Midas

Reviews 15

A

A Private User

My experience at your Midas shop located 1236 White Oaks Avenue, Campbell, CA 95008 leaves a lot to wish for. When I first walked in the store I was greeted by an attendant who at first gave me a quote of 189.00 + taxes. Then later I got a call from an attendant saying that they also needed to include the disc brake hardware and do a brake fluid exchange. I told them that the car had a fluid exchange a few months ago. Then he said that they were not going to exchange the fluid but only flush the necessary fluid for the brake service. Bottom line the total price for the brake service that first started at $189.00 ended at $313.89. I want to tell you that I usually bring my car to for oil changes and service to the dealer where I purchase the car. Fortunately I am not in the market for the cheapest shop in town, nor I am in the market for the business model of bringing in the customer at whatever cost and then charge them making up phony excuses. I will post this comment on yelp, Google, Yahoo and every single blog, place I can find to alert people. The saddest part of my story is that I took my car to your shop because I needed ready for the next day, not because of the money. Capitol Honda quoted me a price to do the same job for $309.00 + tax. I will definitely recommend everyone to take their car to the dealership rather than to your shop. The dealer usually has cleaner, quieter, free coffee, free shuttle service, for their customer. I am sure you can do the math and find out the Midas is way more expensive than the dealership. I would also like to mention that on my final receipt it states that they checked for exterior and interior lighting, this is absolutely false. I actually forgot to ask them to replace to light bulbs on the driver and passenger sides. It also states that they checked the wipers; unfortunately it is another incorrect statement as I am in the market for some good quality rain.x wipers as they were recommended by friends at work to replace the current wipers on my car. It is also even funny how their statement says Front tire pressure is set to ___LF ____RF (psi) but nothing is written on the lines.

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Mark Walker

No Integrity in their business practices. They say whatever it takes to get you in the door and have complete disregard for your time. Went in for tires, was told I needed new struts on a Toyota with 45K miles. Oh well, what are you going to do, theyre the experts. After they installed new struts, I got an intermittent tapping noise from the front wheel well that got worse over time. I set up an appointment with Andrew at the front desk to have it looked at. He said they would put it right on the rack while I waited and let me know what it was, even show me while I was there. I get there at the appointed time and he said I needed to drop it off because they were just too busy. He couldnt tell me when they would be able to take a look at it. I was reallly frustrated and told Anrew so. What he said on the phone was not consistent with what he did when I got there. He got defensive and said "I hear this all the time, were not a supermarket you know". I know theyre not a supermarket. Ive never gone into the supermarket to buy some produce, been forced to wait indefinately, waste half a day, and come out with a side of beef I may or may not really need. They may be a trustworth establishment but how would you know?

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Jerry Vaughan

My first visit was for a noise like a faulty exhaust system. They gave me a free inspection & said exhaust system was OK. Said noise was from transmission & said it was overfilled & needed some fluid drained. I said I would take it to a transmission specialist. I believe they were just looking for an excuse to bill me for something. I took the car to Peninsula Transmissions & he could find no fault with the transmission. My second visit less benign. I asked the guy to check the remaining thickness of my front brake pads. He wrote up a repair order for a $28 inspection. I think the brake pad thickness can be determined by visual inspection. Im 85 years old & cant do that stuff any more. Anyhow, after they did the $28 inspection they said I needed a brake job, wheel bearings & oil change for $554.48 which included refund for the inspection. I took the car to a Chevron station & they did the brake job using Ford parts for $422.13.

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James C

I got there at 730 in the morning with an appt and was told it would take 2 hours if brakes on all 4 wheels were needed. Once they determined only front brakes were needed, thought I would be done soon. 4 hours later and much frustration, my car was finished. This place is pathetically slow, so whatever they tell you for time, plan on doubling that. The work they did was fine so far, but 4 hours for a brake job is insane.

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Kalid nuru

Really horrible people in this place. First, I found out that they were charging the lady next to me twice more than they were charging me. I knew this because they pull me aside to tell me that when I try to negotiate the price. Second, after replacing a brake pad to both front wheels, I lost both wheelcap because they were never put back properly. I was told it would be replaced for me but never heard from them again.

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Susan Criswell

I recent had my brakes changed, tires rotated, and oil changed. They were very considerate of my time and even gave me a call to tell me the repairs that needed to be complete with a quote. After I gave them the ok, they had the repairs completed within 2.5 hours. The manager was very helpful.

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Andrew Toste

Literally the worst service and the worst prices around An oil change at any other place isnt going to cost you more than 50 bucks but no this place charges 70$ like who the hell charges parts and services (20$) on an oil change. Complete waste of time and money!

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Sy Na

They gave me a good deal on a hard to find battery (others wanted 240, they gave it to me for under 200). Then when they found that there battery they had wouldnt fit, they gave me a battery that fits for less money.

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Msj J.

I fixed my car there and when I took it there was a sound was not there before. When I returned my car to them they told me I have to pay to fix it. I dont know what happened, but I will never go to midas again.

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JE

Jean-Marc Cabrol

Appointment the day before, minimum wait time and pleasant pil change service at Groupon discounted price.

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ED

Edward Huang

Did not fix my tire pressure issue in 3 consecutive maintenances I did there

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Dave Tillette

They offer great service and they have large and comfortable waiting area.

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Ali Damabi

People is very nice and friendly

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Veronica Celaya

Best service.

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Tiffany Chou

Got a Groupon

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