Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	4700 Airport Blvd, Mobile, AL 36608, USA
Phone:	+1 251-343-1430
Site:	storelocator.pepboys.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–4PM

Location

Photos 49

Reviews 15

Brian Coover

First, We did not purchase our tires from this Pep Boys(we got them at the Pensacola, mobile highway store. We live over a hundred miles away). Second, this is not where we had our tires rotated & balanced(also Pensacola Mobile Hwy)(went to the store om Davis Hwy but with 1 car in the work bays and none in the parking area we were told( were really backed up. Not sure when they might be able to get to it.) I told the service adviser when the tires were rotated that one was starting to have a tread separation. When I went to pick it up "no sir we found all the tires were in great shape.(the low pressure warning was not on when we went in. Have not been able to get it off since) No tread separation"we were told. Now several weeks later, my sister in law has passed away and we just got the car out of the shop(oh yeah I forgot. 1 of the things I asked them to check was the motor mounts and suspension points because of a persistent vibration.) there was a broken motor mount repaired and with no word of prompting from me I was told we had a tread separation. Anyway were going down to Mobile Tomorrow for the S-n-laws memorial service and I am going to go by this Pep Boys. I am going to give them the chance to make this right an see what happens. I will be updating this review accordingly. Update(yeah its late) So....I told them what was up and they said theyd check it out. 3 techs later we cant find anything then 1 young guy they had balancing the tireshe came and showed me there was a bent wheel. So I went and bought a wheel.(Those factory cast wheels are not cheap)I took it back to the local Pep Boys on Mobile Hwy in P-cola. Short story they changed out the wheel. Wrong wheel. Went to a hole in the wall place with a hispanic guy that spoke passable english explained the problem. He acted like it was his car. He looked till he found the bent wheel. Hmmm. Pep Boys is it so hard or do you treat the techs with such disrespect that they get where they just dont care any more. Since Ive had family work there I would say its the latter.

Beth Wyatt

We bought our daughter tires when she went to college at the end of 2014. It is now early 2016 and the tires are completely worn out,even dangerous .we had an 80000 mile warranty and she has put 47135 miles on them.we went to the pep boys in mobile on airport blvd and was treated like we were trying to get something for free,even though we paid good money for the tires and the warranty.we were not pleased with the tires at all and even less pleased with the service that we received. We will never buy tires from pep boys,will not recommend pep boys to anyone,and even though we paid for our tires,kept them rotated and did our part,pep boys did not stand behind their tires or their warranty and they did not care that we were unhappy or that we didnt get our moneys worth and that our daughter and her babys life could be in danger.

Eric Coleman

It can be pretty hard to find an auto service that actually cares about their customers but this is one of them! I came in with brakes that had been squealing here and there. I figured it was time to change them but unlike other places, this Pep Boys took the time to examine my brakes and let me know I had a good 6 months left on them. Other places would have simply changed them to get money. These people are truth-worthy and have been on multiple occasions.

Aly Davis

I had my front pads and back pads and rotars changed in October. When I left the shop my truck was driving funny so I took it straight back. They called to tell me that a caliper was stuck and now that part needed to be changed. The mechanic and office lady were GREAT and took care of the whole new problem at no charge and were super easy and friendly to deal with. Couldnt recommend a greater location or group of employees to deal with.

Sean Milbrath

Alternator died on my wifes Rav4, pep boys was the closest place so she drove it there. These are good people. Original quote was a tad high for the parts, so I asked if I could just purchase one from autozone across the street and have them install. He said they could but he could also price match them so he did. Very friendly and straightforward.

Eric Karr

DO NOT GO TO THIS ESTABLISHMENT!!! Whenever you talk to anyone there they know nothing about cars. My car sat there 3 days before they even began working on it. Please to sweet Jesus do not go here with this level of incompetence

A Private User

I needed something fixed after I screwed up a DIY oil change. The got everything done quickly and only charged my 5 or 10 dollars. Im going back again today if that says anything.

Chad N

Melina (Secretary) always gets the tire I need within two hours if they dont have it. James the manager always hooks it up when he can too. good people

Rad Calhoun

7-22-14 First time ever using Pepboys. Had a little problem but they made it right. Inexperience was the main issue. Would use them again if needed.

Jonathan Hicks

Good pepboys, Staff was easy to work with. Just bought new tires and plan on returning for new brakes next week to get me ready for the holidays!

William McHenry

I appreciate the manager and his staff. Not the best prices but they do know their stuff.

P Falcione

Great shop! Took care of my daughters truck with last minute notice!

Margaret Smith

The people were friendly and very helpful,!

Rodney Moody

Great service everyone. James is the man!