PAX PHARMACY

Reviews 5

KE

Kelly Reins

If I could give this family business more stars I would! I spent a week at COH a few weeks ago and my parents were there during all my allowable visiting hours. They were so exhausted and running on fumes by the day of my discharge. I was concerned about them trying to locate my local pharmacy to have my prescriptions filled. After all they are from out of town and between unfamiliar territory and complete exhaustion every little task was extra challenging. Our case worker offered delivery by a local pharmacy so I would not be without my pain medications. I thought this was a great idea. It didn’t take much time and Eddie at Pax came to the rescue. He promptly showed up in my hospital room with my bag of medications and a big smile. He took the time to go through the prescriptions and we were able to handle the copays bedside. Eddie was a complete professional and seemed to genuinely want to help us minimize our tasks. I never knew a service like this existed. It saved so much time and headache for all of us. Eddie told me there is a lot going on so if I forget the details of my medication I could just call for another explanation. Eddie also mentioned that when I need a refill to give them a call and they would deliver to my home. I explained I am 40 miles south and my insurance probably would not cover home delivery. Eddie told me that Pax wants to help make life easier for patients going through difficult times so delivery would be free of charge. So here comes the end of my first week and I am low of multiple meds. I called Pax back for refills. It turns out most of my refills were over the counter and not covered by insurance. I offered to get them local to save them a 40-mile one-way drive. Mike said it was not a problem and not about making money from my insurance; and that he would be happy to deliver whatever I needed at no charge for the delivery. He also told me he would be happy to support delivery for as long as I needed. On Saturday, his sister and father ended up coming to my home to bring my medications. Isabella gave the medications to my family and was a very pleasant lady. My experience with Pax has been wonderful. They have a family feel and treat me like family. That’s very rare these days. I hope other people will support this small family business. They have a heart of gold and make you feel special. I went back to COH this week and my nurse commented that she was in awe and shock of my pharmacy. Apparently, one of my refills was a controlled substance and required an in-person pick up of the prescription. Mike, the owner of Pax didn’t want us to have any delays so my nurse said he sent a courier to pick up the prescription. I would not have known they went the extra mile if my nurse didn’t mention it. Pax is clearly in this not in it for praise but they clearly do care about patient/customer service and satisfaction. I wanted to take the time to review this business because all too often we overlook the positive experiences we have and only take the time to write about the ones that upset us. Thank you to the entire team at Pax. Your professionalism, care, and superior service are very much appreciated.

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John V

Never go here or buy rx at this pharmacy. Please educate your delivery person (Ed) to have a better attiitude when delivering rxs to City of Hope patients. He can be heard complaining by the patients on the way out. He was irritated in delivering rxs. If hes not happy with his job and being in contact with patients he should find another job. 5/13/16 Follow up call from the Mike (owner): Thank you for getting a hold of me regarding the situation. My attempt was not as you mentioned to tarnish the family business, for all i know you provide great customer service to other patients, but unfortunately your business customer service was tarnished by your employee (Ed). Irregardless if hes having a bad day and had to deliver rxs to far areas, each encounter with patients reflects your business. You should never bring frustrations from previous patients to another patient its not professional, especially dealing with the elderly and cancer patients. It was unfortunate and its sad that you have someone like him working for your family business, and actually he is the one to blame for tarnishing your family business, not me. And plus, it is not my obligation to call the owner of the business to complain about the service we received, thats what YELP is for.....right? Its the consumers reviews on the business and what customer service they received. Thank you and God Bless

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Marlene Solomon

I have used this pharmacy for over a year now. When I was released from City of Hope they delivered my prescriptions to me. I had to stay in Anaheim while recooperating and transferred my prescriptions to another pharmacy closer. While still having to get meds at Pax I found them very easy to work with and finally transferred all prescriptions back to Pax. Once I was able to return home, on Catalina Island, Pax offered to mail or UPS the meds to me. Ive found their prices to be very reasonable and wouldnt mind paying a little extra, if I had to, because they are so nice. Pax is my pharmacy!

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Cynthia Panameno

Cant say enough about how much I absolutely love this pharmacy. Had a C-section, got discharged late from my hospital and no other pharmacy was willing to assist. He came on his free time, after hours and assisted me. My grandmother, friends and family all have become pax clients now. They are unique because you know they genuinely care about thier patients.

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ED

Edwin McAvoy

This pharmacy is different! I greatly appreciate their willingness to deliver, the positive attitude and ease of communication. Service is excellent.

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