Shane Co.

Category:	Jeweler
Address:	21255 Stevens Creek Blvd, Cupertino, CA 95014, USA
Phone:	+1 408-446-3300
Site:	shaneco.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM 12–5PM

Location

Photos 100

Reviews 31

Susan Filice

Nice selection. Service can be slow Bought a ring for daughters graduation. Kind of felt they didnt want to help so much because of the $400 price budget. Did get a nice ring though. Bought a diamond there too, happy with the quality of that. Took another ring in that lost a stone to have stone put back in Wouldnt help me since it didnt come from them. Reluctantly told me it would be $800 to put the stone back in the setting...WOW that wasnt going to happen. Was hoping they would be my jeweler since I moved to the area, but I dont think it will be.

Xiaoxi Luo

I would highly recommend this store for anyone who is shopping for a wedding ring. We went there for a ring and band for our 10th anniversary. Gloria helped us out from choosing the right setting to the perfect stone. She was so personal and knowledgable, and understood my need very well. She made this a wonderful shopping experience. I honestly had thought shopping for a diamond ring would be much more stressful. I am wearing my dream ring now. Couldnt be happier. Btw, their after sale service is also unbeatable. They really stand behind their brand.

Marc MERLIN

For those who are worried to see the fangs when they enter a jewelry store, the staff at Shane has obviously been coached not to by pushy. They were helpful, their prices are clearly displayed on the bands, and are the set prices, so there is no haggling going on. For us, they didnt have the right wedding band sizes in stock, but got them transfered from other stores and resized within a few days for free while they cleaned our engagement ring we got from somewhere else, for free. Honestly, they did a good job.

Shraavya Sirpa

Had the worst experience. Called to ask if appointments are required. They mentioned no. When we went there were a lot of people. we were left standing there for close to 1 hour unattended. They just have 2 pieces of rings and we were left to stare at tgem. I ciuld not even get them to remove what i liked from the case. Went here after reading the very favorable review. Nit sure whether it was a one off situation. I went to jared later and got my ring.

Dan Neumeister

She said yes ;) (4 years ago... lol) Sales woman helped me for hours. Was going crossed eyed but she helped keep focus. Highly recommend stalking girlfriends Pinterest as well Wife gets compliments regularly and its not a 5 ct rock theyre gawking at, they mention the design and how its unique which Im a big fan of. Dont want to see the exact special ring I chose out on a dozen other ladies hands

John Remus

Awesome experience shopping with my buddy for his engagement ring for his (now) wife. Very helpful staff, not pushy, helped him find the right setting and stone. Patiently explained all the details, etc. Setting was purchased that day, stone on layaway. Since that time theyve gotten married and returned a few times for normal ring cleanings with no problem whatsoever.

Yoko Snell

My husband gave me a gift card so I wanted to upgrade my earrings. Staff lady asked me if these earrings were from Shane Co. Because diamond tester was broken and kept failing. Hello I may not look like rich but I am not criminal. I will not bring fake diamond and pretend. Finally passed the test but I dont feel comfortable to spend money there.

Diemay Nagase

After 20ish yrs, I finally brought my ring in to be resized. I couldnt find my receipt but they were able to find my husband in the system! My ring looks just like new and super shiny! Most of all it fits comfortably! Great customer service and answered all my questions!

charlie parks

The staff and selection of jewelry here are great. The staff is very knowledgeable and is able to help guide you during your purchasing process to ensure that youve found the perfect item that fits your tastes or those of the recipient as best as possible.

Michael Nickey

Ask for Paul My fiancé loves her ring and we could not be happier. We love the selection and the prices (though they could still be lower) and the best part is the service that they provide. Very happy customer and well be back for the wedding band soon.

Mike Lafaille

Ive shopped at Shane Co. a few times over the past 8 years, and each experience has been stellar. Quality items paired with exceptional customer service are the keys to making Shane Co. the only true option for jewelry in the greater San Jose area.

Liz Medina

Went in looking for wedding bands, came out wondering how this company stays in business with such poor customer service. The salesperson seemed bothered to show us where the wedding bands were, and didnt help us with options. Very disappointing.

Eric McDonald

Amazing customer service. Never felt pressured to buy. Complimentary water, coffee, and mints. Great warranty program. Get it cleaned and checked every 6 months for free and they will replace missing diamonds if u keep up on your cleaning.

Don Le

Loved working with Shane Co. To get my wifes engagement ring and her wedding band. She absolutely loved the pieces and the reps there are super helpful and never pushy for sales. Glad such a great company is in the Bay Area.

Stephen Fluin

We bought a ring from another Shane Co in another state, but they were super friendly and helpful with cleaning it and discussing long term care for it when we showed up 5 minutes before they closed.

A Private User

My husband & I purchased new wedding rings after 14 yrs..For both rings they offered an affordable payment plan. We are very happy with purchasing fine jewelry from the Shane co.

Jeremy Miller

This place is an awesome hole in the wall irish pub. Its not dirty but its not too clean either, its like a second home with a liquor license and more TVs than your first home.

Tommy Gustaveson

Found the ring of our dreams here with great guidance and help from the Shane Co. team. We look forward to a lifetime of service included with our engagement and wedding rings.

Pete Bara

I walked in looking for an engagement ring and Paul and Melody were very helpful. They went above and beyond to help me find the perfect ring for my budget. She loved it it .

Rachelle Dicker

Great service. Great merchandise. Was not pressured into buying. Received an interesting education on diamonds. Great jewelry protection policies!

Clorinda Sergi

Love Shane, was there to have a piece of jewelry repaired...it was bought years ago at a now closed place...they did an AWESOME job!

Mark Draper

The store has many options and the ease of a purchase is almost scary. Im sure the wife will be happy with her gift.

Arsenii Telichko

May be a bit expensive, but the staff is friendly and helpful, fast and free rung resizing and lifetime free service

Lisa Siler

Best experience ever! Dont waste your time at the other jewelry stores. Very pleased with the customer service.

Jonathan Herbert

Excellent service when we had a problem with a ring we had bought - they replaced a missing gem for free.