GameStop
| Category: | Video Game Store |
| Address: | 510 Showers Dr #17, Mountain View, CA 94040, USA |
| Phone: | +1 650-941-8557 |
| Site: | gamestop.com |
| Rating: | 4.2 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
Location
Photos 12
Reviews 24
A
A Private User
My whole family consists of gamers; my husband is a professional game developer. We have been regular customers at this store in the past, and were generally satisfied with it; but that is all over now. My son wanted to buy Skyrim, so we stopped there and did some browsing. My daughter has Crohns Disease, which is nasty, unpredictable, and potentially life-threatening as well as extremely painful. When you have a restroom emergency as a Crohns sufferer, it is a full-on EMERGENCY with red flashing lights. She was in severe distress, so I went to the counter and pretty much begged the manager to let her use the restroom; he refused. I ran out of the store with my daughter to find another bathroom, but returned later to explain why we are no longer going to give them any of our business - EVER. The defense to their refusal of my daughter, who was in extreme distress, was that it is against store policy to let customers use the employee bathroom. I was told that they could all have lost their jobs if they had allowed it. I *seriously* doubt they would all have lost their jobs; this is melodramatic excuse-making at its finest. Im sure it is the store policy not to let customers use the employee restroom, since it is the function of bureaucracy to make policies like that. However, when a policy causes a business to inflict unnecessary humiliation and pain on a customer, its gone too far. "But I was just following orders" is an outdated, poor excuse for being cruelly inconsiderate of another human being - especially a very ill child. Businesses are there to serve the customers, period. When they fail to consider the needs of their customers, they deserve to fail as a business.
SA
Sally Zhao
The service here was great! I came here because I was returning a game I got for my boyfriend (a game I got at the Palo Alto game stop), and the people working here were very speedy and knowledgeable. I dont play online / video games, and they were able to talk with me about my boyfriends interests and help recommend other games. The space is a bit small, but the service is excellent!
NA
Nasheed Hossain
Typical gamestop store, decent collection of games. The people working here are helpful and dont seem to be focused on pressuring people to buy stuff.
A
A Private User
They wouldnt let me return a defective used game I bought because I had lost the receipt - that was disappointing. Nice stuff though.
NO
Noel Rivera
The guys here I found super friendly but; most importantly, very knowledgeable and helpful. I cant say the same for all gamestops
A
A Private User
Its a real gamer place but if your not a fan of small lines that take absolutely forever to move then it isnt the place for you.
DA
David Julson
Staff was very knowledgeable and helpful and they have lots of great stuff but the prices are a bit high for their used stuff.
CE
cesar torres
I am much closer to other gamestop locations, but I rather go out of my way to come here because of the A+ customer service.
GA
Gary Young
Service is usually excellent but occasionally weird or overbearing. They try to up sell some but not in an annoying way.
RA
Rafael Mendoza
I think that GameStop is the best gaming store near me and has great service,and all the games you need.
MF
Mfawa Alfred Onen
Well situated location for GameStop and very friendly customer support. A game store to visit.
NI
Nick Clark
Suck at answering phones.... Been calling and call-in this the second day that no one answers
RI
Richard Navarro
Staff was very friendly and accommodating Decent choices for games and decent discounts
IV
Ivan Vasquez
Small store but the people actually know what theyre talking about & are very nice
VI
Vic Lederman
Nice little location. Ive come here for late night launches and enjoyed myself.
RA
Rahul Rishi
Pretty good selection of new and used games. Staff is super friendly.
BR
Brittany Larabee
Service was solid, found just what I needed and was in and out quick.
AN
Andrew La Madrid
The GameStop here is small, but at least they have the new releases.
GE
Geeta Chaudhry
Awesome gaming store close to us. Friendly and knowledgeable staff.
PA
Pablo Stefanini
Super friendly staff! And they almost always have what i want.
HE
Heriberto Lombera
I like it a lot!!!! The Selection of New and used is Cool....
NA
Naeem Knox
Very helpful and know what they are talking about
ER
Ernest Richardson
Best I ever had
IS
Ishaan Dwivedi
AWESOME
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