FedEx Office Print & Ship Center

Category:	Print Shop
Address:	5575 Sepulveda Blvd, Culver City, CA 90230, USA
Phone:	+1 310-313-2578
Site:	local.fedex.com
Rating:	3.1
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 42

Reviews 7

Yasmin Delahoussaye

I sincerely hope that the person who owns this store reads this review. Please send in a mystery shopper so that you can experience what we deal with at this location. All in one day, after two visits to this location in the morning and late evening, I experienced the worst possible customer service. Dayjon does not represent your business well. He was extremely unhelpful and is lazy. His attitude and the body language that he uses with people comes across as if he just doesnt care. You can sense that there is no pride in what he does and that he would rather be somewhere else. My second incident took place with Yadira earlier in the day when I brought in my USB and wanted to print out a document on the self-serve copy machines. When absolutely nothing came up on my flash drive that I knew had plenty of files on it, I asked her for help. "Just a minute" she said to me, holding up her finger, as she promptly turned and walked to the Fed-Ex counter and began helping other customers who arrived after me. She left me standing with my mouth open after I watched her start helping other people and she NEVER returned. Mind you that it cant be blamed on her simply forgetting. You dont promise someone customer service and then forget that you just had the conversation with them especially since you held up your finger and asked it they could hold on for a minute but that minute turned into 15 minutes before I finally left. I am not about to run after your employees and beg them for the same service that I previously requested. If I could give this store a black star for their horrible customer service then I would do exactly that. Also, trust me, I write more positive reviews than negative ones so these named two employees have rightfully earned your store this negative review.

Bobby Wright

Guess I should have gone when Kahil was there since he has such high ratings I was the last night needing copies last minute so it was late one customer in the store and the lady that was working was hard to find to assist me when I did find her she was rude no customer service didnt want to be bothered because she wanted to Make sure she was out the door at closing and her appearance at that was messy for being at work she was very short in her answers and when I made the comment on maybe I should have come in when Kahil was the since they have him high ratings and that I would be posting a comment the other customer stopped what he was doing to look at me with judgement had she just helped me from the start it would have taken less time less attitude and she could have returned to her closing duties instead of pulling teeth to get help and I wouldnt of had to ask the and four times the same questions to frustrate her making her have to assist me with attitude as if Im putting her out. I really wish I would have gotten her name but at the time I just wanted to take care of what I needed Then my car would not be accepted and instead of telling me my card wasnt the type they use she kept saying it was declined and I didnt have money I aired her I did and do have money she then looked at my card to say they dont accept it instead of trying to embarrass me so I got a fed ex card and the girl set up the court wrong allowing the machine to charge me wasting money instead of sitting she set it up wrong she said it was doing that because I didnt put enough money on the card which has more then enough so in closing it was the worst experience I could have ever had in a place of business where Im paying to be treated badly while purposely having my money wasted

Linda Mendoza

Horrendous customer service! I havent been in a Kinkos in years and Im not super tech savvy, but it does not give the employees the right to greet me with eye-rolls, impatient behavior and annoyance for needing assistance. All I wanted was to make color copies from a word document in my flash drive. After I was "helped" by one of the employees, (asking what type of format my word doc was in, I told her I wasnt sure) she just simply gave up and sent me to go wait at a counter because she did not have the patience to assist me at the self-service machines. As I waited at the counter, NO ONE acknowledged me whatsoever, even though I was standing right in front of an employee! No eye contact, nothing. Since I was getting no acknowledgment, I decided to just speak up and ask the employee who could help me. The employee replied that he was still clocking in and that he would help as soon as he finished. Really? not even a "Ill be right with you in a moment". He eventually helped me (in an obviously annoyed demeanor) at the self service machines, which were simple to use (why couldnt the first employee just have helped me then?!) I will never go back to this location again. Unless you know how to use the self-service machines, I would not go to this store. You have been warned.

Rami Bachour

Not sure why this place is rated low. I come here practically every other day, and it is one of the best shipping centers Ive been to! They just renovated it, so it looks very modern and nice. Its also easier to process large packages. This place does everything for you. They can package your products even if its oversized, and they have all different modes of shipping. If Im not mistaken, this is one of their hubs. The workers are also nice, and they are very willing to help. Just be respectful and they will do everything they can to make sure you walk out of there satisfied. Nothing but good things to say about them. Oh, and parking is great/easy.

Chris Miller

Worst experience in a store ever. Waited at the counter 15 minutes before even being acknowledged (with a single question about if we had prepaid followed by a headshake), and we left after another 20 minutes. There were 2 guys working, no line, yet neither could help us or the other customers who came in. The one guy who acknowledged spent a good 20 total minutes in multiple phone calls with the same woman who couldnt find the store, completely ignoring the customers already in the store. It was unreal. I hope if the woman ever finds her way there shes bringing a $100000 check to them, because they have permanently lost my business.

Daniel Mezo

By far the slowest service I have ever received at a FedEx. They are also impossible to reach by the phone. However, I received extremely friendly and helpful service, clean environment, well equipped and tidy. Its simply unusual from a FedEx station like this to have employees unaware of details about their own printing. The speed of service really tempted to grab a couple of books and read them while waiting. Great books btw!

Nunya Biz

The actual experience of getting my passport photo taken here was flawless. Almost no line and they print it within a few minutes. The one star review is because the photo they took was too big when I tried to get my passport and the whole thing was a waste of time and money. Unless they start using a template and ensuring its the right size, I would waste your time doing it here. Just do it at the post office.