Petco Animal Supplies

Reviews 34

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Teresa Noel N

9/16/2013 I wish an option to have zero stars was available! This review is regarding the "dog grooming" dept. Couldnt belive the attitude coming from these "groomers"! A complete lack of respect for the dogs and their owners as well as for themselves. Now I should have caught on to this when the first incident occured.. I picked my 6lb Toy Poodle up. He was shaking & cowering. Why I didnt stop and REally question what he was saying with his eyes when he looked at me at the time will always hurt me. The conversation ..then turning to extream anger coming from the lady behind the counter..She told me that my dog became so uncontrollable and violent that she would not allow him to come back unless more frequent appointments were made. Perhaps its because I pay $100 and would always tip $20. every time! Now what the heck did these "groomers" do exactly to my eight year old 6 pound Toy Poodle who has never shown an ounce of violence towards anything or anyone EVER! After discussing the event with my husband he felt that perhaps it was best we make another appointment because we "should listen to the perfessional." So another appointment was made which will turn out to be the last. They scheduled him on some completely random date than the one I made the last time I was there. I had called in late to work to get him there. I arrived just to have them inform me they had made a mistake and that they were booked for the day. I had to call my boss to let him know I was going to be even later! The "groomer" proceeded to mention if I was able to pay 100. cash on the spot she would make room for him. I said ok and as I went to my car I called my boss again to say I was going to be on time. As I walked to my car I peered inside the side room door and realized that Ive been droping my dog off to a insane asylum with the white dreary walls & the ladys in there im so incredibly busy yet not really attitude. I fought back this aweful feeling to run and never go back. So I get to handing her the cash when she stops..."oh i will need to make a phone call to his vet make sure he has his kennal cough vac" ReaLLy! Riight now your going to do that! Why not mention that to me by phone or the last time I was here? If this really was a "new" policy one would think they could make a courtesy call informing of this before the appointment. Of course he does not have a kenal cough vac! According to my vet (California Pet Hospital) dogs only need this vac if its planned they will be in a kennal for extream long periods of time across multiple days not six hours! WHAT A JOKE ANd had to call my boss AGain to inform him I will be late afteral! (Due to me driving Smokey Joe back home.) I left that day with my 8 year old toy poodle never to go back! On a side note.. researching the training for these "groomers" it consists of watching a few videos in a room alone. They answer a few questions at the end of the videos. No hands on training from a professional trainer actually occurs.

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Diana Brown

The store is good but the grooming is horrible quite a few years ago i brought my Aussie for a bath and haircut and the groomer put her on the table without a mat and left her there alone and she fell off and was hanging for a little bit i saw this with my own eyes and after she was put back on the table the groomer came out and yelled at me for being there. My dog did not see me watching. But a store employee came to me after and apologized for the actions of the groomer another groomer told me the rubber matts were being washed my dog probably werent have fallen if the matts were there.

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A Marie Destura

We love bringing our boxer, Kali here. This is one of the few places she feels comfortably at home. She even knows what aisle her kibbles at. The staff is helpful and nice. They are mostly stocked, depending on when you go, but for the most part, they usually have everything and a nice variety of it all too.

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Ron Robertson

Petco in Napa has attentive staff that is knowledgeable. Only four stars due to very inflated prices. They know well do just about anything for our pets!

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Barrett Corrigan

Good spot for pet toys and food. The are the only pet store to sell Star Wars toys so its a no brainer! Also a good spot to adopt cats.

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Susan Nelson

Very nice depth of product in most merchandise categories. An enjoyable shopping experience and no long lines at check out.

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Kathleen Brady

Very poor selection of leashes and dog bowls. Long lines at the counter. Absolutely no help. Poor planning...

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Sue Russell

Everything I need to treat my pup to keep him happy and healthy. Staff is super friendly every time I visit

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RickyT

The clerk decided I had enough fish and refused...REFUSED...to sell three gold fish to me. True story.

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Nishi Sunder

My dogs fav place she loves to go there people work there are very nice good job

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Mary Feliz

One stop store for Dixie Chickie and thats why its called the Dixie Chickie store!

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Joshua Mundt

Reptiles are in much smaller cages that they should be and poorly taken care of

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Jason Slinsen

Clean, nice staff, knowledge and passionate staff, with acceptable pricing.

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C.H. Pinheiro

Sales staff is very helpful and they are very good accomodating returns

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Karmen McArthur

Has everything I need for my cats and my gecko. Friendly staff.

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margarita arevalos

Buena a tension

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Silverio Sanchez

Great device. Friendly and answer our question with enthusiasm

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sophia edwards

Saddly a poor innocent dog passed away here during a grooming.

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Stephanie Bettini-Miller

Overpriced, but the do have a wide assortment of pet wares.

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LeAnna Belt

Good place for everything pets. Staff is nice Price $$$

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Robert Barra

very good food for pets,,people are friendly

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Ken Graham

Great staff and I love the cat room!

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K Brown

Its Like Disney Land for our Dogs!

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mary gonz

Friendly staff and very helpful.

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Christina Reisinger

Good for things your pets need

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Jeff Kusie

Everything we need for our pets

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Herbert Johnson

Very good help and nice store

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John Cant

Good selection, high pricing

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JC Randall

Nice and clean store

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Sharlene Stewart

Wonderful people

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John Hedrick

Good pet store

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matt tuell

Very expensive

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Claus Blem

Great staff!

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Max Bone

Expensive

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