Ashley HomeStore

Reviews 3

JA

Janelle Rodriguez

Copying my review from Yelp. Avoid this place like the plague!! We purchased our living room and master bedroom sets a year ago. My recollection of everything may be a bit hazy, but Ill try my best. When we ordered our living room set we were told the couch was back ordered by approx 6 weeks (p.s. I love how she told us this after wed been there close to 3 hours and had pretty much signed everything and were ready to go). Wed get the love seat and rug, along with the tables and decorative accents. I was not happy (we have a big family, what was a love seat going to do for us?!), but my husband was okay with it so I went along with it. We were given a delivery date. Said date rolls around, we did NOT receive a call the day before informing us of the delivery time window; I did not call because wed been told prior that they can call as late as 7pm. I ended up calling them the morning of delivery and was told it was a morning drop off. I explained that wouldnt work as neither of us were home and we had no one to accept the couch (couldve worked something out, had we known). I was told theyd keep it on the truck, and when it returned to the warehouse Id get a call giving me another delivery date and time. 2 days goes by, no call. I call back and was told the couch was backordered and itd be another 3 weeks!!! I completely lost it and after speaking to a manager and going off, somehow our couch was miraculously available and would be delivered the next day. Fine. We were happy with the purchase for about 4 months. By that time it had already started to sag, the couch cushions were going flat, etc. Fast forward to now, to put it plainly, I HATE these couches. The middle is completely broken and it dips. God forbid you sit in the middle, you need a lift just to get up. We do not allow our children to jump on the furniture, we do not do anything other than sit on the couches. There is no reason as to why they should not be holding up. The cushions are flat, the pillows are flat, the material on the back of the couch is sagging and looks weird. Part of the reason we picked this certain set was the color. Its a dark blue gray and we thought, with 4 small kids, it would hide spills or dirt well. Nope! Although we clean it, you can still see every little stain. Our bedroom furniture has held up okay. I love our dresser, and am in love with the design of the bed frame. Still, that is not enough for me to ever step foot in this store again. Theyve recently laid off hundreds upon hundreds of their workers. I wonder if it was due to declining sales. Maybe if they put time and effort into their product, theyd get business. Please please please look elsewhere. If you cant find anything, save your money!! Save yourself the headache of dealing with Ashleys and their worthless product.

TA

Tand Jc

BEWARE of GIFT CARDS - On August 2013 we made a purchase at Ashley Furniture. The sales person and manager both advertised us a savings for furnitures we purchasd by giving us a "$50 Gift Card" for each furniture sets purchased. We ended up purchasing 2 furniture sets for $2,700, and after we had signed and completed the transaction, we were then given 2 $50 Gift Cards for $100 total. Fast forward this month, December 2013. We went to make another purchase at Ashley Furniture hoping to use our 2 $50 Gift Cards. We were then told by another sales person (Bob) and his manager that they couldnt honor both Gift Cards on a $400 piece of furniture we wanted because the furniture was already discounted from its MSRP price of $800. The manager then proceeded to show us a small print on the back of the $50 Gift Card that says not valid on promotions, and he proceeded to tell me because everything in Ashley Furniture is priced below their MSRP he considers that as a promotion and will only honor our Gift Cards if we pay the steeper MSRP price which is over a 100% markup of their current sales price. In other words, Ashley Furniture will have to charge up the price of that piece of furniture to its MSRP of $800 for us to even use our $100 total Gift Cards. We couldnt even purchase a $200 carpet rug because their MSRP markup was supposedly $300! Why bother using a $100 in total Gift Cards when we would have to pay the MSRP of $300 for the exact same carpet any outside person can just walk in and purchase it on the stores $200 current price? What kind of Gift Cards are these? The manager even had the nerve to tell me these are not really Gift Cards like the ones you get from other retailers, and pulled out about 6-7 of the same $50 Gift Cards from his shirt pocket to show us he could just hand them out freely to complete any sale. So if theyre not really Gift Cards, then why does the card themselves say "Gift Cards" on them? The salesperson also had the nerve to ask us if its okay that he rings up the $400 bedroom chest we wanted as $800 MSRP instead, so we could then use our $100 total Gift Cards. Insulting! If we had known about this, we wouldnt have made the original furniture purchase in the first place at Ashley Furniture. But we didnt know this because, the salesperson and manager both were selling this to us as saving $100 on a Gift Card, and we didnt receive this Gift Card until AFTER the transaction was completed, signed, and scheduled for delivery to even check it out. This is a complete false advertising on a product. We have filed a complaint with the BBB regarding Ashley Furnitures business sales practices.

FA

Fab Garcia

Visited the store on 3/26 and I totally went in to look for a new living room sofa and dining table. They were having a sale with 33% off all furniture which I thought was a pretty good deal. We were greeted by a sales rep named Brian Glass. Very nice guy and very knowledgeable. We found exactly what we were looking for as it fit our style perfectly. As we were walking through the show room, this bed frame caught our eye. Brian told us that if we were in the market to buy a mattress, we may be able to get enough store credit back which would wash out the price of the bed frame. The bed frame itself was over $1300 dollars. We checked our some bed, first one we were lead to was a Tempurpedic mattress on an adjustable frame. We loved the idea of having an adjustable bed but the mattress was over budget. Next next thing he showed us was a Stearns and Forster mattress which felt great. It was half the price of the other mattress so that was a plus. I asked Brian to run both numbers so I can see the price difference. Because we bought more than one item, the manager discounted the furniture (except the mattress and adjustable stand) even more to nearly half off! We ended up going with the Stearns mattress. Brian said a few items were backordered but could have most of our furniture delivered the following weekend. He gave me his number in case there were any issues so we can contact him directly. Following weekend came and no delivery. I called the warehouse and they said they had us scheduled to deliver on 4/15. I called Brian to see what happened and told me he would see what was going on. He called me back saying someone made an error and gave away an item which then became backordered which is why our date was changed. He said he was able to reach them and have them deliver our bed later that day along with the adjustable frame and that hey would have the dining table and most of the couch delivered the next day. Because of the error, he gave us $200 in store credit which was a nice gesture for going above and beyond. Most sales reps wouldnt go this extent to maintain customer satisfaction be Brian Glass exceeded my expectations. We got all our furniture except for one piece of the couch and the head/foot board which we were aware of. Very pleased with the overall experience and the delivery team. They called and gave me a window time both deliveries and showed up on time. There are a lot of mixed reviews about the company but I think they have turned the ship around. Theyve earned my future business. Go see Brian Glass if you want the same experience as I did.