The Futon Shop

Category:	Bedroom Furniture Store
Address:	7470 Girard Ave, La Jolla, CA 92037, USA
Phone:	+1 858-729-1892
Site:	thefutonshop.com
Rating:	4.1
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 73

Reviews 13

B Al

I do realize there are glowing reviews of this business (thats why we went there) but our experience couldnt have been worse. We ordered a futon at the store, in less than 5 minutes and paid for it. Were told it would be there within 3-4 days. 10 days later when we didnt receive any calls or our futon, we called Matthew to ask what was going on. He said he only calls when the product arrives. We told him that it was 10 days and he had said 3-4 days and that we should have at least received a call saying there was a delay. He again said it was the POLICY to call when the product arrives no matter how long it takes. We explained to him that it is reasonable to expect a call if the business doesnt deliver when promised to at least call with an update and when it might be ready. He again reiterated it was against their policy!! All we were saying was that he should have at least called to tell us about the delay and the inconvenience. It took 15 minutes for him to agree that a call would have been appropriate (even though it is against their POLICY)!! And of course, still no update on when it would be ready!! I dont know how a business cannot make a phone call to the manufacturer and get an ETA. The following day we got a voicemail saying they didnt make that model anymore!!! So for all I know he never even contacted the manufacturer until we called him, if not they would have told him they werent making that model/color anymore. Very poor customer service. He should get some training on how to interact with customers. Customers who paid and didnt get what they were promised couldnt care less about your asinine POLICY! We did get a prompt refund though.

Mary Kelly

Dont buy from them! The worst. Buy ANYWHERE else - believe me. Salespeople lie, futons received damaged, delivery drivers dont show up when youre told they will be there, & customer service skills are non-existent. Oh sure, they will reply to this social media post claiming they are sorry & want to help. But that is all a P.R. tactic to try & make review readers think the company is earnest & cares. Trust me, they dont. Once you contact them, they block you! I though the problems were only with the La Jolla store, but then I saw bad reviews at other locations, and then had their headquarters block me & not respond to my concerns. So, they stink from the top, down.

J P

Mark provided me with 5 star service, really took care of me, and made sure I was completely happy with my purchases, and my experience with the store. I felt heard, respected, and cared for. Any problems or concerns I had, he listened, addressed them, and made sure everything was taken care of. Mark provided me with the kind of customer service you dont see too often these days, and it is so great to know that there are still businesses that care about their customers as much as they care about making money off of you by selling you stuff.

Joseph Cevolani

Great place to shop. Matthew and Tristan have the best and friendliest customer service attitude I have seen in a long time and was above and beyond my expectations. If your in the market for a modern sofa bed or a futon I highly recommended going there to check them out.

Scott Taylor

Organic beds and Futon Mattress great quality of products .pillows and other items. I was able to buy a solid wood futon frame with no finish and a chemical futon mattress to put on it and a all cotton cover. So happy with my chemical free purchase.

Krista Parisi

The Futon Shop is a quaint and wonderful shop for futons, mattresses and cushions, designs etc. Matthew was extremely helpful and kind! It was a great experience ! Thank you

Nicole Caron

Fantastic service great knowledge of organic materials. Will work with to the ends of the earth to get you a the perfect futon to fit your dreams and desires. Matthew rules.

Blake Fechser

Great products and extremely knowledgeable and helpful staff. Quick turnaround with buying and receiving futon. Thank you!! Would highly recommend!

Dylan Craig

This is where decent craigslist futons are born. These are the only quality futons in San Diego. The mattresses are great. Saving up for a mattress.

DeltaSquad34

Thanks to Matthew our purchase was quick and easy. The Futon Shop is a friendly place with helpful employees. Thank you Futon Shop.

william chipps-dohrer

Good quality merchandise and amazingly friendly help. I had a simple basic positive experience. The sale deals are off da chain

Zarek Pilakowski

Good selection, very helpful staff and quick delivery. Futon is excellent and arrived as expected/described.

M D

Great quality products and very helpful employees