Spring Street Mac - iPhone & Mac Repair

Reviews 7

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Robert Allen

Save yourself a headache and go to the actual Apple Store. This "business" is just as terrible at customer service as it is with repairing computers. I brought in my MacBook because it was having problems charging and apparently all they did was charge my credit card because absolutely nothing was done with the computer. They couldnt offer a solution to the problem or even ascertain the source of the problem and couldnt comprehend why I was so frustrated with wasting my money on absolutely nothing. When I asked to speak to a manager they responded with an "oh you JUST missed him" excuse. I returned 3 additional times over the course of the next few days and received the same shady excuse from 3 other incompetent cronies. Im completely baffled by how this place is still in business, everything about it seems like a complete SCAM! When I finally did reach the "manager" via email the only thing they could offer me was 20% off the price of a USB-C charger, which seemed like a meager compensation for the huge headache I went through. Plus, a quick Google search revealed that their prices are actually marked up from the Apple Store by 20-25% so its not even a discount in the first place! Ive never written a review about anything but my experience here was so bad I felt compelled to warn the rest of humanity to avoid Spring Street Mac SCAM at all costs. While Im sure theyd do a passable job at replacing your cracked iPhone screen with inferior glass like all those other amateur chop shops out there, you should leave your Mac with the pros at the Apple Store.

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GOLD MONK

FIND ANOTHER REPAIR SHOP. So firstly I brought in my iPhone 5 in for a repair because my glass shattered (thats it) aside from that the phone is in perfect condition I was initially quoted a price but because of poor time management on my behalf I had to reschedule I couldnt leave my phone behind for an hour as its needed for work so I go back in later and not only has the price changed drastically but its also going to take longer he quoted me an hour then later a hour thirty ; No big deal, right? I pick up my phone and the screen they replaced my old screen with was an older model screen (according to the Apple Store I found out later) I asked for my screen to be replace with the proper screen because it had a blue-ish tint and it wasnt as bright as I know retina screens are and my apps looked pixlated. Allegedly they replaced it but I couldnt tell the difference and after expressing that to the manager I was asked in a nonchalant tone "what do you want me to do about?" He goes on to say " we can refund you your money put the broken screen back on and just charge you labor fees." The customer service was lousy, its over priced, and theyre extremely pushy and money hungry. I feel like if business is bad to the point that theyre swindling people for their hard earned money they should do us all a favor and close down!! STAY AWAY AT ALL COST FIGURATIVELY AND LITERALLY

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Nicolas Nelson

They salvaged the hard drive and memory from my tea-soaked MacBook and replanted it in a refurbished like-new MacBook that was actually a year younger & faster than the one I killed, and had me back in business within a couple of hours for just a few hundred dollars. So they know what they are doing, they do it for a great price, and they do it in a timely manner. They are also honest. I brought an armload of old Apple hardware to them for recycling, and they actually paid me for one item, and encouraged me to try selling another one, saying I might get a better price for it elsewhere than they were willing to pay. With a little convenient dishonesty, they could have taken ALL my stuff "to recycle" and I would never have guessed. I had already done a little research and thought it was all junk. (And I do hope they earn something for their recycling efforts!) They do more than repairs, recycling, and accessory sales: they do custom laser-etching on aluminum and other metal surfaces, usually MacBooks and metal iPhones! Im not in the market for a new MacBook yet, but when I am, I will seriously consider having my company logo elegantly & permanently etched into its lid. Infinitely more classy (and secure) than the stickers I use now. This is now my go-to Mac service shop.

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Isaac Saboohi

STAY AWAY AT ALL COSTS Worst service EVER. Was in a bind to pick up a couple of apple routers. Their prices were outrageous, 30 - 40% over retail. When I asked them about it, they said it was a convenience fee! I bought more than $400 with of parts, they said they couldnt accept CC because they needed photo verification. I showed them a picture of my ID, but they still gave me a hard time. I didnt end up using all the parts and called and asked if I could return it a week later. Manager said ok, drove half an hour there and the manager called me As i literally pulled up to the store to tell me that their return policy is 7 days and that they couldnt accept it back. Then their other manager came outside and started yelling at me and telling me that he didnt appreciate the review and that I am a Jerk! Nice job guys, keep up the good work. DO YOURSELF A FAVOR AND STAY AWAY FROM THIS PLACE AT ALL COSTS - They price gouge - poor customer service - They make up policies - Dishonest and a headache to deal with

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Nick Fitzsimmons

EDIT/UPDATED: 04/07/2017 This was originally a negative review about the customer experience I had trying to get my Mac Book Pro repaired. After leaving the store, one of the owners, Mike, found out about my experience and made it his personal mission to turn it around. He, and the entire team at Spring Street Mac made a commitment to doing whatever they could to help...and they did just that. Mike and his staff were proactive and moved mountains to get my MAC repaired, even when Apple tried to make it difficult. I really appreciate the effort and time they took, and my experience went from a series of unfortunate events to extremely positive. Thank you Mike and the entire team for helping me get my MAC repaired.

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Siana Teelucksingh

I bought a MacBook Air Charger from these guys. This was a terrible decision for a couple reasons. 1. It cost more than the Apple Store charges. 2. When I used it on my computer, the battery did not charge at all even though the light on the charger went on 3. After an hour or two, the battery indicated a problem, I saw a Service Battery warning on my macbook. 4. When I checked this out at the Apple Store, I ended up having to change my battery completely for $129. In essence, this poor product being sold by Spring Street Mac cost almost $200 unnecessarily. I do not recommend this store to anyone.

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Colin Everett

I really wanted to like these guys. The service was good and the people were nice. The parts however were not (and thats what counts). I had my iPhone screen replaced and it stopped working 2 weeks outside of their warranty. They would not replace the dud screen without me paying for another one that theyd "give me a good deal on". The original person I dealt with told me to come back if I had any problems with the parts, I didnt realize there was a 30 day limit on that service. Dont go here if you want a screen that will work consistently.

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