Antioch Nissan

Reviews 5

LI

Linda Hartley

I phoned Nissan Service n told them I would be moving out of town and would like to have an oil change. The man said, come on in. I said, oh, I dont need an appointment? He said, no. So because I am working, I rearrange my schedule which was quite difficult because I take care of an elderly woman. I then showed up at Nissan, waited 15 min in the service line and finally a young man comes to my vehicle n says, can I help you. Yes, Im here for an oil change. He says, we cant do it now, but I can schedule you an appt. I said, no, the guy said come over n I do not need an appt. This is Monday at 2:45. First of all, I rearranged my schedule, I cannot come Wed n Thurs because I have movers scheduled. He says I can schedule you tomorrow, well yeah but Ive already scheduled other appts since I knew I rearranged my schedule today for the oil change. So now I have an appt for tomorrow and Im out $100, because I have had to cancel the next day appts. The young girl who scheduled me for the appt, explained that yes, they take walk ins, but its also done by appts. Well why didnt the first man that I spoke to just schedule me to ensure I could get in? So very disappointed, bothered that I had to find coverage for my patient and really upset that I am out $100. So I get to follow up on my review! I got an apology. First of all, the only reason Im at Nissan for a "free" oil change is because they messed up when I bought the vehicle. I was asked to come back in and rewrite a check and sign a form because they could not find my paperwork. The check was for $18,000. So yeah, my gas n my time was for their convenience. And now for my "free" oil change, I get an apology and sincerity that as they move forward they will do their best to ensure this doesnt happen or whatever! Are you kidding me?? This place has been in business for I dont know how long and you can bet this has happened hundreds of time! Sure walk ins are welcome! Why??? Because they dont want to chance losing any money..BUT..if their customers lose money, they will be sure to give you a sincere apology!! Bad Business!! Just not right!! Take the time to make appts instead of having this walk in policy. I and nobody else believes that this policy is going to change and you could care less about the ripple effect it has on your customers well being.

---

KI

Kimberly White

I didnt buy a car and im unsure do to my experience what number of stars they deserve. I pulled up and a salesman tagged me off the bat. told him i was looking for a four door sedan preferably certified used with low mileage, and im here to test drive so i know what to look for. "sure no problem, ill show you our altima" as we head to the altima he asks when/why im buying and such. when we get to the altima he asks my price range and i told him id like to stay around 15k$ "oh sorry, we have nothing around that price range" then he just turns around and leaves. he said nothing else and i was absolutely stunned at how rude he was and stood there in shock. Then i went to toyota and had an even worse experience which you can read about. After toyota i went to the nissan service center where my husband was getting his cube checked up on. i told him about my experience between nissan then toyota. The mechanic (bless his kindness) was listening and told me that "if you give nissan a second chance, ill take you to our best salesmen". Im fed up at this point and said sure, it cant get any worse. When the mechanic finished the cubes paperwork he took us inside and right off the bat we found the manager. the mechanic told him what happened and he shook my hand and apologized for what happened and said hed take me to his best salesman. we exited the building and he led us to the opposite corner of where i was first approached to a salesman i had glimpsed. the manager told marc that i was here to test drive and that there was no pressure. i told him what i wanted and price/ down payment and he told me "instead of worrying about the price of the car, worry about the car you want first" good words of advice. so i test drove a maxima (which i loved dearly) and when we got back he asked for my email so he could send me a list in a few weeks of cert. used maximas that were on the lot. overall i would have given them one star but the mechanic saved them some grace, give the man a raise.

---

AR

Araceli Rios

My mom got herself a 2015 nissan sentra around the date of Feb. 2016. First of all she wanted to see a different car and after asking the man helping us about 5 times we wanted to see a diferent one he paid no attention and lured us into the nissan sentra. This was our 1st time and experience going to a car dealership & after going to other ones after that i noticed that they definately showed me wathever car I wanted to see. But anyway 2 weeks later when it rained we noticed the back left light had water inside. When we touched the light we felt a transparant crack. We took the car in & they were trying to charge us about $600. What? The car should have not had any issues in the 1st place. Very very bad service. Even after this I tried going back to get myself my own car simce mine unfortunately was totalled after a car accident. The same man that helped my mom was trying to lur me into a different car after i told him i wanted to see a diferent car, so I decided to leave and checked out another car dealership. I wouldnt recommend this place to anyone.

---

RA

Ravi Kiran

I confirmed the availability of the car and lease price over the email and phone with the sales person. I called him 2 hours before leaving to dealership to confirm availability and when I got there they have a car ready for me with different specification. They apologized and tried to get another car from another dealership while I waited for 3 hours but they couldnt. They found another car 3 days later with higher price. When I was ready to sign the lease, sitting before the finance person, the store manager stepped in and insisted I say I am happy with their service. If not, he prefers not do business with unhappy customers. Therefore, I would have to go back home for the second time without the car. They should have told me about this policy when they asked me to come over to their dealership. Their customer loyalty rep called me after a few weeks and explained this situation. She said she will talk to the manager and apologized for the experience. Overall it was a terrible car buying experience. I am not going to this dealership again.

---

NA

nathan ramey

Unfortunately this is the closest dealership to us that will service our van...and its not even close. After having to come down in a Sunday because they were not timely enough the day before, I pay a $535 service bill on to put in a couple small things that in no way justified that charge; I go out to my vehicle to find the problem with my door is not fixed. Its actually worse. I go back in and request to speak to a manager. A useless fellow approaches me and proceeds to tell me "theres nothing I can do". I say I want to speak to service manager "uh, its Sunday. Hes not here". Lets call him I say. He refuses. I say I would like to speak to his manager. "Hes not in its Sunday". Then lets call him. This guy who calls himself a manger refuses that request as well and tells me theres nothing hell do for me and to call back tomorrow. Worst service Ive ever had provided at a dealership all the way across the board. From service to sales

---

---