Sprint Store
| Category: | Cell Phone Store |
| Address: | 8909 Madison Ave #404, Fair Oaks, CA 95628, USA |
| Phone: | +1 916-459-2349 |
| Site: | storelocator.sprint.com |
| Rating: | 4.4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 17
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Mark Kutch
After downloading Samsung software update to my galaxy S4, desktop functionality took a hit and no longer functioned normally. Brought my phone to these guys, demonstrated the problem and showed them the resultant error message. Rather than solve the problem or even search (sprints technical database or online) for a known solution as I recommended, tech instead explained that the problem was my "older" phone- its software was simply not capable of running the latest firmware updates from Samsung, which are meant for the more powerful, latest generation phones. Really?? A company as big as Samsung would knowingly send a flawed system update to millions of customers and intentionally render their phones obsolete? Thats Samsungs business model? "Sucks to be you, but looks like you need a new phone! Yep, we realize Samsungs update is what caused the problem, but theres really nothing we can do." Really?? Just doesnt seem right somehow- know what I mean? Despite my repeated protests and obvious concerns, tech jonathon instead offered to "help" me finance a new $780 phone. Wow, thats what I call customer SERVICE! Thanks but NO thanks guys. Dont need the financing. Certainly DONT need a new phone. Went online, did a quick search, found multiple solutions, had the problem solved in ten minutes... Thought the technicians at Sprint were there to help. Instead, they take advantage of the technically complex nature of modern phones and attempt scam customers into making purchases they dont need. Thats my take, anyway. One mans opinion, mileage may vary.
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Austin McDermot
Went in to order a new phone because my phone had broken. First off it was very busy; but I work in sales so I know how business it is around the holidays. After about a 20 minutes wait I greeted by the store manager Jeremy. He told how the insurance you must wait for your phone. Not sure why when theyll receive the new phone and have lots in the store. I understand its a policy just a terrible one. Now these were just some problems experienced; but what really got me writing this was the store manager. As a manager you should have no to little complaints. The manager after talking with him so a while he came off very rude and disrespectful. The manager acted as if he knew everything and every time I said something wrong about Sprints policy he would make a smart ass joke. Just because I dont work at Sprint doesnt mean that you can make smart ass jokes about your customers to them. I saw this happen to almost every customer and found it to be a very unprofessional place as he even joked about his co-workers. I hope this Sprint makes big changes soon for now Ill head to the store off East Bidwell.
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Alysia Casas
I first came to this location while David and Tyler Perry worked here and they treated me so great i will only ever visit this location! That being said, tonights adventure of trying to get a new phone was no different. There was a new girl, i didnt catch her name but she was a sweetheart. Jeremy was crazy helpful, knowledgeable, and provided excellent customer service. Jonothan (who was handling my transaction) was so unbelievably awesome! He made this nightmare of a day so much easier. Had me laughing and made this trip so easy and personable. I could go on and on about how much i appreciated his help and attitude, but i will save myself from arthritis from all the typing. I cannot say enough great things about him, but lets just put it this way, if he transferred out of this location and i knew where to, i would drive pretty damn far out of my way to go to his store.
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Brandy Hilbert
My husband and I recently made the switch from Verizon to Sprint. Initially we just went in to ask a couple of questions about Sprints iPhone leasing program and upgrade allowances. After about a gazillion questions, we decided to make the switch from Verizon to Sprint resulting in about a $60 a month savings. We could not be happier with the call coverage and personal service we received. The staff at this location, specifically Jonny, was incredibly knowledgeable and patient as he sat on the phone for over 30 minutes with Verizon to verify my account change (I apparently forgot my password) so that I could keep my number. Thanks again Jonny!
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Joe Wall
Very friendly and helpful. They actually take their time to greet customers, give info about products and give you the best deal they can. The manager there keith is always helpful and every time ive went in hes always given me good product information and good deals.
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Farzaneh Heydaragha
This was my first time going to Sprint wireless store. I was very happy with their customer service. Very friendly and helpful. They went beyond and above my needs which was very admirable for me. Now days we dont find services like that. They were awesome.
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Travis and Kristina Rhodes
I have been to this Sprint store several times over the last couple years and it has changed staff a lot, which isnt a big deal. They have always been friendly and helpful. I wouldnt say their prices are the cheapest, I have had better luck on amazon.
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Rebbecca Morris
I have had a few issues with my phone and every time I come into this store the reps have always been helpful and informative. By far best location I have been to. Excellent customer service and the problem always gets solved.
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Ian Cook
Stopped by this SPRINT store on the spur of the moment after cancelling my ATT service next door (whose service SUCKED). Talked to Nick. Liked what he said! Taking my girlfriend back there after work to get hooked up.
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Ben Cabrera
I had a great experience there. The employees were very helpfull. There was no push on upselling like other stores. Was very pleased.
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Jaedyn Vilari
Andrea is the best. Super friendly and personable. She really went out of her way to offer advice and help us any way she could.
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Heather Campbell
Awesome experience every time Ive been in here! Justin and Jeremy are both excellent with customer service.
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Steve Huot
They are great. Went out of their way to diagnose my problems and Im waiting for my replacement phone now
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Jeanmarie Willbee
Justin Watts fixed my cell phone of all performance and functionality issues and concerns.
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Noella Frenchy
Very helpful folks and a clean and cool store. The location is perfect as well.
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patty Shillito
Excellent Service Friendly Staff. Jason Solved The Problem. Thanks
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Brian T Hoard dr
Best experience ever!