Microsoft Store - Scottsdale Fashion Square

Reviews 3

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P hD

50+ hours ago, I installed Windows 10 as an upgrade to my windows 7... For about 30 hours, I put up with my speakers not working (Neither internal nor external); My "Windows" scanner program could not be found; My printer setting could not be changed to print other than full color; My favorites (bookmarks to some) disappeared, etc. etc., etc... I tried contacting Microsoft ~ 40 hrs after install... Finally got to a recording that said due to high call volume, wait would be 1Hr+, so stayed on hold while I tried to find "local" support... Found the Microsoft store on Camelback, no answer, so went online and "made an online appt." per their sites request, listing the problems above, with "10", and picked an appt for the next day , supposedly with a tech to solve my "10" problems... Left my number and email as directed, (for confirmation or follow-up???)... In meantime after about 1 1/2 hrs on hold I got a tech from my Microsoft call to the worldwide support number... The first tech after about an hour said shed be right back, and never returned... I was fortunate after about 30 minutes (listening to revolving Microsoft commercial about how wonderful Windows 10 is) got another tech... Explained above problems, and even let her take over my computer... Long story short, she said after 3 hours, that it appeared that it was the fault of the sound card manufacturer that they didnt have a driver updated to handle Windows 10 and it was my responsibility to contact them to get they to make one (even though the Microsoft verbage said they designed 10 to even handle generic drivers); She said I needed to contact the company to get my scanner working - I told her "several times" it was "Windows Scan and Fax" that came with my Windows 7, so she said then that it was HPs problem (my printer/scanner) to find a windows scanner driver that works; Also said the same for my "problem" with not being able to change printer settings to print in greyscale instead of color all the time; She said my "favorites" (that I have added over the years) were gone, and I shouldve realized that, and start new with Windows 10 favorites... (She also said my pics may be gone! - Thank God they were not)... I had asked about a Microsoft Tutorial, and she said she didnt know of one, since Windows has only been released 6 days ago... There were other questions I wont bother you with, but needless to say nothing was resolved... Oh BTW, when I let her "take over my computer, she had to have me move the mouse to click the locations, because there was a 10+ sec delay and her screen was locking up ( she was using Windows 10)... The way we left it, she said (after hours) that she was sorry, and hoped I could get a hold of someone to get me the drivers I needed, and also said they are having a lot of problems with the launch with overwhelming call-ins, because people arent understanding 10, and werent prepared for it. I told her I am just a marketing consultant, but it is basic marketing, that they screwed up and jumped the gun, AND it is arrogant of them to say it is everyone elses fault that the drivers and software werent created to handle Windows 10... To finish - this morning, I called the Microsoft Store on Camelback, to verify my appt. before driving there from Scottsdale. After 8 rings, a lady answered, I told her I was leaving for my appt., and wanted to verify everything was set. After first taking my email, then my name and number, she said I didn’t exist and had no appt. for this AM and no one could see me today… I told her that she confirmed what I was thinking about Microsoft and Windows 10. I hung up, Uninstalled Windows 10 (Note: you only have 30 days from date of install), and proceeded to write my first review using Windows 7… Windows 10 may work on new computers, but it is not ready for updates (at least on my Windows 7) – ‘Nuff said… Good luck…

ET

Ethan Golf

So after bringing my computer in(the week of February 2nd) that I bought at this store, after a hard drive failure during a Microsoft update and the computer still under warranty, I left it to be repaired or replaced. When I returned to pick it up I found that one of the issues with the screen opening and closing was not addressed because they thought it was cosmetic. When you open and close the screen it clicks and chips the case. Maybe an adjustment is needed? Anyway I brought in the product key to re-install Office and Windows 7 Ultimate. They could not get Ultimate to install, they told me, because they needed the upgrade product key instead. They apologized for not telling me they needed this and it should also be on the box for the software. I went home to find it wasnt there so I proceded to do the custom install(with the DVD) they instructed me to do. It erased everything they had put back on the new hard drive. All the drivers were gone as well. So I brought it back in again with both product cases and the keys and was told they would try to get everything re-installed including the Ultimate upgrade which was missing the upgrade code on the case. Its now a 10 days later and I have heard nothing. I noticed this AM they wrote down the correct e-mail address but the wrong phone contact number for me. I have called the store three times this AM and have been disconnected twice and as I am writing this, I am on the third call and we are on hold now at the 21 minute mark, after the person who answered told me to give him a minute. Oh and BTW they are going to try and find a new part/case as they agreed the screen being out of alignment is not a cosmetic issue and could continue to damage the computer. Maybe I need to go back to Dell to get the overnight business service that I was spoiled with. I keep a fully loaded backup computer since switching from Dell to Microsoft. We have 39 computers at my company but my job as President is not to have to spend time to fix or repair them(as I am out of state at my vacation home in Scottsdale I thought it would be easier to just drop it at Microsoft Scottsdale store then ship it back to my IT person in Gig Harbor WA). I just spoke with someone at the 23 minute mark who stated he would (make it his baby) and take care of it. He stated whomever called me from service called the wrong number(that was written on the intake form) and never tried to e-mail me(as they needed the product key I had already gave them). Also whomever checked in my computer did not fill out the form with their own name on it so i could not tell him who that was(pretty lazy way of doing business). And so I just sent the person I am speaking with at Microsoft Scottdale the product key and we will see what happens next. BTW. I gave the product code to whomever checked in my computer at the Scottsdale store on 3/3/2015. What happened to it?????

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Espoir DeAmour

I just moved to Arizona and needed to get my laptop fixed (I usually go to the one in Northpark Mall, Dallas TX) when I took it in, everyone was as helpful as they could be but didnt have to much knowledge on the computer it self which I thought was weird.. it turned out that my computer needed to be send out because of the fan THIS WAS A MANUFACTURER problem and I was told time and time again that my computer was going to be sent to dell to be fixed and I wouldnt have to worry about it because it was covered under warranty and it would take no longer than two weeks... Two weeks later Im calling and calling and no one can give me any information about my laptop expect for "theyre still working on it" Almost four weeks later I get a call telling me that its finished and I can go pick it up. I go in and Sandra "helps" me, she takes her sweet time lollygagging around and finally shows up with my laptop and is basically arguing with me telling me I have to pay a deductible when I shouldnt have to. She goes to try and get someone to charge me this only to come back and tell me I was right. Then I find out that they DIDNT ship my computer to Dell, they shipped it to their fixing facility and thats why it took so damn long, they didnt have the parts and had to wait forever and a day to get them in! (I knew something was up because Ive had to send computers out before and the manufacturer typically sends them to your home, not back to the store!) My computer was fixed and Im happy about that but this place has HORRIBLE customer service and they know very little about the products they are selling. Ill make sure I go to Chandler next time.