Pep Boys Auto Parts & Service

Reviews 5

KA

Kalia Lao

***The hype about "girls" taking in their vehicle to get serviced will get ripped off by "jerks=boys" is TRUE!*** I visited Pep Boys back in Dec of 2012 for an oil change and tire rotation. The service was completed as I requested with no complaints. It was that time again for another oil change and tire rotation. I went in on a Sunday morning right before my vacation driving 6 hours away equaling hundreds and thousands of miles. As I got greeted by a service writer named Jacob I told him that Im going out of town for a few days and I needed my tires rotated and an oil change done. Jacob wrote up my order and I waited. Then 45 minutes of waiting Jacob aware me that I needed a transmission flush and my alternator belt changed because there are a lot of cracks in it to where if it breaks I can be stranded. Therefore, Jacob recommend to at least change the alternator belt for now until I get back from my trip and then change the transmission fluids. So I did as recommended with out even knowing how much the parts will be but only that it was going to cost $$ much. After the service was completed was given a total that I was completely unsure to why I was charged so much. I then called back later and another clerk there had to explained the charges to step by step. Which it totally made no sense to me but whats done is done. I then went back when I got back from my trip due to my steering wheel shaking when I get on the freeway going 60 mph or more and my alignment was off. Service writer John said to me that all they did was just rotated my tires and oil change my car. If I wanted my tires aligned and balanced then I needed to pay extra for it. My complaint is WHY? I brought my car to them with the alignment perfectly aligned and no shaking to the steering what so ever and after Pep Boys completed their services to my car its not the same... What ever you guys do and decide....always remember the quote " you pay for what you get." I should have continued going to the dealerships and pay more and not come and give such cheap skates and rude service writers business!

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CR

Craig Whitaker

I only left 1 star because I couldnt leave 0. They are very unprofessional and very inexperienced in the service industry. I first arrived there with a rental truck that they are contracted to service and spent 20 minutes waiting to get my paperwork completed at the end of it all they told me they could not help me because my keys didnt have the truck ID # on them from the rental company. This was after I called them first to make arrangements to have the truck serviced, at that time nothing was mentioned to me about needing the ID tag. I then returned another day after I got the ID # and scheduled a service again. Once again I waited about 20 minutes to check in my truck, when there was a service advisor stand 2 feet away from me who then told me there was no reason for me to wait if I am dropping off a rental to be serviced. They had told me it would take approximately 3 hrs to complete my service, and that was fine with me. An hour later they called to upsale me on tires, because my rear tires were worn down, and that was fine with me. Than 5 hrs later they call me again to tell me.they are unable to service my truck because the do not have a lift that is large enough to lift my truck. Mind you this is almost closing time, and they have inspected my truck 4 hours earlier to try to sale me more products, but did not know at that point they were wasting my time. Needless to say, I didnt get my truck serviced, and if that is the competency of employees that works there, I am glad that no one touched my truck. Strongly discourage anyone from using this facility!!!

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JA

Jason Cotten

I attempted to take my car there for an oil change ONCE and was not pleased. I called ahead and was told that there would be no problem getting my car in in the next 30 minutes or so. When I arrived there was no one at the service desk, so I waited in line at the checkout counter where the manager, Sal, was helping another gentleman discuss his car troubles. After a few minutes he looks over to see a small line has formed with myself at the front. He then says to his customer "hold on lets move over here there are people in line", Sal and the other customer leave. Another minute or so goes by and an employee comes up to the counter and asks if I am ready. I tell him i just need to get an oil change, to which he responds "you need to wait at the service desk", though his demeanor was polite. I look over to the service desk, still there is no one there. I say "ok" and off to wait by the service desk I go. Another few minutes go by and the customer who was speaking with the manager comes up to the service desk with another employee. They speak for a few minutes, then the customer walks away and the employee continued to work at the computer for a moment. She then looked at me, said "someone will be with you in a minute" and walks away. Again I wait, after about ten minutes I decide I have given up on this location and walk out. I would not have minded waiting the hour or so to have my oil changed, but to wait over twenty minutes and never get to speak with an employee is absurd.

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WI

wild ones

If I could put 0 stars that would be too much.... We went in one day about 2 months ago and we were treated horrible. We needed parts for our truck and we ended up ordering them since they didnt have them in. Which was fine. But we stood in line for nearly 40 minutes. There were 2 ladies checking people out and a line of 4 in front of us and some people behind us. Only 1 of the ladies was working while the other was standing at the computer doing nothing. I walked closer and the lady doing nothing was playing a slot game on the computer. Ignoring everyone. I have pictures of this. So we placed the order finally, and we were to them up the next day between 11-12. We got there around 11:40am and asked someone to bring out our order and the lady (different than the slot player) looked it up and said it wasnt in to come back tomorrow at 2 to pick it up. When we told her we were told to pick it up today she actually had the nerve to say and I quote "Well thats not my problem, if you want the parts to come in tomorrow to get them or not." And walked away.... We left the store and got the parts somewhere else and got our money back. I called the complaint number and got out through to someone higher up and was told Id be called back by someone higher than him to fix this. Well about 2 months later I NEVER received a call and nothing has been done. Never coming back to pep boys again. Ever.

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JE

Jesse Brown

I have been going here for awhile now and from the beginning I have always had to tell them to take off ridiculous charges from quotes and have had to double check their work, even on oil changes. I went in today as my check engine light came on when my (automatic) car would no longer shift from neutral to drive. After waiting half an hour (as the first person in line) a mechanic approached me and said he would have to consult his manager about transmission issues. They then proceeded to walk out to my car (WITHOUT ME) and stood around looking at it and messing around under the hood for a good 10 minutes. After all that time they come back in and say they cannot look at it and referred me to transmission city. When I asked if they could at least pull the check engine light code they adamantly refused, even when I offered to pay. I went back out to my car and my hood was still open, the fuse panel was open on the inside of my car, and my check engine light is no longer on. Maybe Im just paranoid but 10 minutes without me just to come back in, refuse service, and send me to a transmission shop you "highly recommend" just doesnt sit right with me. The way this place operates just breeds distrust, negligence, and a major lack of customer service.

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