Category: | Pet Supply Store |
Address: | 960 Del Monte Center, Monterey, CA 93940, USA |
Phone: | +1 831-373-1310 |
Site: | stores.petco.com |
Rating: | 3.4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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A Private User
Deplorable customer service. I bought a gift card and attempted to return it less than 24 hours later because I found out my son doesnt shop there. I was told that even though I had my receipt, the return policy excludes gift cards though the language of the return policy does not exclude them. The store manager called company headquarters in India and was told that not only would they not honor their own written return policy, I also had to argue to get them to give me the balance of less than $10.00 back in cash as required by CA law. Spend your money at PetSmart in Sand City or Stones Pet Shop in Pacific Grove. With such horrible service, Im sure they will hopefully be leaving Del Monte Center soon.
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Patricia Walton
So, my regular groomer was unavailable for personal reasons so I took my dog Bandit to Petco for a grooming - basically a shave of the body with a little length left on ears and tail. His hair was long as he is Scotty Terrier/Maltese mix. Well, in addition to the groom I.e., shave - I was charged $21 for dematting him. #1, he was not "matted". #2, they were shaving it all off! It was very expensive to say the least. Ill not be going back. My dog(s) have never had to be dematted! What a rip-off!
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Lystan Marius
Petco is amazing place to find reptiles. They provide amazing stories, some awesome tips, and are very caring when it come to the handling of the reptiles. Especially their worker named Amanda. She is very knowledgeable and caring. The crested gecko morphs they provide are amazing and well cared for. If you want a reptile, and are in Monterey, go here.
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A Private User
We took our two dogs in for a nail trim -- the staff was super patient with our very shy dogs. The "stylist" was cheerful and talked to our dogs throughout the process, even taking time to scratch their ears and reassure our nervous pups that all was ok.
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Megan Malloy
Went there to pick up the basics for our new puppy, the staff was super helpful, they took the time to explain local vaccination laws so we wouldnt have to repeat her shots, we will be going back for puppy classes when she is old enough.
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A Private User
It wasnt worth what I paid. My dogs hair was still long in places it shouldnt have been. They were very young workers and didnt seem like they were excited about their job. I wont go there again
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Mairin Mazzie Sheary Smith
Terrible service. Interviewed here because they were "hiring immediately" yet when I go in there now I see at most two employees. Roommate and I spent 30 minutes waiting to be helped.
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Candela Fernandez
We found everything we went there looking for, specially thanks to the great priceless help from Ross who replied to all our questions and helped us even when we did not asked.
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Francine A
I buy dog food here and they normally have a buy one get one free for the wet food. Its always sad to see the poor chinchillas just waiting there for someone to care for them.
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Mel Tag
I have been bringing my dogs to Petco for years. My groomer Michele is truly gifted. She is talented, intuitive and professional. My dogs love going there.
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darkpulse831
this place is terrible had to wait sooo long for some one to help me out they also have very poor depressing attitudes ugh hate them!
CA
Carlos Fernández
Cant comment on the grooming service other reviews hate so much but the store service was stellar for us today.
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Veronica Lindemann
I absolutely love this place. My puppy coda adores his trainer and is learning very quickly
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Katherine Cardoza
A wonderful pet supply store, with irresistible kitties up for adoption inside.
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Kyle
Great store, okay prices, good customer service. Nothing to complain about.
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Jon Robichaud
Had what we needed but the prices are so inflated given the zip code.
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Jennifer Stone
I agree with the attitude - this place lacks customer service
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Doug Card
Easy to find, plant of parking. Knowledgeable employees.
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Schuyler Olsson
Standard pet store, has all the normal supplies.
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A Private User
Dead fish in fish tanks other animals looked ok.
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Brady Sewall
Not the cleanest store layout was awkward too.
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Meghan Dooley
Friendly and helpful staff.
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David Scopp
Sergio is a great groomer.