The Home Depot

Category:	Home Improvement Store
Address:	1200 Flower St, Burbank, CA 91502, USA
Phone:	+1 818-556-1512
Site:	homedepot.com
Rating:	3.6
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM

Location

Photos 100

Reviews 7

Josh Nelson

I was going to give a scathing one star review because I just spent 30 minutes of my only day off this week wandering aimlessly looking for someone to show me where some brackets were. The few employees I could find pointed me in wrong areas. I was about to leave and go to the Home Depot closer to my house, but asked a kind young man about some sandpaper I was purchasing and he took my question to Karen, who, in contrast to the service I received from some other employees, was enthusiastically helpful. She went back to helping other customers and before heading out, I checked one last spot where another employee said Id find the brackets. Frustrated, I was on my way out, wanting to speak to a manager, but I ran into Karen again who then carefully listened to my admittedly poor description of what I was looking for. She pointed me in the right spot though she was clearly being accosted by other costumers and employees, came to the aisle to ensure Id found those brackets. I probably would avoid this particular store unless Karen is working. If I do find myself in need of coming to this particular Home Depot again, Ill ask the front desk for Karen and I can assure you that youd be in good hands of you do the same. In fact, Id go out of my way to come to this store if I knew Karen was working. Thats why we go to physical locations is so we can talk with people who can help us figure out what were looking for. She knows her stuff and is friendly and helpful. Her service represents an ever-elusive human element in the modern state of customer service. Karen can make the Home Depot experience great again. Karen for President 2016.

Hovhnnesa Kocharya

I did a big order from this Home Depot and Im impressed with the customer service. Let me just start off with the contractors over there Gorge. Bob and Travis the did excellent job. Gorge and Bob helped me with setting up the order and Travis was helping me to gather everything together. Theyre so nice and a lot of knowledge I learned a lot from them. Ive always done shipping in hardware stores with big orders but never seen such a caring customer service. I think they deserve a paycheck raise or a bonus. However I offered them a free lunch they declined saying thats their job to provide us excellent service. And before I forget want to say thank you to Allen the Armenian guy whos always ready to help us and has always done( walking computer) know how to take care of a customer and for sure his job, and Marie( Barbie doll lady) she is so sweat she helped me with delivery. I would highly recommend you to shop in this home depot specially when you have big orders cause those guys know what they are doing without having any concerns that something will be missing from your order. Thank you all!!!! ..... Ill be back.....

Maria Elena

Amazing experience!! Kuddos to Home Depot st Burbank Store #6654, Thank you SO MUCH for your kindness and professionalism, you guys made me feel very special and I will never forget how you treated me through your devoted service in making my house dreams come true!! Specially thanks to VICTOR MENDOZA, whom facilitate all the steps to do my purchase over the phone and walk me through with respect and professionalism! Also, assistant manager Jaime Vasquez and Store Manager to this amazing store Eddie! I consider myself a very demanding customer and for me to write this review is because I feel super impressed by your team work! Even though I was coming from a frustrated experience at My local Home Depot at Glendora, Victor Mendoza, Jaime Vasquez and Eddie made me believe that theres always professionals that truly care about their customers! Cant be happier, now Im ready to celebrate my b-day!! Yayy! Thank you guys, keep it up!!! HIGHLY RECOMMEND THIS STORE, Muchas gracias por su atención y su devoción en servir a sus clientes!!! ALTAMENTE RECOMENDANDO ESTA TIENDA!!

Brayden Bugazzi

I guess I got spoiled going to the Home Depot in Hollywood for so many years, because after going to that one then the Burbank one, well lets just say the Burbank Home Depot is the worst in LA county. There is never anyone to help you any where at any time. Their saws is always broken, the paint department is always over run. Went through the line, and I realized I got the wrong item (something they ran out of btw), asked the cash register guy that I accidentally rang up the wrong item, so he sent me to their giant returns line where there is one lady working at a snails pace. I go there all the time because I live a few blocks away, so I am not just some disgruntled customer, I have to deal with their ineptitude on a regular basis. I actually started drive miles away to go to different locations.

latedemaya

I thought they were understaffed at first, having asked an employee for someone to help get some plywood down that was topped stocked because they didnt have any accessible on the floor, then after 42 minutes of waiting I went to the front find about 7 employees watching on guy put a couple bags off concrete on a shelf. When a man who had also been waiting g for something else and I asked Lorenzo if he could help I got the reply of " I have work I need to do". Then o watched him walk over pull out his phone and start surfing the web pretending like he was spotting someone even though there was already someone spotting. Then they both proceeded to look at this guys phone instead of making sure nothing g was falling on a kid! I just left, Id rather hunt down a Lowes than deal these guys.

django tree

I called 7 times today between 11am and 5pm. Was on hold for between 5-10 minutes each time. I had a simple question I could not get answered. The automated service said it was their busy time and that a sales person would answer when they could…I dont see how its their "busy time" all day long? It just goes to show that no matter what store you go to or call, home depot has THE WORST CUSTOMER SERVICE!!! The only thing worse than being put on hold forever without anyone picking up, is actually going into a store and trying to get help. 99.99% of the employees there have 0 knowledge about what theyre selling. I guess thats what happens when you hire a bunch of high school drop outs who barely have a grasp on the english language. F@$# Burbank, F$#@ Home Depot.

Adam Strange

Its a mixed bag with Home Depot in Burbank. Ive bought plenty of stuff here and most the staff has been knowledgeable and helpful. Ive only run into a couple snag. One with a chainsaw someone bought and returned and I was the unlucky person to buy it off the shelf after no one bothered to look in the box and inspect it. I had to drive all the way back to the store and get a new one. Another time I bought a washer and dryer and discovered I needed a stack kit to set them up after I had already waited a week for delivery. They tried to push the delivery back but I just went to Lowes instead. The did refund me the difference on a purchase after was substantially reduced in price just 10 days later. It took a long time in the store but was worth the wait.