Best Buy

Category:	Electronics Store
Address:	901 S Coast Dr F, Costa Mesa, CA 92626, USA
Phone:	+1 714-434-0132
Site:	stores.bestbuy.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

Alison Shih

Employees are trained poorly on product knowledge, very polite, but dont know what they have/dont have. I was trying to get Amazon Gift Cards for Christmas, and wasted half an hour talking to 5 different employees without getting an answer and had to leave store to go to work. 1st guy I talked to , took me walking around the computer section and said they probably ran out, found another guy and asked, and found the wall where "Amazon Kindle cards" are at. I asked him if I can purchase anything on Amazon with this card like a regular Amazon GC, he said no. So I asked if they sell regular Amazon cards, he said he didnt think so but told me to go to the register area and check. There was only Best Buy GC at the register area, so I asked the register guy, he said yes they sell them since he rang one up about 2 weeks ago, so we walked around but found nothing, so he checked on the BB website and couldnt find anything. I went back to the Kindle card and asked someone if they are sure I cant make regular purchases (Ive never purchased an Amazon GC), the 3rd guy told me no you cant, but they sell Visa cards I could use on Amazon at this point I didnt care anymore, so I went back to the register. The 4th guy told me they have discontinued the Visa card a while ago, and they dont sell Amazon Cards. I asked for a manager, he said I could get the kindle card and get anything(hes actually right!), but hes going to double check, so he asked another mngr in the same area, and that guy said no, Kindle cards are for Kindle apps only. I left the store confused and frustrated coz I wasted 30 mins talking to 5 different ppl with 5 different answers. I went home and went on Amazon to chat with their associates, and the answer is YES, they dont have the card as just a kindle GC, but it CAN be used on all purchases. If I didnt go to Best Buy to pick up another order, I wouldve never went to that store. And thats why I almost always choose Amazon...

Jake Wilson

I bought a 20 gb ipod back in 2005. For the next two years after the purchase I consistently had problems with it. It was sent out from the best buy stores on three different occasions to get fixed. I had purchased a service warranty which stated if an item isnt functioning properly and needs to be sent out, on the 4th time, best buy will replace the item if they find something wrong with it. Finally, the 4th time comes around and the geek squad agent is inspecting my ipod for any dings, dents, scratches, etc. He found nothing but a few small scratches and even stated so on paper! He also stated it was not working at the time I brought it in to him! He signed the paer and I signed it as well. About a month later I finally heard back from their customer service in a different state saying they cant fix my ipod and cant give me a replacement because the one I sent them has a dent in it. Huh? I never dented it! The geek squad agent didnt see a dent in it! Because there was not a dent when I sent it out! I blamed them for it and told them they must have done it and completely turned it around on me and said there is no way and that they package everything really well so its not their fault. Anyway, after fighting with the store and the best buy customer service line for another month I was finally sent a refurbished ipod. No apologies, no nothing! I will never purchase another best buy warranty again! I was treated poorly by their main headquarters, not even a store employee which Id expect more.

A Private User

This store should not be in business and the manager whose name starts with R should not be a customer caremanager as he dosent know the meaning of customer care. This store is shame for BEST BUY I am a RZ silver member. I bought a mac air from a best buy store in costa mesa on 6 Aug 2011. The new mac air with i5 came into market and i went back there to exchange it. The associate over there said that we are out of stock. I said give me my money back and i wil buy it from Apple. Instead of that she gave me a exchange recipt and said that I am good for another 45 days and can exchange it latter. I went back there yesterday to exchange my laptop and they did not exchange it saying that I am out of 45 days and the policy is that exchange is valid from original purchase date which the best buy associate never told me. I spoke with a manager by the name Richie over there and he was not helpfull at all and said that there is no way i can prove that what conversation I had with the associate indirectly telling me that I might be lying. What lesson I have learnt is that DO NOT TRUST any best buy associate what they tell you verbally. Thy are just individuals sitting there and not some associates representing a big company like BEST BUY. Also it dosent really matter that you are silver member for last 3 years to them. I am really disappointed with best buy and especially the store manager R who I think was very rude to me.

Rigo Salinas

I called customer service to ask about the new iPhone, and they told me they had 3 available. I went to the store and they told me they didnt have any. I told them I had just called 5min ago. They told me they where going to check. After waiting 30min they told me if I was going to pay with the next program that makes you pay more than full price over 30 months. I said I wanted to use my upgrade to get it 50% off, but they said their system doesnt accept those upgrades. That my carrier got rid of that promotion this year. I showed them my carrier web page where is letting me buy it. And they said well what are you doing here, you should go to your carriers web page and order it there. I explained the only reason I was there was because they said they had it available and with my carriers web site I had to wait til end of October to get it. They told me that why was I being difficult if everyone was getting the Next program and paying full price. That why couldnt I be like the rest. They refused to sale me the phone. They said I needed to pay full price if I wanted it this day or to go to my carrier, that they didnt get commission for selling more phones. They didnt even try to show me their system didnt allow them to give me my carrier price, they just say they didnt want to waist their time. That they knew it wasnt going to allow them to do it.

Doug Boadt

Went in after researching DSLR and Mirrorless camera options for a few months. I really wanted to put my camera phone away and get back into real photography. I was nervous about dropping a couple thousand dollars on what is really a toy as I am not a professional photographer but I really wanted a camera that was going to let me grow into at least a novice. Lauren and Katie in the Camera department were very helpful with helping me finalize my decision and going through all of the accessory options. I know I asked a lot of questions and I never felt like they were rushing me on choices and they did there best to provide an amazing customer service experience. It reminded me of how Best Buy was when it started. Everyone was super friendly and helpful. It was a place you enjoyed going. In the past few years I have found my interactions at Best Buy less than stellar to the point I have walked out and gone elsewhere out of spite due to the lack of good customer service even though they had the product right there ready to buy. I want to thank Lauren and Katie for resurrecting my view of Best Buy and making me a customer again. I am really enjoying my new camera.