The Core

Category:	Cell Phone Store
Address:	1351 McFarland Blvd NE, Tuscaloosa, AL 35406, USA
Phone:	+1 205-561-2351
Site:	thecoresite.com
Rating:	4.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed Closed

Location

Photos 6

Reviews 12

Margaret Teare

Great staff with incredible knowledge! Dont buy your equipment ANYWHERE else whether you are a company or an individual in West Alabama. Buying printers, computers, including Mac related products at their subsidiary, The Core, costs the same as buying at Best Buy, Staples, The Iphone Clinic, except you get to avoid set up problems, software and hardware conflicts and unnecessary downtime. Its owner, Tuscom, AND The Core, is THE ONLY CERTIFIED Mac Reseller and SERVICE PROVIDER, in Tuscaloosa and Northport. Do not take your iPhone, iPad, Macbook Pro, Macbook Air to anyone else because if that company messes up your equipment a certified service provider CANNOT fix it legally. Just because the company has Iphone or Mac in its name, does mean that company is legally allowed to work on Mac products. Dont be fooled! They troubleshot my Mac (for free) and uploaded my software and files to my new Mac for the same price as buying the computer. As my business grows, I will buy EVERYTHING from them. Run, dont walk, and sign up with these guys if you own a business, small or big. You will save so much money and headaches as you grow. The employees will NEVER sell you anything you dont need AND will answer any question you have, whether, you are a tech newbie or a pro, in language that mirrors your level of knowledge. That kind of integrity is priceless. Rob is great!

Elliott Salls

Took over 3 days to diagnose the problem. When diagnosed, I was told Apple had risen the price of Hard Drive power cables and that I needed a new Hard Drive and the anticipated cost would exceed $300. I was never contacted by The Core and I made every phone call to receive information regarding MY Mac Book. SLOW, SLOW, SLOW...theyre there to expedite the process, not slow it down. After being told 3xs that my Hard Drive power cable would arrive the "next day", I was fed up with the process and proceeded to take my Mac Book to the University Supe Store, Apple Store (located in the Ferguson Center, at The University of Alabama)...and it was fixed in less than 4hours. Oh yea, and the final cost was only $40 for a new Hard Drive power cable and the installation. The actual Hard Drive was discovered...sorry The Core youre Apple privileges should be revoked strictly on your customer service, not to mention your "knowledge" of Apple products.

A Private User

The guys here were so nice(!) and very helpful when I took my macbook pro in this past weekend. I showed up right before closing time, but they stayed there and helped me try to identify the problem. When we realize it was something that cannot be done in house (hard drive issue), they sent the computer on Friday to be fixed and I got it back on Monday. Because they have the technicians in town instead of having to ship the computer off, the turn around is only a few days instead of a few weeks! Needless to say, if you have any issues with your Apple products, go straight here. You will get friendly, quality service!

Francesca Voci

These guys are the best. Friendly, knowledgeable, and extremely helpful and understanding. I was freaking out when my hard drive crashed DURING FINALS. Rob stayed after closing time to make sure all my stuff was backed up and I could get back to work as soon as possible. They even saved me the hassle of getting a part directly from Apple that would have otherwise cost me a few hundred dollars because they happened to have one. With no Apple store available in the area, I highly recommend The Core.

Julie Reed

I cant say enough good things about The Core. The staff is very knowledgable and friendly. They go the extra mile to help you. Rob is wonderful. He spent a lot of time helping me with my problem and was patient and friendly the whole time. They have always had the products that I needed and could always identify what I needed when I really didnt know what is was called. I will always go to The Core for all of my Apple needs.

Jay Hamilton

Im not saying that their actual service in person is lacking. Ive actually heard great things about their store. However, I tried on multiple occassions to call them, and email them, and I couldnt get a response. I couldnt find time in my schedule to actually drive to their store, so this was pretty frustrating I ended up taking my iMac issues to the SupeStore on UAs campus and they fixed my hard drive in a day.

Alexa Carlisle

FANTASTIC service! Chase has helped my husband and I several times. My computer completely died and I didnt think it could be fixed. He called and said he thought he could get it working again, and now its as good as new! They have also advised me over the phone for no cost when I thought I had a virus. I definitely recommend using The Core for ANY Apple needs.

Michelle johnson

I went there for them to help unlock An I pad my granddaughter locked They were GREAT and so helpful I will go there with all my apple products. If you have a problem with any I pads or phones or computer I suggest you contact them Now my granddaughter has her I pad and can watch her videos and listen to music and play her games Thank you for your hel

Kelsey Watson

These people rock!!!! Best service I have had since I have been in Tuscaloosa! They really know what they are talking about and have been able to fix all the problems with my laptop I have thrown at them. Dont go anywhere else! (especially not the ferg for you college students)

Elizabeth Monk

So helpful, friendly, professional, and knowledgeable. I bought my computer here, and had an excellent experience here. Highly recommended!

Peter Spruill

Awesome store. If you dont want to drive all the way to Birmingham for apple products/repairs then this is the place to go.

Jake William

great staff and workers always friendly to me