Category: | Pet Supply Store |
Address: | 672 Freeman Ln, Grass Valley, CA 95945, USA |
Phone: | +1 530-274-7547 |
Site: | stores.petco.com |
Rating: | 4.3 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM |
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Wolf Force
Very friendly staff; theyre what keep me coming back (genuinely helpful, kind, attentive but not pushy, and theyre always nice to my pets even when theyre not on their best behavior or completely dirty). The grooming service has never let me down and is worth the price for my long haired and thick coated golden retriever/German shepherd mix (they actually helped him get over some of his bathing fears! I dont know what they do, but hes always happy to go there). The dog training class was pretty good, though I didnt care for the trainers aversion to using treats. Still a great basic course for any dog of any level though with a competent and experienced dog trainer. The store has a good variety of products and theres only been one occasion where they didnt have what I was looking for (over the counter medicine for car sickness in dogs), with the exception of times they were out of stock of items I needed. I dont really like supporting big named stores if I can go somewhere local instead, but I love this Petco. Plus they host adopt-a-thon events for local rescues every Saturday of the month, and Ive seen them have animals such as hamsters up for adoption rather than never owned pets to buy, so those are big pluses in my book.
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A Private User
If your company has a policy that would deny your animal services than please do customers a favor and mention that over the phone before they drive all the way there with their dog and one and a half yr old. The WORST customer service I have seen in Nevada County to date. There is never enough employees working the floor and you always have to wait too long to get any assistance. I will never be going back there. I would rather support local business and bathe my dog myself than waste my time on a cheap and poorly executed service.
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A Private User
The grooming service here is wonderful! Lisa always rakes fantastic care of my dog. Willow was a little nervous the first time but now she loves going. Shell hang out by the front door if we have to wait a few minutes and greet everyone coming in. The store is large with a good selection. Its occasionally takes a few minutes to find an employee because of the size of the store but they are always friendly and ready to help.
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Anja Frydendal
Open later than most places in Grass Valley so I was able to head over after work. The exercise pen I bought was more expensive than I was hoping, but they do have a 60-day refund policy if it doesnt work out. However, the pen has been so helpful on our trip that weve decided it is worth the price. So glad they were open, they saved our trip with our bunny and also allowed foe her to be outside!
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Heather Jeffery
The staff is extremely knowledgeable especially the manager Chris! I just rescued some baby mice after a weed wacker encounter and he was super knowledgeable on how I can treat the wounds, what I should do for bedding for them, and what I should feed them! Super super super awesome experience!
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Laurie S
Friendly helpful staff. Unfortunately someone from Petco mgmt thought it was a good idea to hold dog training classes in the aisles of the store ??!! NOT! What are they thinking? What about people shopping with their dogs? Not very productive or intelligent. Are you listening Petco?
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Ryan Speas
This Petco is awesome. The staff is always knowledgeable, friendly, and more than willing to help. Their customer service and positive attitudes put the other pet shop in town to absolute shame. Thank you to the local Petco team for all you do!
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S White
A great selection of items for pets although the prices are higher than youd find online, the store is conveniently located and has some great sales. I particularly like their $1 per gallon aquarium sales.
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Katy Kneier
Mariah the groomer has nailed it! She grooms our little Cooper perfectly! Thank you for listening and for being a highly skilled professional!!
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taiairam
This is a great Petco. Very clean, well-stocked and always enough employees around to help you find whatever it is I am looking for.
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mary jo nightingale
The girl manager, and the extensive selection of products. I also love the chewie bar and treats bar for my dogs...they love it too!
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Eric Q
Love petco.......Moran..In pet grooming SHES BEST......and my 4 legged friend LOVE HER...thanks again Moran:)
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Bob Thomas
Very helpful, friendly staff. Thank you, Petco People!! A great place to shop for your companion animals!
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Melissa Wilson
Morgan was amazing with dogs and they both seemed happy with their experience... definitely coming back
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Pam Marshall
Great store. A++ groomers. A repeat customer
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M Henderson
Our dog was happy with the Petco groomer.
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Kathy friedlander-jepsen
My dogs favorite place always fantastic
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Joel B
Good selection and services
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Tracy Ellis
Awesome customer service
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Dustan Morgan
Nice fish on Thursday
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Treena RP
Great staff