Eyeglass World

Category:	Eye Care Center
Address:	519 E 12300 S, Draper, UT 84020, USA
Phone:	+1 801-878-9042
Site:	eyeglassworld.com
Rating:	2.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM Closed

Location

Photos 37

Reviews 11

Ivanna Sanchez

I got recommended to come here by family members because "they are so kind and are so willing to help you!" And also, I got new eye insurance and couldnt continue to my previous places. I got the complete opposite of that. One specific employee, Mackenzy, was very helpful on helping me find a frame but was extremely quick to be rude and overbearing when coming to pay for the glasses. I didnt understand my insurance because it was one thing from my insurance and another from them, Eyeglass World. Without helping and explaining this to me, they were quick to say "all we can do is refund you." "Just refund and donate the glasses." I had another lady who was kind and gave me options but Mackenzy didnt help any other customers and made her presence be known while lurking and chiming in on any conversation I was having with the other employee. She insinuated I was in the wrong the entire time and put herself first. I did not take the glasses with me because I still didnt understand the charging process. I was told to contact THEIR insurance company to figure out the pricing because "they do what the system does and when I call them they will explain it to me." The past eye places I went too would contact their own companies insurance and would further help me. I wont be recommending this place to anyone, which makes me sad because the Optometrist was amazing.

K Mitchell

Last summer I got my eyes exam and prescription from an ophthalmologist in town, but decided to purchase my glasses from Eyeglass World. This was my first experience wearing glasses, so I didnt really know what to expect. From day one, while some aspects of my vision were clearer, nothing ever looked right. Every time I called or went in, they kept telling me to continue to wear my glasses and give it time. Yeah, and had me do that right up until it was past the point of being able to get a refund or have them replaced. Now, its been 6 months, and my vision is worse than ever. I went in for another eye check today... the glasses were tested and arent even CLOSE (the words of the optometrist) to what was originally prescribed. No wonder I could never see well. Ugh. What a waste. The "2-for-1" deal (plus all of the up-selling) isnt worth it when they dont make your glasses correctly and ill advise a glasses newbie.

Nathan Call

I scheduled the last appointment of the day. Traffic was thick and I was going to be late. I called to see if they could give me a few more minutes. Nope. Had to reschedule. I scheduled the last appointment of the day again, two days later. As I was turning the corner into the facility the receptionist called. I was three minutes late. The doctor was already gone. I would have to reschedule again. I get it. I was late both times. Thats on me. But three minutes of flexibility doesnt seem like such a big ask. My take is that the folks at this joint are in it for the pay check, not because they care. Ill go somewhere that cares.

Alex Andersen

When I got my eyes checked here for my first pair of glasses I didn’t really understand a whole lot about how they worked or why I all of the sudden my eyes had changed. Dr. Robison was so nice and very patient with years and years of experience! I had gotten in a bad accident and suffered a severe concussion which essentially caused my eyes to change slightly and my mind was a bit shot, so I may have asked a few questions multiple times.. I go back every now and then for follow ups and he is always the nicest person and can always fit me into his busy schedule. I have found an Eye Dr. for life!

brande carla

There are good reasons why this store is below 3 star rating. Despite the poor rating I went to this store since it was the closest to my home, but I wish I went to another store with a better rating or entirely different eyeglass store. The GM was nice and very knowledgeable, but everyone else was pretty much useless. Staff members had no idea how to sell or service customers. They really need to better train their staff members if they want to succeed

Manmohan Grewal

The eye doctor is great and very very helpful but the admin. staff is not good. The administrator does not care about what he tells customers and what needs to be done later on. He is only worried about insurance money. My wife and I both had issues with the staff. Some junior girls are very nice but they are not the decision makers. I was told I could get a pair of glasses and 6 months supply of contact lenses. The administrator failed to keep his word.

Chauna Gean

All I did was go in to see if they could put my lens back in my glasses because I was in that area. The 2 women in the front (jennifer&Mckenzi I think?)just sat and talked badly about another employee the whole time! Not to mention, Mckenzi was extremely rude. Like me being there at all was bothering her. All in all, I was bugged and disturbed in the little time I spent there.

Heidi Mitchell

Not Impressed. First their customer service - the employees are only there to earn a pay check, not help people. I was a walk in customer and I soon walked out. Didnt like their attitudes, didnt like their selection of product, nor their price points. I was intrigued by a radio/tv ad but that was short lived.

Don Kitto

I got excellent informative care, and love Dr. Rick and his team! Ive never been as informed and feeling good about whats happening with my vision. Please give these folks a chance; I think they are amazing!

Aaron Carney

My daughter bent my wifes frames. We went in and they fixed them without issue and were very happy to help.

Brent Proctor

Keep losing my glasses, they keep making them :)