Nationwide Vision

Category:	Optometrist
Address:	2040 E Rio Salado Pkwy #120, Tempe, AZ 85281, USA
Phone:	+1 480-966-4992
Site:	nationwidevision.com
Rating:	2.7
Working:	9AM–7PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–6PM 8AM–5PM 10AM–5PM

Location

Photos 20

Reviews 13

Marschelle James

I didnt have a problem with their product, the doctor or the supporting staff other than the manager at this location. I have had a positive experience in prior years. I could say that they were amazing every time. Although the rest of the supporting staff seem to be okay, she has changed my mind in how I see this location. I was really upset from first time I spoke with her to not getting a call when the glasses arrived. I didnt like any part of my experience. But I felt bad about my experience because of the way I spoke to her. I have to own that. As a customer, I have no right to act entitled to having her best service. Just like she didnt need to be defensive and come off rude. But we were perfectly human that way. When I got home, I immediately called and apologized. Its tough enough we dont get along over things we dont understand or fear. I think based on this experience, I decided to change my 1 star to 5 stars because it humbled me as a consumer and a person. I hope we both learned.

cord andreoff

Horrible customer service. I purchased a year supply of contacts last month and was provided a sheet to claim a rebate. After following up on the rebate, I discovered that the brand I purchased was no longer valid for the rebate. Alcon advised me to call Nationwide and try to have it resolved with them. They advised this was happening with many customers and werent sure why Nationwide would still offer it. After speaking to the rude receptionist at Nationwide, she advised me that there was nothing they could do and didnt have an answer as to why they were offering the rebate. She also didnt seem to care about handling the situation and rushed off the phone. I really liked my doctor but will be finding another establishment with better trained front office staff. If you hoped for a rebate, good luck.

A Private User

I am not sure where this chain gets their front office staff from however, they are rude, and seem that they would rather not work there. Very unhelpful. The doc seemed okay but I did not agree with his assessment. It was a waste of time and money. Hey Nationwide Vision Center why not get professional, courteous and helpful front office staff instead of these complete dim-wits that you hire? It must be a chain thing, since I called the 3 closest locations and all three places-- horrible customer service over the telephone. That should tell you something before going in. NEVER AGAIN! If you can go elsewhere, then please do so unless you like being made to feel like YOU (their customer) are a complete annoyance and inconvenience.

Playday Adventures

Walked in just in time for my appointment. Lady in the front tells me that I am late and that I have to be 30 minutes earlier for my check in time. Please note that I am a VERY organized person and I write everything down while scheduling an appointment. Not once did anyone mention that I had to be her 30 minutes earlier than my appointment. They say they accept walk ins, nobody else was there and they "could not squeeze me in." Please train your employees to give out the proper information.. Went to Eyeglass World instead and saved a ton of money ($180!) and had excellent service. Would never go here or recommend it again.

A Private User

I have been a patient at Nationwide for 20 years, and have NEVER had bad service. I live in Gilbert and have always gone to a gilbert or mesa location, but the staff and the doctors have always been friendly and very helpful. The "2 for one" has nothing to do with nationwide, maybe you should read about Medicare guidelines. If there is a "medical complaint" like irritation or redness or some junk like that, legally, they have to charge you another fee. Otherwise medicare will fine them. Before people go and blast companies, maybe they should research what they think theyre talking about. they only make themselves look bad.

Andrea d

This is the WORST "service" ever!!! I only go to this location because it is super close to me but my son has had to get multiple diff. prescriptions there and long story short they go past date due time promises did not get the prescription right which effected my sons vision in a negative way I am so angry and the last time that I had to pick up from there it was me calling to see if it was ready and turns out it had already been there in office 3 days prior to me calling. I would NOT recommend this location to anyone!!!!

A Private User

After paying 40$ for a follow up appointment to check how my new contact lenses were (which wasnt even done comprehensively, but rather by the assistant) I informed them that there was an irritation in my right eye. Because it was an "irritation" I got charged an extra $30 for a prescription that "probably isnt necessary". After getting a new contact the eye was fine. They got a 2 for one from me and my insurance company for an exam that took less than 5 minutes total. I dont recommend this particular location/doctor.

Tanya Escudero

Very nice, professional, and time efficient. I have gone to nationwide vision before at a Phoenix location, but this one is much better because the staff is so much friendlier! My doctor had all my past paperwork transferred and ready, my exam went smoothly, and I even got help picking out a STYLE of glasses! rather than them just making me choose something on the spot.. everyone was kind, happy, and it was really just a great experience (:

Nitzy Nava

Everyone here is super friendly. Cheryl help me out and she was amazing. Everyone else was wonderful tooo. As soon as you walk it the acknowledge that your there. The doc was awesome tooo easy to talk to and know what he is doing. I am blind from one eye and all the other doc always have effffed up my glasses by making one side thicker and this guy balaces them so i wouldnt get headache and i didnt even have to tell him. I love this place

Dustin Gzym

I love how their sales people just automatically add every option to your package and dont even ask you if you want it...they just ring it up and say "That will be $400." How about starting with the BASE price and then asking me if I want optional stuff I dont need afterwards? Assuming I want every available option you offer and just automatically adding to my sale borders on outright FRAUD!

Brenda Anderson

Duane was a smooth talker that cost us over $400 for a pair on sunglasses and ONE pair of glasses. We were told that they would be in within two weeks. Four weeks and a broken lens later, we got the glasses. They never seemed to care that it took so long. Plus one of the sunglass lens popped out as soon as I got home. I will NEVER return or recommended them to anyone!!!

Fatemah Ghazal

Receptionsists are rude as hell I had an appointment but because of the holidays there is a lot of traffic, I even called to let them know I would be a little late when I got there, there was literally no one in the office it was completely empty, it wasnt busy at all they still refused to take me, they lost my business.

Ian Guile

While the people were nice and the service was somewhat fast, they performed very poor quality of service. All I needed was a screw replacement, but in doing so they ended up not only scratching the inside of my frames, but also chipped the side of my lens! If you care about your glasses go somewhere else for repair.