AutoZone
| Category: | Auto Parts Store |
| Address: | 435 N Litchfield Rd, Goodyear, AZ 85338, USA |
| Phone: | +1 623-932-4360 |
| Site: | autozone.com |
| Rating: | 3.5 |
| Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7:30AM–10PM |
Location
Photos 17
Reviews 49
AL
Alex Felix
Store 2784 needs a mass improvement in customer service and attention to detail. I went in with my 2 yr old son to purchase a foot of fuel line. There were only two managers running the show. The male whom I couldnt read his name badge due to it being so worn and old was very rude, uncourteous, and a complete wreck. The gentleman in front of me was addressed by this man only to walk away and go outside. Later when he came back he asked whom was next the gentleman in front of me replied "I am" and asked what do you need. He needed his battery checked and the other manager had stepped out side to check someone elses battery at the time. He told the customer she is outside with a customer once she comes back in she will take care of you...Next! he stated. I went up and told him I need a hose for a fuel line, he asked fuel injector or regular fuel line? I thought are you serious? I had the piece of old hose in my hand and showed it to him. He took it and left for the hose. He came back answered the phone and began attending to another customer on the phone. When he got off the phone he asked me again what do you need? Wow! AutoZone really needs to offer some stress relief to these mindless slaves that are overworked. Hope AutoZone invests in its employees and shows that they do care about their people and not about all the money rolling in. I will not be coming back to this store, I happened to be in the area and that is why I stopped. This manager who helped me is an older man with glasses and is missing some hair probably due to all the stress.
KE
Keith Obly
As advertised by corporate you can BARROW a tool for a repair. As a long standing customer Ive experienced this service back in NE Ohio, along with assistance from the clerk. At times takiing a small tool of the display. Today I discovered a hex head screw on a wheel cover that was loose. Its a new vehicle but being Sunday I new service at the dealership would be closed. So I headed over to the Litchfield Auto zone. I asked the clerk if I could barrow a set of Allen wrenches...not knowing if it was metric or standard. He proceeded to look through a shoebox and said," we dont have one to barrow". So $10.00 later I tighten the screw. Nice.. great customer service.
JO
Joe Vega
I came here after being disgusted with them location on Indian School and 105th Avenue. What a difference. The location on Indian School and 105th Avenue has horrible customer service. Everyone there is less including the manager. The few times that I went there everyone did everything to get out of helping me with questions and checking out my battery in my car. As soon as I stop my foot in the door of this Litchfield facility it was very apparent to see the difference between crappy customer service and excellent customer service. I commend everyone at the Litchfield location and give them a five star.
BU
Bunny Chan
So I came here looking to see if they had a diodes for my car. Just to see if they can look it up and give me a price check and the PM Liz O (short skinny mexic gangster looking girl) blankly looked at me said they wouldnt carry parts for my car unless I call the dearler and ask for a part number she tells me this without looking up on their system, just straight up tells me this.... I swear very rude and unprofessional customer services, I dunno why I even come to this store if their employer cant look up something for me.... I would give this a nagative star but that option isnt available...
KE
Keith Valence
These guys suck I have been here twice both times I have asked about the part I am looking for the first time the guy said I dont know it could be over there any points to the opposite side of the store which did not help at all the second time I asked where the part is the guy said I dont like using these computers but if we had it in stock it would be on that aisle at least this time it got narrowed down to one aisle these people are lazy and rather talk with coworkers behind the counter then actually help people I will drive four miles further to go to Pep Boys
DJ
DJ Dosage
Freddy Z was more than helpful, he went above and beyond to help us change out a light instead of going somewhere and being charged an hours pay for 15 minutes of work. He got it done fast and cheap. Highly recommend this location.
CH
Christian Pineda
Waited for 15 to check out, no reps in front, but you could hear several different people hanging out and laughing in the back while they had a line of customers in the front.
JE
Jerry Pentland
The people have been very helpful and have taken care of me. Area of improvement can be staying conscious of customers waiting to be rung up.
GA
Gary Hargett
Had what i needed or was able to point me closet store with the part needed. When i arrived they had the part pulled and waiting for me
A
A Private User
Doug was awesome! Changed and tested my battery faster than anyone has before! I will definitely come back here for all my auto needs
AB
Abel Garcia
Worst customer service! I waited at the register to pay for items and four employees walked by and no one bothered to help. Horrible
MI
Michelle Ellyson
My battery was dieing the man that helped me out was very helpful. Just AutoZone didnt carry the battery I needed for my car.
EM
Emmanuel Morales Avila
There is nothing fast about this service. Waited 15 mins to be checked out while only 2 other customers were in the store.
CI
Cindy Madrid
Terrible customer service every time I go in. I hate going in that store. They need more employees who actually work.
RA
Rafael Martinez
Nice cool, looking design of a Auto Zone. The people are nice, and will help you on anything, in the Auto Industry.
CH
Christopher Tuttle
Always have what I am looking for. The staff is helpful and makes sure that I get the right part for the job.
FR
Francisco Flores
Knowledgeable people but always busy not enough employees to help on there busy days
CA
Cajuan Wiley
Im in and out with someone always asking if I need help so there service is great.
IV
Ivan Tuttle
They were great, got my part I needed and employees always try to help!!!
JO
Joe Eshleman
Very clean store ... Courteous, helpful and knowledgeable staff..
DO
Donna Slocum
My favorite place to go for all my truck and car need ,
FA
Fabiola Cano
Muy bien
JO
Jose Lopez
If youre not buying their special you dont matter.
BR
Brian Dickey
Pretty run of the mill for an auto parts store.
DA
Dawn Lemon
Gino is awsome. Thanks for your help!
SA
Sal Leon
Liked life time warranty on auto parts
DA
David Hernandez
Very knowledgeable people work here.
FR
Francisco Aguilera
Poor service not professional
DA
Daniel Miller
Service was fast and pleasant.
VI
Victor Hernandez
Good for cars that are broken
MA
Mark
Dont know what theyre doing
JO
John Davila
Over priced synthetic oil.
SE
Sebastian Trupiano
Always helpful employees.
DO
Dominic Allen
Staff was helpful enough.
DX
Dx Niets
Great and helpful staff.
HO
Home Monitor LLC
Good customer service
GE
Georgie Garcia
Got the parts I need
MA
marlene Garcia
Everything u need
AL
Alma Cano
Helpful associate
GA
gabriel torres
Kind experience
AN
Anthony Mevoli
They need help
ER
Eratic Demon
Decent service
DE
Debbi Alderman
Helpful staff
AL
Aleasa Harper
Very helpful
AP
Apostle Darrell Morris
It was good
JE
Jerrod Mallinger
Good stock.
PA
Patrick Valenzuela
Convenient
MR
mr13 mvp
Good job
GA
Gabriel canez
Cool
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