Bassett Home Furnishings

Category:	Furniture Store
Address:	77 Technology Dr W, Irvine, CA 92618, USA
Phone:	+1 949-266-5000
Site:	irvine.bassettfurniture.com
Rating:	4.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–6PM

Location

Photos 13

Reviews 15

A Private User

I dont know where to start..Big money for pooooor quality to start. It took 6-8 weeks to deliver, then, it was the wrong night stand AND the dresser had marks all over it..They offered to service my BRAND new exspensive furniture and not replace! In the end, they replaced it and you guessed it..6-8 more weeks! You cant return anything which we were not told when we purchased, so make sure you ask questions and know you need to love and make sure what you buy is what you want..No returns. To top it off, my dresser was broken in 6 motnhs and the again in 13..which the warranty was up after 12..so they would not help me out. I was told no one else has ever had a problem with their furniture..then I got online and start reading reviews to validate my complaint was NOT just a freak episode. I just sold my ten year old "made in Italy" furniture and dint even want to! I never had a single problem with it and it wasnt even that exspensive! It was a timeless tuscan style so that wasnt the case..When we moved into our new home, it didnt go with the Pottery Barn and Crate and Barrel decor and furniture included with the purchase of out home. We thought Bassett was good quallity..Made In China btw...The lady on the phone from Basset after hearing my story also told me that all fine furniture is made in China now...Well, then it isnt "fine"!!!!! You can sepnd alot less money for this quality and get much quicker shipping and probably better customer service elsewhere...

Jerome Burg

From the moment we walked in the door we were treated absolutely wonderfully. And, it just got better and better as we proceeded through the selection, purchase and delivery process. Though we had some basic ideas of what we were looking for, our sales associate, Lees expertise made the process a true pleasure. She even came to our home on her day off to make certain that our tentative selections would fit in our unusually shaped spaces. She also offered several design suggestions when seeing the overall style of our home. Since our purchase involved a family room, living room, a dining area and a den, she went out of her way to find the best available discounts and payment plans, saving us many hundreds of dollars. By the way, this was not our first experience with shopping at this Bassett store. The reason we went to Bassett this time was because we have repeatedly had excellent experiences in the past. There is no doubt we will continue think of Bassett as our "go to" furniture store and recommend Lee and Bassett enthusiastically to our friends.

Ian Karlin

We visited about 15 furniture stores looking for a goldilocks couch for my wife and I. It turns out we have a very small range that we both like. After deciding that 2 of 3 that we liked were at Bassett we decided to go back. Making the decision easier was the fact that 1 of the 3 salespeople that we liked in all these stores, Nancy Johnson, was at Bassett. She did not pressure us and gave us our space as we looked through the store. In addition, she was able to provide us with quotes for the two couches we were interested in, and the possible configurations we were looking at in a timely manner over e-mail before we came back in. Overall, this was a very pleasant experience once we decided what couch was for us.

A Private User

Please take your patience with you if you shop at this Dublin Bassett Furniture. Inexperienced salesperson mistakenly told us that the furniture would deliver in 2 weeks, it took 8 weeks. After furniture was delivered, it was not the same quality as the one we selected in the store. Store referred us to customer service, which took a week to send someone out to review our claim. Then another 10 days for customer service to get back to us. All of this for the final result to be, "you can keep the one you have or take the floor model" Yeah right, who wants the floor model of anything. IT WOULD BE TOO MUCH OF A HASSLE TO SHOP HERE AGAIN.

Chris Bailey

DO NOT BUY ANYTHING FROM BASSETT FURNITURE. Heres why: I purchased a coffee table, end table and sofa from Bassett. The tables were delivered to me 4 times, each time the tables were defective. I paid a lot of money for these tables and the company could not produce a table without severe damage. The manager of the Dublin store was more concerned with telling me stories of other customers that received damaged furniture than actually satifying a customer, me. Bassetts slogan is "Quality Without Compromise"... dont believe it. Their furniture is very poor quality, the prices are too high and their customer service is not existant.

Josh Sherman

The products available met our standards and Nancy Johnson was there at every step to offer professional advice and ensure a smooth process. Our table arrived with a few imperfections due to delivery, but we are working with Bassett to correct those in the coming weeks. Overall we are extremely pleased with our purchase decision and customer service we received at the Dublin, CA location. Go Bassett!

Maryann Blanchietti

Your review has been copied to your clipboard. Take the next step and select a site and paste your review. We have purchased many pieces at your store. Our experiences are always 5 STAR! A personal THANK YOU to Terri Pribela! We really appreciate your expert design knowledge & helping us make our purchase decisions for our new lake house! #HappyBassettCustomers*****

Yuri Da Silva

Service was good, but the store policy of no exchange and no refund is just unacaptable, after a purchase, the following day my wife wanted to change the color of a rug, and was not possible, this is a very strange for a furniture store. In short i wouldnt recommend buying here unless you are confortable with the policy and better not change your mind.

MaryAnn Nygren

It was a pleasure from start to finish. We met Paula Ebert on our first visit and she was awesome. She responded to emails quickly and she was flexible with our schedule. She knew her stuff and thoroughly explained everything. We will definitely be back to work with her in the future.

Laura Maioriello

I have bought several pieces from Bassett and couldnt be more pleased. Terri P. has been so helpful in picking out the right size and fabrics for my furniture. Bassett is always my first stop whem I am looking for a new piece. I would recommend Terri and Bassett to all my friends.

Raquel Erroll

Our sales and design consultant, Kyung Chung is the BEST! She has been so very helpful and we do not feel pressured during any transaction. We have confidence in her - and by extension, with Bassett.

Jill Ruth

Brian at the Dublin store is the best! He designed a great room for us and helped us choose pieces to make it work. We are very pleased with our furniture and have already been back to buy more.

Angel Tunstall

A very nice experience. Your sales representatives were professional and knowledgeable. There wasnt a question that they couldnt answer. I will do business with Bassett again. A beautiful store.

William McVay

I was very happy with the service I received at Bassett Dublin. The collection was excellent and the staff was kind and patient to sit down with my family and help us make the right choice.

Tori Smith

We LOVE our new sectional sofa and bed frame! A huge thanks to sales rep Lee Hambelton for being honest, helpful, and extremely patient. Our favorite furniture is our Bassett furniture.