AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	3543 Broadway St, Eureka, CA 95503, USA
Phone:	+1 707-476-0600
Site:	att.com
Rating:	2.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 1

Reviews 13

A Private User

Absolutely the worst customer service i have ever received from any store. The first time i went in i was trying to add a line and ALL i was told was that i had to be an authorized user on the account. So, i left and had the account holder add me as an authorized user. The second time i came back, i was informed that only the account holder could add the line, which they failed to communicate with me the first time, so again i left unsatisfied that i still could not add the line. So for the third time i came into the store (after the account holder had went into an att store and talked to the manager there and left a note giving authorization for me to add the account) i was informed that i STILL could not add the account, even though there was a special note and i was an authorized user. This was frustrating, however it is not completely the reason why i am so unsatisfied with the store. Justin Love, the employee helping me, as well as the female instore manager, failed to offer any form of good customer service trying to fix the problem. And if it wasnt for Justins horrible lack of communication, it could have saved me three trips back there to deal with the problem. Because of this, i wil NEVER return to this att store again. (after calling a different att store from another location, all my questions were answered in less than 3 minutes). Some advice for the store, hire people who have a large enough brain to effectively communicate rather than dumbasses who waste my time..good luck

David Good

Pretty much the only game in town if you want AT&T items. They dont have a lot of people on hand to help, so if more than two customers are in the store the wait can be pretty long. On the plus side, they spend all the time you need to answer questions and resolve issues (thats one of the reasons it takes a long time). Not always the most knowledgeable about everything (the guy I worked with didnt know how to open the packaging for an item I purchased), and Im not too crazy about some of their "fees" -- this is an "authorized" store, meaning its not directly owned by AT&T, so I suspect there are some up-charges here and there to help pad their profits. Im not going to gripe a whole lot about the extra charges, as Im happy I was able to get a replacement item right then and there, but that doesnt mean Im a fan of the extras they charge, or that they try to push people into purchasing warranties and protection programs that really arent any good at all (and I overheard one of them telling a guy that he had to make a decision on the protection plan right then and there, because he couldnt add it after the purchase, which is not true at all).

Kate Riden

If you can avoid it, call the 1-800 number, do NOT take your problems to this store, the employees are completely incompetent and cost me $600. They assured me my phone that had stopped charging (and that was cracked on the back) was covered under their warranty and- Surprise!- it 100% is not so imagine my surprise when I had a new phone, then got my old phone sent back to me telling me I now owned 2, $600 phones. The 1-800 number was baffled how the employees- THREE OF THEM, one of whom was a manger, could have possible allowed this to happen. They failed to complete any of the "check phone" section and seemed to be absolutely clueless when I was in the store. Took me over an hour on the phone. I now own 2 phones and will be cancelling my service with At&T. Bravo for your inept "customer service."

Michelle Burdock

Great Service AT& T thanks so much. Been with them for way over 30+ years and Ive tried many other services before cell phones and after all the new tech stuff thats out there. Of course at times networks crash and power outage... Geez folks life has its ups and downs too. For the guys that hasnt gotten his "landline " service... Well plug in the phone jack and if it doesnt work you ask landlord to help fix the phone line. IF its not apt/landlord problem then pay the fee and hook up the phone. Like I said people are human.... Patience is your best weapon along with respect to others. A smile helps too. Thanks AT& T you guys rock my family plan :)

Sifat Chowdhury

I just called this branch and honestly I almost didnt because of the other reviews, but the call went just fine. They answered all my questions in a professional and informed manner. Also, my family has used AT&T for 20 years and although there were some issues with billing once in a while, its a solid service with a good network. This deserves 4 stars at least when not throwing a tantrum like the other reviewers.

Cal and Daniel

Wow!! you guys have great communication skills!!!!! Just off the phone with one of the worst relations manager I have ever talked with!!! Never have your bills been mailed to me on time so I always have to talk to customer service or just pay late fee!! I give up with you AT&T, another one down and off to other internet provider. Beware people.....Headaches and hardship with this company...........

A Private User

ATT internet is by far the worst internet I have ever had. It caused so many headaches, doesnt work 90% of the time, I have to wait for hours to talk to customer service who never resolve the problem...bottom line DONT DO IT! I dont know if the actual sales associates here are nice or not, but basically the product is not worth it.

Coy Phelps

Ordered basic land line corded phone last week in May and paid deposit, activation fee, and other cost. Still waiting for connection/service as of July 1. Contacted them three times and all i received were empty promises. No shows on promised dates. No refund either.

Kayla Martin

The worst place ever!! Extremely poor service! More like no customer service at all!!! Hate the people who work there. They will ignore you as best as they can. Never again will I go in there!

Gabe Stem

the service is eh, and they tend to try and overcharge you when they can.

Christian Schade

Best AT&T store so far, quick service!

Bayley Hager

The workers help you out a lot

Alex Luna

Good customer service