GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	20350 N Cave Creek Rd #100, Phoenix, AZ 85024, USA
Phone:	+1 602-923-1064
Site:	gowireless.com
Rating:	4.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 7

Reviews 17

A Private User

I went there to check out one of the trick new phones. i was a at a verizon store previously and was told the only way to learn how to use the apps on a new phone was to go online which I did not know how so didnt bother. At Go Wireless the rep took the time to show me all the features on his phone . I was impressed. he then said if I got one I could come back when they were not so busy and he would show me even more cool features. when I came back I had my wife and kids and they had lots of problems and questions that we were unable to get any help at other stores with. They fixed everything and educated me on how to do more with my phone than I ever thought possible. My family and I say GO WIRELESS ROCKS.

Vanessa Savaiano

Esmi and her staff were great! I had to bring my 2 year old with me to upgrade my phone. Anyone who has shopped with a toddler knows it can be quite challenging at times no matter how you try to prepare. Well he started to get a little bored. Esmi had a tiny football in her drawer and pulled it out for my son to play with. Then the other two employees were throwing the ball with him and my son loved it. She ended up giving my son her football because he liked it so much. I thought that was so sweet. Great customer service! Esmi also hooked me up with a great deal too. Thank you for the great experience.

Veronica Cascio

My husband and I went in this store to upgrade my daughters phone. To my surprise the customer service was excellent, we even upgraded my husband phone. Rene was the young man that helped us and he is an awesome employee. He answered all our questions and was very patient. He had customers coming in and out and I was astonished that he knew all the customers by name. He was the only one working at the time and he took care of all the customers in a timely manner without making anyone feel unattended. Bravo to this employee for making our experience wonderful. We need more workers like this young man!!

Sarah Tatro

Im the new store manager at the Verizon store on Cave creek and the 101. Our goal is to ensure that our customers have the best experience. We offer more time to help and to find the you the best solution possible. We can take the time to explain your phone or any concerns you may have! This store is a one stop shop! We offer total wireless solutions. Tech support, answering basic questions, billing, cox communications, Internet on the go, home phone service, tablets and awesome prices! If you need anything at all our store is here to support you!

Alyssa strand

Got into the store and there was 1 other customer and a few employees and so I am thinking we will be in and out of there quick. But all the employees are only helping one person and completely ignore me. Once I tried to get help then they told me they would be right with me. A half an hour later I just walked out because they were all still helping the one person and went to a real Verizon store. Where I was told there is FOUR people ahead of me and only a TEN minute wait. Will never return to this go wireless store.

Sarah Rygg

Based on the poor reviews of other Verizon stores closer to home, I drove the few extra miles to this store and it was worth it! Waited a few minutes for my turn but was greeted immediately. The process of ordering a new phone was easy and I felt like everything was explained to me so I knew my options. Will be back to this location next time I need assistance with anything regarding my Verizon account.

nathan bodensteiner

Ive been a verizon customer for over 10 years and have had bad experiences at several locations with customer service. The store managers name is Kareisi Bojorquez, she is an exceptional manager and was very accomodating to my situation. Best customer service I have recieved yet from verizon over the last decade! If Youre in the area and are in need of assistance stop here, you wont regret it.

Jim Vojtko

Fantastic experience!!! I needed an Android phone and high speed service for running a complex app for work. Jaime listened and provided excellent recomendations that would fulfill all aspects of my needs at an affordable price. He was very professional. Nicole also helped to explain certain things. Jose was available. Five star service for sure!!!

Christie French

We live in Arrowhead and have had bad experiences at all the Verizon stores in our area, so when we found this gem with good reviews, we drove!!! Kareisi was awesome, knowledgeable, thorough, and even followed up with us after our visit. Finally, we love our phones and our new Verizon store! Just go there! You wont be disappointed :-) ~Christie

Jesse Gonzalez

It was a pleasure to have the store manager Esmi Avila assist me in my need. She was a God send. She was able to retrieve all my important data. Her experience and knowledge was excellent. Dealing with Esmi is one of the reasons that I continue to have Verizon as my provider. It was a pleasure working with her on my situation.

Diana Walker

This has been a most pleasant experience to work with Rene during the process of upgrading my phone. He took his time and listened to me. His enthusiasm and helpfulness was so greatly appreciated. If you are in the market for a new phone, stop by the Cave Creek Verizon store and ask for my new friend Rene.

Linda Reno

I had a long laundry list of concerns with my phones new update alterations. Rene solved them all. I can now access my E-mails again! He is very patient and a good listener. Im very appreciative of the level of expertise with which he was able to address my issues and I hope to have him help me again.

Tami Silva

I have been coming to this location for a very long time. I tried a couple other locations and just didnt get the service I do from this location. I spoke with Ismi at this visit and again the service was above and beyond. I will always come here for the supurb customer service. Thanks Tami Silva

Josette Hunt

Yes Im Josette hunt and I want to tell you the great experience that we had with Esmi here at the at the Verizon store she was so experience and so helpful and she never got them upset when I ask her a question and I just want to again tell you how happy I am that I stopped at the store thank you.

Debbie Paul

We were in Verizon and bought the iPhone 7, Esmi and Jaime helped us and they are both so knowledgeable on everything in the store. We will diffently return to this store, thank you for hiring people like these two employees. Please keep these two !!!!! Loved our experience Don and Deb

Daniel Smith

Excellent I was having trouble activating my phone. Stopped in, no time flat Im up and going. Jamie was a great help getting my phone going, the deal he offered on the tablet was too good to pass up, so I purchased that as well. Great store and staff. Thanks for all the help.

Nick James

Today I went to get a new phone and was welcomed by Esmi and taylor. Both were very friendly and helpful through the whole process. They set me up with the new phone and a new tablet. I will only go to this Verizon from now on. Look forward to seeing them again!