. You dont hear that to often. I will definitely be calling your business again for any appliance repairs I may need in the future----Great Job!!!!!

Rick Martorana

I have been going to Cagles for years and again and again they have come to the rescue. Courtesy and professionalism are the foundation of this last of the family owned businesses. The parts folks are the technical people also. So your not talking to several goofs that just push parts. Stay off line and spend a little extra money and see what I mean. Thanks again Cagels!

Justina Foster

Always fast, friendly and professional . Been dealing with Cagles for many many years . Just had a repair done . I called them at 8:30 am the guy was here within an hour and a half OMG..!! Thank you. I know they are fast but wasnt expecting that fast.

Aland Sanchez

These guys are super friendly and know just about every and anything with parts and service. Ed was a big help and even gave me free connectors. I would definitely come back and recommend to anyone

Mike Freude

What a GREAT experience dealing with true professionals Rick the installer was on time and great guy..... I will recommend them very highly, cant wait to use my new SPEED Queen washer and dryer

Emmanuel Wilson

The store is big. There are lots of product lines to choose from. All the high tech and up to date appliances are here. I love the big smart television being sold here. That’s my wish list!

AJ Stoyanowski

Ed took care of me. Checked my fuse said it was bad, checked the heating element it was good. He didnt try to oversell anything. Good honest people.

Lan Glenn

Fantastic place! The owner Debbie is lovely to deal with. Jason knows his appliances. Just buy whatever he tells you to. Cant go wrong.

Mike Wolfsen

Cagles gets it! Honest and responsive. With their help we are able to keep several hundred appliances running smoothly.

carlos aterrado

forget there name in parts, but they are helpfull. Its bcause of them my fridge and dryer are still working..

Laura Villareal

Weve bought a oven from them before.. Great deal and the best service.. Great customer service..

John Hudson

Always get my appliance parts here, usually in stock or received within a day.