Category: | Hardware Store |
Address: | 5140 W Thunderbird Rd, Glendale, AZ 85306, USA |
Phone: | +1 602-978-8892 |
Site: | acehardware.com |
Rating: | 2.6 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed Closed |
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William Abrams
I committed the horrible mistake of trying to make the new owner of the hardware store aware that he was charging the wrong price for a particular item that I had purchased at that same store so many times before in the 30-plus years that I have lived in this neighborhood. In fact just the week prior I had purchased two of this particular item for $2.77 each. I told him this and he told me I was crazy and wrong and lying to him. He made it more like I was trying to rip him off then help him. I was completely insulted and told him I would be back with the receipt after he told me he was the purchasing agent for the store. The asking price he had posted was $12.99 each. I even came back to the store with a receipt showing that I had bought four of the same product for the price of one of his. His staff said that he refused to to come out to see me and the receipt. The staff seemed embarrassed and I really felt bad for them with a jerky new owner and no other jobs to go to immediately. I have thought about stopping in and seeing if any of that staff still works there , I am now in the position to hire many employees.
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Duayne Bellew
I try to buy from the small guy, this is a store that use to be an Ace Hardware. Now it is owned privately by a new owner. I have had great experiences there previously but today I went in for a quart of paint. They had what I wanted and I had them shake it so I would not have to. I got home and started painting with a gun I usually use and it did not seem right. I kept painting and when it was done it looked like someone had thrown sand in it. I took the unused paint back and this it when it went from five stars to none. The owner kept telling me I did something wrong, which I could have. But the entire project had these specs in it. He told me he could not take it back because it had been used, well that is the only way I knew it was bad. So in short I left and I will not be back...... Sorry he has me going to the big box store from now on, at least they will take things back without problems
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Rick Menefee
I purchased a side mount grass catcher that was supposed to fit my Poulan Mower. The grass gets caught up in the lower plastic interface and does not send it up into the bag just as if you did not have a catcher at all because of the bag being too high up on the handle. I returned the item with all of the parts, the packaging, and the instructions, and after having ATTEMPTED UNSUCCESSFULLY to make the item work I was told the they would not take it back because it was used. I have no idea how you would find out that it DOES NOT WORK it you did not try to use it. WHAT A RACKET!!!
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James Goodson
Went to buy a few things and the place was only half stocked at best. I asked the clerk about it and he said they are trying to get rid of old stock. The stuff I wanted was pretty basic...some guerilla glue, L brackets for a shelf and a light switch. Dont come here if you need something...Walts Ace Hardware is fantastic or break down and head to a big box store. I try to spend my money local but with the lack of stock this place has. Its a joke.
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Ashley Nelson
Ace Hardware has so much to offer for all installations and repairs you may need for your business or home. The prices are really good and the customer service is amazing! They are really friendly and helpful to all of the customers! Go to ace hardware for great services!
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Tyler Cromer
So the idiot kid that answers the phone give you attitude if you ask what time they close, says his father owns this shop, which is sad because if his Dad knew the service he gives, he wouldnt be working there! Never going to shop here again.... sad!
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Jay Rocha
Horrible customer service when calling from the phone. Not sure about in the store but with the respect i received they will no longer be getting my service nor will they be recomended to anyone.
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James Winters
I always get great service when Ive gone into the store. The staff there is pretty knowledgeable and they have had everything that I have ever needed.
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Mr. Spoon
Its 5 oclock on a Monday and apparently theyre closed it says theyre open till 8
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Trevor Weisse
Place was closed before 6:30pm on a Monday when I tried to go.
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Dusty Rhoades
Grumpy staff, you can tell they dont like working there
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Beth T.
Small. Not always someone on hand to be of help.
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Jason Hawkins
Ray was extremely helpful.