Verizon
| Category: | Cell Phone Store |
| Address: | 2415 E Baseline Rd b107, Phoenix, AZ 85042, USA |
| Phone: | +1 602-268-1331 |
| Site: | verizonwireless.com |
| Rating: | 3.2 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM |
Location
Photos 21
Reviews 40
JE
Jeannie Dawson
A wonderful experience away from home, the staff was attentive, kind and competent. Rosie took my call and was courteous, and knowledgable. The salesman, (gonna?) was beyond knowledgable on current promotions, he and his coworker assisted us in making the best decision for our new device. The environment was clean and the selection was satisfactory. I definitely recommend this store today. Maybe it was a different staff that brought negative reports in the past, or maybe people only post when there are problems. Either way, our experience today was A+ and we would recommend this store and staff to anyone based on our above and beyond level of service received.
MA
Marcos
This has to to be the worst mobile store Ive ever visited. I asked three different reps the same question on the Google Pixel phone, and received three different answers. I once came in to ask a question about my upgrade and was laughed at by the staff. I had to file a complaint with Verizon. When I needed my upgrade I took my business to the Chandler location just outside the mall. Best customer service at that location. They actually talk to you like they care and they know about their products and promotions.They even walked me out of the store and held the door open for me. I will never visit this location on Baseline again.
AL
Alicia Glover
This place sucks. Demanded a phone I ALREADY GAVE THEM THREE MONTHS PRIOR in order to upgrade. Knowing that the rep before entered the wrong serial code 3 months back, instead of getting it corrected or calling corporate or tech support they gave me the ultimatum of paying $240 for the phone I ALREADY TURNED IN, or waiting 7 months to upgrade my husbands phone. Alfonso the manager did nothing to help us but give us the ultimatum and did nothing to try to rectify or keep us as customers. I called tech support at corporate and fixed it within 15 mins. I filed a complaint with corporate, hope you never get into management again.
VA
Varden Longraf
This is one of the Verizon stores I am really dont care to ever going to unless I absolutely have to. Too many times Ive walked in here and had to argue with the workers on crappy products they sold and try to defend in their inability to work. Customer service is lackluster and moves along like a snail. Also too many times Ive been even forgotten even though are signed in when I showed up
MI
Michael Bryant
went to this store today to upgrade my phone from galaxy s6 to iPhone 7 plus, I was helped by Jonathon who did a great job. I asked a ton of questions and tried out multiple phones while jonathon was patient with me and answered all of my questions and helped me to make a big decision. 5 stars for great customer service next time I go back Ill ask for the same guy to help me out again
CA
Cassandra Ekblad
When my sister had a question about a problem she was having with her phone the guy literally said "lets see what Google says." !!?!!! That says something about this location! If their techs dont even know what they are doing how are they going to help the customers? My sister had already looked it up on Google so this visit was absolutely NO help!
BL
Blake Hunter
Horrible customer service Wasted 20 min on the phone Only forced to come into the store Horrible parking Then forced to go to my car because employee is too lazy to do the job he is PAID for!!! Store manager was too busy ordering take out then to handle or de escalate the situation
AZ
Az Bass Assassins
Always dude dont know anything that corprate can do say you can transfer stuff between phones and so on we had to call coprate and they helped a hole lot more they are a 3rd party store if you want to go to verizon go to a corprate store not a 3rd party
LY
Lydia Fuller
I hate this damn company they have charged my account but said it didnt go through but money was missing from my account. They charged a roommate of mine twice and she almost didnt get her money back. I would not recommend Verizon to anyone
LE
Legend Rogers
After 6 hours talking with verizon online and the phone and a day later waiting to activate a tablet. This store helped but they pulled the plastic off that I was waiting a whole day to do when it was actived . Way to respect tech people.
ST
Steven Garman
Extremely unhelpful. Incompetent. Said you cant block a caller through iMessage. They should know their own product. A 5 min Google search proved otherwise. Maybe just switch Google home instead of your customer service representatives.
JA
Jason Glover
Facility is clean and well presented; however, the staff is hit or miss. I have been into the this location multiple times before and had decent service, but had horrible service from the manager today.
AD
Adriane Borrego
Barbara was very helpful. I needed to return my phone and received the run-a-round from Go Wireless and digitell stores. I walked in there and she made my life much easier. Thank you
MO
Mosiah Childs-Walker
Looks very visually appealing and the appearance matches up with the service. Very polite and respectful. They are very helpful and ready to tackle any problem that comes about.
ST
Steve Hains
If there was a way to give a lower rating I would. If your in the mood to be treated like a sack of smashed assholes please feel free to go their
NA
Nayeli Mosqueda
Great service! All workers are nice amd helpful. I think it was Jose that helped us get new phones, very attentive to our specific needs.
JH
Jhonny Hernandez
Went to get a phone was in and out they have great customer service and they have great business plans for any business.
LA
Laura Sullivan
Jason and Emily are great! Both were very helpful in our new phone search. I highly recommend either one.
AN
Angela Rodriguez
They have great customer service and answered all of my questions regarding phones plans and phones.
DA
Daniel Davis
The people who work there suck! They are slow and act like they dont care two bits about the customer
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Shannan Pahe
Very convenient but busy n slow assistance is whats in store 4u when u visit dis location
CH
cheyenne martinez
Barbara and Evan are amazing they helped with my switch from AT&T great customer service.
DA
David Rios
this Verizon store is always crowded with a wave what looks like to be angry customers
JO
John Martinez
The help was great its alot to switch carriers verizons employees made it painless
DA
Daniel Hernandez
If you want to feel like pond scum, go here. No can do attitude...
A
A Private User
The manager was rude....I took my business else where....
RO
Rosiland Moore
Organized well. Tech support was helpful and expedient.
AS
Ashlie Nelson
The employees here are super friendly and helpful.
DO
Don Penrod
Great service I love my new Samsung Galaxy 7 Edge
MA
Martha A. Garcia
Awesome place they have all the answers
CH
Chris R. Jones
Put on my screen saver incorrectly.
GE
Gerry Pad
Amazing service and staff.
ME
Melissa Fatgirlslim
Great help at tech support
JO
Jose Olivo
Good customer service!
AL
Alex Peter
Great customer service!
AN
Anthony Collazo
Its ALWAYS busy!
KE
Kevin Green
Great service!
TH
thomas downey
Great service
KY
Kyle Mihalek
No comment
JA
James Williams
Expensive
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