The Home Depot

Category:	Home Improvement Store
Address:	5000 Hardwick St, Lakewood, CA 90712, USA
Phone:	+1 562-529-3500
Site:	homedepot.com
Rating:	3.8
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM

Location

Photos 100

Reviews 5

L Guntarstag

Horrible experience today. I entered the construction door, (east entrance) and while I was checking 2 x 4s and employee took off with my cart. Another employee had a cart and was now closer so I took that one and asked him to send someone to the saw. Waited a while for that and finally had to track down someone else who DID put the call out. I checked out at the construction register. I put my military ID on the counter with the small stuff. While in line I heard the clerk say several times that she was off and ready to go. Her accent and command of English made her almost impossible to understand as she scanned my last item, then waved her hand in about a 120 degree arc across most of the store and said, "you have to check out over there." I asked her what she meant and she repeated the same phrase 2 more times. I then asked if she meant I had to have everything scanned again and got another "you have to check out over there." After much confusion she said "I take you" and walked me halfway across the store. To the self-serve. Again I was faced with an employee who appeared to not care about much. I gave him my card and ID. He used his register to do something with my receipt handed it all back to me and said nothing. I asked what to do and he pointed behind me (which was also toward the construction entrance where my card and items were) and said "over there." Me: "what do you mean?" He pointed again and finally grabbed my credit card from my hand and stuck it into the machine at a self-serve. Not a word and walked away. I watched the card reader screen for several minutes while it said "processing, do not remove card." I asked him why it was taking so long and he came to the checkout screen and pushed a button. We had not used that screen at all and he did not tell me that I would need to use it to check "no" for a PO. Had I used the screen to scan my items I would have been watching it. So, I go back to the east entrance, get my cart and went to my truck. I had forgotten to take in a return. So, as I returned my cart to the store, I used the west entrance and was soon to find that the entire store seemed to be staffed with children. I took a return to the CS desk. There were 6 employees behind the counter, only one worked while the others laughed giggled in a circle and ignored customers. Clerk "M" had just finished a return and was putting the items in their proper go-back areas. I put my items on the counter and waited. All of the other employees saw me and made eye contact at some point. After several minutes I used my finger to count how many employees were goofing off. "M" was aware of my presence while she worked and told the other employees that I was waiting. They looked over and went back to socializing and actually screaming like 6th grade girls over a boy. A minute or so later "M" left her work and came over to process my return. It was clear that she was the employee that picked up the slack while the others goofed off. After she was done, I asked her to write down the names of the other employees who had blatantly ignored me. Quickly one of the other girls came over and leaned over her shoulder asking, repeatedly, "whats going on?" She kept leaning closer and got more demanding. I asked her to please step away that this was none of her business. She relied, "Well, this IS... MY register." (The irony was palpable.) Her tone was very nasty . I had stood at HER register for about 7 minutes while she socialized with the other girls and ignored her job , (even though she was asked by "M" to take care of me), and now its HER register? At Lowes ALL registers (even construction) process military discounts. HDs garden department does them. Why are there a bunch of children running this store and why do they have such a RIDICULOUS protocol for military at ONE set of registers? Home Depot Lakewood: BIG FAIL.

A Private User

Best store in the area. Just bough a house in the area and remodeled it, so Ive spent a lot of time in there and have used several of features. I have rented the truck and that was fast and convenient and the costco gas near by is great to refill the truck. I customer ordered a door and the guy that help me order the door was knowledgeable and help me make sure I got all the measurements. I took a tile class at the home depot and that was informative as I did tile my kitchen floor and plan to do a back splash. I bough flowers from there and not knowing anything they helped me buy the appropriate flowers to fill empty areas. The customer support is great if you know who to ask but they will admit to not knowing and will help you get in touch with the appropriate person, My rule of thumb is that I probably know more than the high school workers so I always make sure I ask someone that is permitted to drink.

M Roxas

I was just there around 1130A and while I was shopping the associates were friendly and seemingly ready to help. I declined help because I knew where to go and what I was looking for. I found a large board described on an end cap in lumber. The price tag showed $6.97, I went to checkout with the board and two other items and the board rang up as $13 and change. I asked the cashier if she could hold my other two items while I go back to double check the price and make sure I grabbed the right item. Turns out I grabbed the right product, but I grabbed another one anyways and even match the numbers below the barcode on the with the ones on the price tag. Once I was absolutely sure I grabbed the right product, I went to check out and she was gone and apparently my things were sent back to the shelf. I left the board at the checkstand and left.

Munja Kim

I bought a saw at Cerritos Home Depot, the one on Alondra Blvd. Even though we bought the saw less than 30 days ago, they would not let me return it, saying that we used it more than once. Heres the thing though. The saw has two settings. I used it in non defective setting a couple times. Then I tried to use it in the DEFECTIVE setting, and it almost CHOPPED MY HAND OFF. But the idiot of a manager wouldnt allow us to even exchange (not even a return!) the saw even though the saw was clearly defective. I called the Home Depot customer complain/service and the manager still refused to do anything and remained unreasonable. Carlos at the Lakewood Home Depot offered to exchange the saw even though he had no need to. AWESOME CUSTOMER SERVICE, will always be shopping here.

A Private User

dear HD.... My name is Mary C Meglemre...and less the all-star team (headed by Irene at Lakewod HD)...i was very upset to find out that our air conditioning unit, that i wanted to have installed, was a no show...it seems the contractorer did not want to come to our city of Paramount....the reason givien was that the codes were to tough...if i did not love doing business with the guys at Lakewood HD...i would have cut up my HD credit card...this mess falls in the lap of the contractor....so i give them the Zero Performance...if the home office is lisining...please check out your contractos...and make sure that they will be willing to serve all of the cities....that HD does business in. mary...