Category: | Cell Phone Store |
Address: | 11870 California Route 2 Suite 100, Los Angeles, CA 90025, USA |
Phone: | +1 310-820-7459 |
Site: | awireless.com |
Rating: | 1.8 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM |
GU
Guitars And Caffeine
THIS IS NOT A VERIZON STORE - THIS IS A STORE THAT SELLS VERIZON PHONES!!!!! (as explained to me by Verizon, via their customer service hotline) This is a franchised store that has bought-in to sell Verizon products (just like Best Buy), which means they are a 3rd party!! If you ever have a problem with your phone or contract, Verizon (the real company) can not help, because they are not held legally responsible. I hadnt had a upgrade for 4 years - took my iPhone in for an upgrade. Was told that the only appropriate phone, that wasnt an iPhone, was a new Android - that I would be able to transfer my numbers, photos etc to another device. (side note: I also asked for just a simple phone that could text and receive calls... they didnt have any, "those phones are being phased out" is what I was told) It was originally a $600 phone that was discounted to $350-$400 because of the trade in and my upgrade availably, and then I was "given" a "free" tablet because of their monthly promotional. Boy, I really thought - oh, wow, this is great! Been with Verizon for 15 years - they are really the best!! AND THEN, Here is what happened: NONE OF THAT WAS REFLECTED IN THE CONTRACT. They opened up a new line for the tablet, which could only connect to wifi because it was a refurbished device and had no ability to receive calls or use data, which cost an extra $40 a month; then they didnt record any discount for my upgrade or trade in - on top of that, I was having difficulty using the tablet and phone, called four days later to say its not the right fit, and was told it was too late to change my mind.... WHICH HAS BEEN CONFIRMED BY VERIZON AS A LIE. So, a year later I am still getting changed for the devices and the only thing I can do, via Verizons legal stance, is go back into the store and complaining. IF, I were to have ordered the phone online from Verizon, I would be paying much less, they wouldnt have "lost" the papers where the salesman wrote down these discounts, and my phone would be covered under Verizon. I can not make this crap up, and had taken HOURS OF MY TIME.... HOURS - On top of all that, my phone is now, a year old, and not working properly - So I have to deal directly with LG. All of this will most likely drive me away from being a Verizon customer. #horriblecustomerservice #verizon #fake #wtf #neveragain #saveyourself
A
A Private User
I work in customer service and understand what its like to work retail. This store and its employees however, clearly have no idea what "customer service" really means. I went into this store where two girls sat behind the counter each helping a customer. I stood for 10 minutes (no exaggeration), as the third customer in the entire store, until one of the girls finally looked up at me and asked rudely "do you have a quick question?". I said that I didnt know if it was quick but that my track ball on my brand new $400 Blackberry Tour was not working, amongst other problems with the phone. She said that wasnt quick and to give her just a few minutes. I waited patiently for 30 MINUTES!!! before one of the customers finished. The girl helping her glanced at me so I started walking to her thinking that finally it was my turn to get help. She promptly looked down, walked to the other girl and announced she was going on a break. I was outraged. But it gets worse! The customer that the other employee was helping finally asked her employee to help me because her issue was going to be much longer. The girl acted annoyed that she needed to help me but after 40 minutes, I didnt care. I thanked the customer and proceeded to tell the employee what was going on with my phone. She took one look at it and told me that this store did not have a technician and that I would have to go somewhere else to have it looked at! Again I was outraged and so was the other customer. They said "You couldnt have told her that earlier when she told you what was wrong?!". The girl didnt seem to care at all that she had wasted almost an hour of my time and I was appalled that the customer cared more about me and my problem than the employee. Needless to say I will never go back to this fake Verizon Store and they should be ashamed of their employees for acting this way.
FR
Frederic Vial
First review Ive ever written on any site but felt compelled to do so to warn people. Called and was told they had an iPhone 6 128gb in store. Went to purchase it. I was going to sign up for the Verizon Edge program that is $60 per month plus $35.41 to finance the phone for 24 months. This is what the 10 other Verizon stores I had called had quoted me and what the current offer is for Verizon online. Once I got to this store, I was told I needed to put $50 down on the phone in order to get the plan. I was, repeatedly, told the phones retail cost was $900. I knew from my research and phone calls the retail price of the phone was around $850. I was told and shown with their really cool calculator, the $50 down brings the retail price of the phone down to $850, which then, if you divide by 24 monthsI equals $35.41 per month. I explained this was not what Id been told at other Verizon wireless stores. Then, some "manager" guy came out from the back and told me they charge an extra $50 because, if not, they dont "really make any money on the phone" and thats just how it is. How nice? So, the business practice is lie to your customer (because theyre idiots anyway) and bleed an extra $50 from them because they wont know the difference? Im not a knit-picky person. Had they told me the phone is in such high-demand that they add a $50 mark-up to it just because they can, I wouldve thought, "Ok, well, its a bit strange since no other Verizon store I called (and I called more like 15 of them looking for the phone) has mentioned this to me." But to bullshit me and insult my intelligence is piss poor and ethically dubious at best. Its just crap. So, dont go to this place. Bang, done!
SH
Shana Fruman
I went in to get a new phone. They told me it would be ready in an hour. When I returned in an hour, it was not ready. They needed a password to finish. I returned later, and it was not ready still. My paperwork was incomplete, and I had to fight traffic again to pick my son up from school. I said I would come back the next day. The next day, the person who helped said he wanted to give me not 1 but 2 FREE TABLETS. I said I did not need 2 tablets, but he insisted I take both. That was the end of the conversation regarding the FREE tablets. The other day I went to upgrade my data plan only to discover, he had activated the tablets for $30 each a month and signed me up for a 2 year contract. I will have to pay $175 each to cancel. I have not even used the tablets. I have called the store and asked to speak to a district manager. I was told the store manager cannot do anything. I have not heard from the district manager, or anyone. I called Verizon 3 times, and they are unable to cancel the contract. My FREE TABLETS HAVE ALREADY COST ME $120 and it will be another $350 to cancel. I am still waiting for a resolution. I contacted BBB and was told on phone this will be escalated to CEO of Verizon. Lets See. The only reason there is a star is because it forces you to click it!