LensCrafters

Category:	Eye Care Center
Address:	500 Southland Mall, Hayward, CA 94545, USA
Phone:	+1 510-887-2800
Site:	local.lenscrafters.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 10

Reviews 7

Megan Johansen

It has literally been years since Ive had an eye exam, so needless to say I was a little nervous making an appointment. I was able to get an appointment within 5 days of scheduling! This was my first time going to the Lenscrafters at the Southland Mall. The staff at the desk were friendly and welcoming. They were very thorough with their paperwork and got me in to do my exam withing a few minutes. I felt very comfortable with the woman that did my exam. After a few test and notes I was walked to a room to wait for Dr. Monica Liou. Right away I could tell that she was very passionate about her work and took time explaining to me how my insurance benefits worked. After a few minutes talking with her she let me know that I still had very strong vision and wouldnt need glasses. She informed me how often I should return for my next exam. Dr. Monica Liou was very kind and took the time to ask me if I had any other questions. This establishment is top notch and I am definitely returning and referring!

Caden Cardarelle

Horrible customer service in the eye exam department. Scheduled an eye exam online and confirmed it and when I showed up they did not have it scheduled. We waited for an hour to get in. I called to order contacts and now they dont do orders over the phone. Totally inconvenient! I spend a lot of money there every year, you would think they would appreciate the business!

Robert Sternin-Moser

Messed up on my left contact lense, incredibly blurry. The Doc would not book me in the next day because "thats not what they do, only exams that day". Got an app at other lenscrafters who was flexible and not being ridiculous. #boybye

Mark C

They over charge everything, I was able to buy cash online, somewhere else and save 140$ W/O insurance. They bump up the price to take all your insurance allowance and still charge you more. Go for the exam, buy somewhere else!

cakernag

Arrived two minutes late for an appointment due to traffic and was turned away and asked to reschedule - horrible customer service with an older person who was cool with misgendering customers - will never come here again!

Aaron Turner

So far so good. Ive been in for an exam and prescriptions. I purchased Ray-Ban glasses and the frames I purchased are pretty sleek and smooth-looking.

Dennis Johnson Jr

Garbage. Made us wait two hours even when we had an appointment. Dont go here. Especially if you are in a hurry.