ClickAway Hayward - Verizon Store + Phone Repair + Computer Repair

Category:	Cell Phone Store
Address:	1097 B St, Hayward, CA 94541, USA
Phone:	+1 510-731-5521
Site:	clickaway.com
Rating:	3.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–6PM

Location

Photos 6

Reviews 16

L.M. Land

I have never had such a great customer service experience at a Verizon store (or any store, for that matter) than I had yesterday. Giovani went above and beyond what most customer service reps would do.   Ive had some phone trouble lately - when it rains it pours- and I had resigned myself to just suck it up and pay full price for a new phone. When I explained my situation to Giovani, he actually used some critical thinking and figured out a way to get me a new phone for less AND reduce the cost of my plan. Nobody has ever done that before! He also spent so much time restoring my old data, which Ive been told in the past was impossible. Hes got the tech side and customer service side covered.   While I was there, he was able to gracefully multitask and help other customers. He never missed a beat and tried to get everyone the same kind of deal he got me. He really cares about people and its obvious. Thanks again, Giovani!

Alex Reinwald

Extremely rude and had extremely vulgar music playing. A clerk I dealt with was extremely rude and nasty towards me music in the background had extreme vulgarity in it including cursing and blatant innuendos I was appalled and left immediately after this will never go back there

Saad Hassan

Initially had a miscommunication about my device, but they solved it quickly and were prompt about repairing my iPhone and honored the AppleCare+ Pricing, threw in some extras for the trouble at no charge! They put customer happiness as a priority from my experience!

Tash Hepting

Used the "email me a quote" form on the website. The response I received made it painfully clear that they hadnt even bothered to read the email before telling me to call. Dont give me the option for email contact if you dont want to actually do it.

Myrna Miramontes

This is the second time I have been here to fix my MacBook, always fast and great customer service. They updated my MacBook to a SDD and is running a lot faster, thanks Eduardo for your recommendation and excellent job.

Erick Brick

I came in to repair my iPhone and I ended buying a new one for less than I expected. The staff there is amazing they take the time to analyze your account and find out where can you save money!

Aaron Williams

The staff at this location seem to be very knowledgeable. The store itself is very clean and has a good selection of products.

Yayo GTE

They are Apple authorized service providers, very convenient place, you dont have to wait hours like in the Apple Store.

Paul Landeros

This is the best place for your repair needs, all from cellphones, tablets to computers and networking.

rajeev kumar

They dont have knowledge to repair the phone. They just replace the part which cost a lot.

Al Poon

Expedient repair of S4, quality service, no B.S. unlike a home product store.

Donovan Greenough

Very helpful people there. They solve my phone problems in a few minutes.